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1.3
(Based on 20 reviews)
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About Shopify
Shopify is a complete commerce platform that lets anyone start, manage, and grow a business. You can use Shopify to build an online store, manage sales, market to customers, and accept payments in digital and physical locations.
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Ian
Never ever buy from a store using this
unfortunately I cannot give zero stars. Never ever use as a buyer. They are basically a shopfront for any scammer to use and as a buyer you have no recourse. I placed an order, paid the money and the seller then disappeared. The shopify reporting system is rubbish, it will not accept the url info... unfortunately I cannot give zero stars. Never ever use as a buyer. They are basically a shopfront for any scammer to use and as a buyer you have no recourse. I placed an order, paid the money and the seller then disappeared. The shopify reporting system is rubbish, it will not accept the url information that it asks me to supply.
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Brian A
I paid for an annual Subscription
I paid for an annual Subscription, and halfway through the year, I cancelled my store. They would not give me a partial refund. Not impressed. The reason why I cancelled is that I migrated to Big Commerce. Shopify has very, very limited third-party payment providers, whereas Big Commerce, you can... I paid for an annual Subscription, and halfway through the year, I cancelled my store. They would not give me a partial refund. Not impressed. The reason why I cancelled is that I migrated to Big Commerce. Shopify has very, very limited third-party payment providers, whereas Big Commerce, you can use whichever one you like. Also, Shopify makes its money from 2.7% fees on each transaction, then you have the pay the PP. I could not find a payment provider that Shopify would accept, so I had no choice but to move to BigCommerce. Best decision I made. Shopify will lose more and more business for the two reasons I just mentioned. If you're going to start a small business use" BIGCOMMERCE"
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Anton
Disgraceful Scam on Shopify – HealthSenseUSA.com Stole My Money
Dear Shopify Support, I am writing to file a serious complaint regarding one of the sellers operating on your platform — HealthSenseUSA.com. I purchased a product from this seller under Order #8033, which has already been returned to them. Despite this, they have refused to issue my refund and ... Dear Shopify Support, I am writing to file a serious complaint regarding one of the sellers operating on your platform — HealthSenseUSA.com. I purchased a product from this seller under Order #8033, which has already been returned to them. Despite this, they have refused to issue my refund and are now completely ignoring all communication. I have contacted them multiple times through email and their website, and they have chosen to disappear. This seller is clearly operating fraudulently and using Shopify's platform to scam customers. The fact that such a business is allowed to continue using Shopify is deeply concerning and reflects poorly on your company's oversight of sellers. I demand immediate intervention from Shopify to hold this seller accountable and process my refund without further delay. If no prompt action is taken, I will be posting a public report on other consumer platforms, detailing Shopify's failure to protect customers from fraudulent merchants. This situation is unacceptable. Shopify should not be providing a platform for scammers to operate freely while customers are left chasing refunds.
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David Hawkins
I reject Shopify because of their loud ads
I just want Shopify to know that I will never pay for their service out of spite for how absurdly loud their podcast adverts are. Go away.
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Stewart Maclean
Complicit in theft of money
Ordered via shopify and paid the seller. Within two days seller had vanished and I contacted you for advice! Many many weeks and messages later you still haven't responded. Utterly atrocious service Money doesn't grow on trees and thank you for not only enabling a bogus seller to operate throug... Ordered via shopify and paid the seller. Within two days seller had vanished and I contacted you for advice! Many many weeks and messages later you still haven't responded. Utterly atrocious service Money doesn't grow on trees and thank you for not only enabling a bogus seller to operate through your business but you are equally as complicit in fraudulently stealing my money
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Dan
Many years have passed and Shopify…
Many years have passed and Shopify remains and absolute trash. I will soon be leaving it. They just want your money but help with nothing. They don't care about business owners.
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Franck Nama
Shopify destroys entrepreneurs' work for no reason
I strongly advise any serious entrepreneur to stay away from Shopify. They shut down stores without clear explanations, hold payouts for weeks, and their support team keeps sending automated replies without actually fixing anything. I've had multiple fully compliant stores terminated overnight, w... I strongly advise any serious entrepreneur to stay away from Shopify. They shut down stores without clear explanations, hold payouts for weeks, and their support team keeps sending automated replies without actually fixing anything. I've had multiple fully compliant stores terminated overnight, with no proof of violation. Even after they claim to have removed payout holds, nothing changes in the admin. Shopify pretends to support merchants, but in reality, they control everything and often keep your money under the excuse of a "security review." It's extremely frustrating when you work hard, handle real customers, and they just take everything down without accountability.
