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About Zettle
Zettle provides mobile point-of-sale hardware and software enabling merchants to accept card payments anywhere. It includes a card reader, POS app, invoicing, analytics, and inventory tools, with seamless PayPal integration.
Trying to upgrade from the basic Zettle reader to their pricier terminal that can scan barcodes. Turns out that device can't search for receipts. If you need a receipt for an exchange or return, it's useless. They dont refund me. So I wouldn't buy any hardware there. I grabbed about four items. T... Trying to upgrade from the basic Zettle reader to their pricier terminal that can scan barcodes. Turns out that device can't search for receipts. If you need a receipt for an exchange or return, it's useless. They dont refund me. So I wouldn't buy any hardware there. I grabbed about four items. Three of them broke quickly, and support wants you to troubleshoot and send endless clips, while half the team seems to know nothing about their own system. They also say they don't have reklamationer since joining PayPal and won't take them. All of it felt slow, confusing, and wasteful, and I regretted buying there.
Could not stand this and would rate it zero. Paypal POS (ex zettle) flat out fails for me. Payments canceled every time, no errors, no reasons given. Just stopped. Support won't listen, ask for a screenshot and act clueless. Some staff can't even log in anymore. Absolute junk. Switching to Square... Could not stand this and would rate it zero. Paypal POS (ex zettle) flat out fails for me. Payments canceled every time, no errors, no reasons given. Just stopped. Support won't listen, ask for a screenshot and act clueless. Some staff can't even log in anymore. Absolute junk. Switching to Square immediately! this moment.
verification fails and ive cant use the card reader without it and ive wasted hours trying to fix this issue today
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David Reed
Oct 21, 2025
Much better than other services
Way nicer than other options Hope PayPal won't mess it up. Very good and quick access to help and no useless AI
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Sophie Bennett
Oct 21, 2025
Very helpful person …
Really helpful guide who explained in plain terms how to fix the issue and what would come next. Also shared extra tips to make using the payment system easier.
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Aarav Khan
Oct 20, 2025
Quick and positive response
I reached out about tap icon activation, and the reply was quick and positive. Issue resolved.
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Arman Rahimi
Oct 20, 2025
Mitt problem lösats.
Problemet är löst.
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Alex
Oct 16, 2025
Great service advice good and very…
Nice service good tips and very friendly
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Emeka Okafor
Oct 16, 2025
Excellent service
Great service
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David Novak
Oct 15, 2025
Great Service
Nice service
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Anna
Oct 15, 2025
POS Limit Issue
Carla spoke softly and kept things clear, she managed to fix the issue during the call and I stayed online the whole time. Thanks a lot. I really appreciate it.
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Mia
Oct 13, 2025
Could speak to an advisor and problem…
Spoke to an advisor problem understood and fixed fully today
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Mr. T
Oct 10, 2025
Appalling service
Terrible experience with support. No talk or updates; I hit needless limits on my accounts. Their payment setup keeps failing and blocks customer payments. They freeze my cash for 3 weeks without any clear reason. They have capped how much I can pull out even though they say there’s no limit. The... Terrible experience with support. No talk or updates; I hit needless limits on my accounts. Their payment setup keeps failing and blocks customer payments. They freeze my cash for 3 weeks without any clear reason. They have capped how much I can pull out even though they say there’s no limit. They can’t explain why their systems fail and meanwhile my buyers lose belief in our payment setup. I’m shocked at how hard they make it to withdraw money, since that is how they earn. I get part of why they hold funds for interest, but stopping me from taking money at all makes no sense. Their staff are surprised at how bad their system is, so I think their total incompetence means I must look for another provider. Absolutely useless, so save yourself trouble by choosing someone else with a fair rating; PayPal has lost the plot and ruined the good system Zettle had before PayPal took over. Every call left me with more questions and no real help. I tried to reach them many times, but answers came late and vague. My customers complained too, and orders got delayed or blocked. Totally unfair experience.
Straightforward details about the issue I faced led to a quick fix, leaving me satisfied with the outcome and no further hassle.
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Ravi Kapoor
Oct 10, 2025
Great company to use no contract and…
Nice team to work with, no contract, and they always help with any queries ‼️
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nightowl42
Oct 10, 2025
Bra service
nice service
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Imran Ali
Oct 08, 2025
All good and easy
Everything nice and simple
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Grace Lee
Oct 07, 2025
Excellent customer service my issue…email address changed
Great help from team, my issue got fixed right away. I spoke with a real person, not just a bot, which was so nice to see these days! His calm, steady way was clear and reassuring. Refreshing!
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Mira Collins
Oct 06, 2025
When you need help
Whenever you need a hand, it's there. Emails and calls are answered by someone who is knowledgeable and helpful. It has been a nice service and they haven't changed this setup, thank goodness.
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