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Kym Cole
Poor support for Shopify induced issues
I have used Shopify for my online business for years without issue. Last November, I moved to a physical retail space and changed my business address without issue. It occurred to me that by changing my address, it might cause billing issues as my payment method would be linked to the wrong addre... I have used Shopify for my online business for years without issue. Last November, I moved to a physical retail space and changed my business address without issue. It occurred to me that by changing my address, it might cause billing issues as my payment method would be linked to the wrong address. I contacted support to check and was advised to change the address back to my online address. This caused all my stock to show as 'OUT OF STOCK' The advisor I was dealing with somehow overrode Shopify's security system (confirmed by Shopify) and split my inventory over both locations! This actually only came to light recently when I noticed customers being charged double for shipping! On contacting Shopify for assistance, I was told the only way to resolve it, is for me to pay for a Shopify Expert to fix it or download another app that can make bulk inventory changes (with no guarantee that won't make things worse)! I'm sorry but I didn't override your system or cause this issue, so why do I have to pay to have it resolved? Service staff are rude and obtuse
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Renee Payne
looking for an alternative
Seller here. They're expensive, there is minimal customer support, and you have to learn how to do the little things by making expensive mistakes. For what they charge, they should have better support and an easier-to navigate website. Also, my USPS mailings are NOT discounted, so they should d... Seller here. They're expensive, there is minimal customer support, and you have to learn how to do the little things by making expensive mistakes. For what they charge, they should have better support and an easier-to navigate website. Also, my USPS mailings are NOT discounted, so they should drop that selling point. Costs EXACTLY the same as if I go to the post office. One bright star for inventory tracking and easy product display on your website.
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Jen S
Shopify refuses pre-arbitration for merchants — even when the evidence proves the chargeback is invalid
I've been a loyal paying Shopify merchant for 8 years. When a customer filed a chargeback, and won, for an order that was delivered and confirmed, Shopify refused to escalate it for me — even though I provided clear proof of delivery and an email from the customer admitting the package was delive... I've been a loyal paying Shopify merchant for 8 years. When a customer filed a chargeback, and won, for an order that was delivered and confirmed, Shopify refused to escalate it for me — even though I provided clear proof of delivery and an email from the customer admitting the package was delivered and then stolen from their front door. Under Visa and Mastercard rules, this kind of dispute should not stand. But Shopify refuses to escalate cases to the card network (no pre-arbitration path), leaving small business owners to absorb the loss. Shopify's policy effectively makes the merchant financially responsible for theft that happens after a package is delivered — something that should be handled by law enforcement. Even Shopify Support acknowledged the problem in writing. My ticket (#60972583) stated: "I recognize that the ability to escalate a dispute with such clear evidence (customer admission of post-delivery theft) is crucial… Shopify's current policy prevents merchants from attempting pre-arbitration in cases like this, despite clear evidence that invalidates the original claim." I pay Shopify significant transaction fees, but when it mattered, they offered no real support — just policy walls. It is deeply unfair to merchants who can prove delivery.
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cllewtta
Hounded every single day by Shopify
I have been with Shopify since 2010. Up until last month I have been happy with the service they have provided in running my website. However, they are now hounding me every single day with both emails and text messages asking for further information on my company and threatening to stop paying ... I have been with Shopify since 2010. Up until last month I have been happy with the service they have provided in running my website. However, they are now hounding me every single day with both emails and text messages asking for further information on my company and threatening to stop paying me. Since receiving these emails I have been trying to contact them with no reply whatsoever. What they are asking for is very vague and I need further information but cannot get this. Every single day I wake up to these threatening messages. I cannot understand why they are treating their customers this way, to be frank it's disgusting and I am already looking for where I can move my business.
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Jordan Butler
Shopify Balance: This Payout Timeline is Totally Un-Balance-d
Shopify advertises its Shopify Balance account (a built-in banking system with virtual/physical cards) with promises of various rewards, no annual or ATM fees, and funds from sales available the next business day. However, what they fail to inform you is that your first payout takes five business... Shopify advertises its Shopify Balance account (a built-in banking system with virtual/physical cards) with promises of various rewards, no annual or ATM fees, and funds from sales available the next business day. However, what they fail to inform you is that your first payout takes five business days. After that, the deposit then takes an additional one to three business days to show up in the Balance account. Our previous payout account for another Shopify store deposits money the next day. If you have sufficient cash flow to wait a week to get paid, Shopify Balance might be for you. If you are not a fan of companies holding your funds for multiple business days while claiming a transaction takes this long—and potentially accruing interest on your profits—then this is not your best option.
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Hedzer Roodenburg Vermaat
Absence of customer service results in loss of money for my business
I am a business owner using Shopify, but the lack of customer service is problematic. Since a week ago I am locked out of my own shopify environment, because of an issue with my login email address. Orders keep coming in (I get email notifications), but I cannot fulfil them because I cannot enter... I am a business owner using Shopify, but the lack of customer service is problematic. Since a week ago I am locked out of my own shopify environment, because of an issue with my login email address. Orders keep coming in (I get email notifications), but I cannot fulfil them because I cannot enter my own online shop. Multiple outreaches for help to the customer service of shopify by email (as they don't have a phone number) are not answered- already for over a week! I am losing a lot of money and clients. This is very bad for my business. I am currently forced to connect my website to another e-commerce platform for online sales.
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Dwight Crandall
Never Received My Item
I ordered a 14-way Club Separation Meets Anti-Twist Innovation. I placed an order and paid my money on 8/12/25 and received an order number. Then I received an email on 8/18/25 saying the item had shipped. After a few days I tried to track the item and it would not work. I went back to the email ... I ordered a 14-way Club Separation Meets Anti-Twist Innovation. I placed an order and paid my money on 8/12/25 and received an order number. Then I received an email on 8/18/25 saying the item had shipped. After a few days I tried to track the item and it would not work. I went back to the email and the site is down. I have tried contacting them many times and no contact. I am reaching out to Shopify to see if they are honoring items purchased from their platform. I am not looking for my money back, I want the golf bag I ordered.
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Connor Hinchcliffe
Game changer for my online business
Shopify has been a game changer for my business. It's made everything so much easier and to have everything in one place is a god send.
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Jan Baird
Shopify's POS equipment has never…
Shopify's POS equipment has never worked for us. They won't correct anything, but tell me there is a manufacturers warranty. The manufacturers warranty requires that I send the equipment back to be fixed, which means I have to close my shop as I'd be unable to do business. SHOPIFY DOESN'T CARE... Shopify's POS equipment has never worked for us. They won't correct anything, but tell me there is a manufacturers warranty. The manufacturers warranty requires that I send the equipment back to be fixed, which means I have to close my shop as I'd be unable to do business. SHOPIFY DOESN'T CARE. I have made at least 20 calls to Shopify support to keep my system going. I would never have gone to Shopify if I knew they didn't stand by the equipment I bought from then.
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Just do it
Shopify-Shop SCAMMERS BE VERY AWARE !!!!!!
Con-con-con-be very aware They choose to work with people who are fictitious and don't exist. Setting up a portal selling items that don't exist. And shopify allow them to work on there platform so you think everything is above board. Scammers working together. DELET ALL RECOGNITION ON YOUR COMP... Con-con-con-be very aware They choose to work with people who are fictitious and don't exist. Setting up a portal selling items that don't exist. And shopify allow them to work on there platform so you think everything is above board. Scammers working together. DELET ALL RECOGNITION ON YOUR COMPUTER AND PHONES TO DO WITH THIS COMPANY and make sure you buy from genuine resources BOTH SHOP AND SHOPIFY ARE THE SAME !!!!! Please someone investigate these companies.
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Daniel Tartakovsky
Shopify is atrocious and huge liarsa
Shopify is atrocious. They let scammers sell through their site when they say they vey everyone which is a lie and I have proof. I ordered something from one of they're so called vetted sellers and ended up being scammed with the company phone number and email not existing anymore. The address th... Shopify is atrocious. They let scammers sell through their site when they say they vey everyone which is a lie and I have proof. I ordered something from one of they're so called vetted sellers and ended up being scammed with the company phone number and email not existing anymore. The address they provide also leads to an alley way if you google it. Shopify are liars and should be shut down asap because the money that has been stolen from people is in the hundreds thousands from all the different stores and some how they still run. Do not use because they will not help you with anything and blame the seller. There promise is bullshit as well. This is just a huge ponze scheme that they are doing.
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Dan Schee
Shopify Support is TERRIBLE.
Terrible, horrible customer support. Their agents are outsourced agents from the Philipines who know next to nothing about anything. I have been waiting on gettting a debilitating issue that has killed my store fixed for over a week, and no email except for one telling me that my account is good ... Terrible, horrible customer support. Their agents are outsourced agents from the Philipines who know next to nothing about anything. I have been waiting on gettting a debilitating issue that has killed my store fixed for over a week, and no email except for one telling me that my account is good and the issue is fixed (it isn't). Dissappointing, another company needs to step their game up and force Shopify to actually become a useful company as right now they won't change a damn thing due to being the biggest host for ecommerce.
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Luca
I would rate 0.They scam you,u will…
I would rate 0.They scam you,u will loose all your money.Far away from them! Warmed you.!
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