Zalando
European online fashion shopping platform
How customers rated this site
2.2
(Based on 20 reviews)
5
4
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About Zalando
Zalando is a leading European online fashion retailer offering a vast range of clothing, shoes, accessories and beauty products. It operates across multiple European markets with an emphasis on customer experience, personalized recommendations, free returns, and reliable delivery.
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Zalando Reviews
Anya
Jul 04, 2025
If you been scammed, use CHARGEBACK
If you get scammed, try CHARGEBACK. Your bank will refund your cash. Save all proofs, photos and chats with zalando. I used their service for two years without issue until the last two orders. One shoe was faulty, they accepted the return, it arrived to them but they refused to refund. The second... If you get scammed, try CHARGEBACK. Your bank will refund your cash. Save all proofs, photos and chats with zalando. I used their service for two years without issue until the last two orders. One shoe was faulty, they accepted the return, it arrived to them but they refused to refund. The second time they sent me a box without shoes, I returned the box, and again they chose to keep all my money.
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Grace Miller
Jun 26, 2025
Avoid!!!
Asked for refunds on two items. Got an email saying they would pick them up on 29.04.2025. Nobody showed. I quickly emailed back to say no one arrived and to request return labels. No reply. Now I have asked again for the return labels and they refused because of the 30 day limit, even though I h... Asked for refunds on two items. Got an email saying they would pick them up on 29.04.2025. Nobody showed. I quickly emailed back to say no one arrived and to request return labels. No reply. Now I have asked again for the return labels and they refused because of the 30 day limit, even though I had asked before. I also waited at home all day in April and no one came to collect them. After several emails up and down they seem to have blocked my email address. I will now hand the case to the dispute resolution body. Stay away, scam! I do not trust them at all!
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Lena
Jun 24, 2025
Poor Customer Service
Zalando is my regular shop, but their instant chat help is awful. The agents are rude and not helpful. Marcel was unhelpful today. It can really turn you away from ordering from them forever.
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Marc Dupont
May 26, 2025
I recently placed an order on Zalando…
I recently bought something from Zalando Austria, drawn by sales on several items. To my surprise and annoyance, the sale prices vanished at checkout, returning to full price without any heads-up or explanation. That was really confusing. I reached out to support about the issue, assuming it was... I recently bought something from Zalando Austria, drawn by sales on several items. To my surprise and annoyance, the sale prices vanished at checkout, returning to full price without any heads-up or explanation. That was really confusing. I reached out to support about the issue, assuming it was a glitch. Sadly, my complaint wasn't taken seriously. The reply I got was generic, unhelpful, and showed no real effort to fix the problem or admit it happened. For a site this big and known, this is not ok. I feel fooled and disappointed. I warn others to check prices again before buying, since the discounts you saw may not be what you get. I will think twice before shopping at Zalando again. I might shop somewhere else.
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Lena Cruz
Apr 08, 2025
and again
Still, I bought 5 things, kept one, and they keep asking me to pay for the returned item. They won't reply to my mails, and I used the label they sent to send it back. I'm done with Zalando after many years as a customer. Never again, for me.
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Maya Reed
Mar 21, 2025
So far so good
Up to now, every item I bought has left me satisfied. They arrived in a few days, and I didn't need to send anything back, since the quality matched what I expected. I'll change my view if I have to go through a return or refund and support doesn't answer as it should.
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Lorenzo Costa
Dec 27, 2024
Tutta merce falsa e di bassissima…
Prodotti tutti falsi e qualità davvero bassa
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Emma Clarke
Sep 07, 2024
Awful
Terrible experience. I bought a Blue light card voucher, but you can't use it for jewellery, which is why I bought it. I only learned this after trying to pay with the voucher. Jewellery isn't a 'wearable item!' And also, voucher can't be refunded! What a waste, really. Vouchers gone today.
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K
May 07, 2024
No refund after 3 months
Back in late January I bought from Zalando, ordering on the 30th (order number: 10604054749371). The items came from several sellers, so I got several boxes. I kept a few things and sent the rest back. I sent everything to Zalando's warehouse in one box (not sending one to each seller) to save ti... Back in late January I bought from Zalando, ordering on the 30th (order number: 10604054749371). The items came from several sellers, so I got several boxes. I kept a few things and sent the rest back. I sent everything to Zalando's warehouse in one box (not sending one to each seller) to save time. This was around February 5. Then refunds started for my items—throughout February and March. The last refund arrived on March 27, but it isn't the full amount yet. In March I chatted with Zalando online about this, and they said the return was on its way, so I shouldn't worry. At one point there was a live chat on zalando.at, but not anymore. I had to email and wait a long time. On April 22 I got an email asking me to fill a form about which articles I didn't receive. I replied that I did receive items and that I have a different issue. No answer, and it's been over two weeks. I sent another email, but still no reply. So, it's been three months now and I am still waiting for the refund. I don't see any clear person or channel to contact for help. If someone would tell me who to talk to, maybe I can get this sorted out soon with help.
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Lukas Bauer
Feb 06, 2024
I ordered blue light glasses
I bought blue light glasses. They sent me a box that was empty for the glasses - nothing inside. Then I tried to reach support. Three chats were cancelled. One said it wasn't in their area, and cancelled. A fourth asked me to fill out a contact form. Totally disappointing, not worth any more time... I bought blue light glasses. They sent me a box that was empty for the glasses - nothing inside. Then I tried to reach support. Three chats were cancelled. One said it wasn't in their area, and cancelled. A fourth asked me to fill out a contact form. Totally disappointing, not worth any more time. What is wrong with their support?!
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Michael Davis
Jan 06, 2024
I got my order pretty fast
My package arrived quickly, even with the holiday slowdowns, so I'm pretty pleased overall. And shipping costs were fair and nice.
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Laszlo Kovacs
Jul 15, 2023
Fast shipment with good Product.
Quick shipment with nice Product.
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Nikos
May 31, 2023
Nobody answering after I complain about…
Nobody replying after I complained about very bad condition of the delivery. Box broken, heel scratched. This will be my last order.
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Mia
Apr 10, 2023
FRAUD! BEWARE
Sent a coat back, they got my parcel on 1st March but it didn’t match what i sent. They had me chase & beg to look into my issue, and they wouldn’t do it until i signed a 'legal document'. Then they told me the refund was denied because the item wasn’t in the bag. I have photos of the parcel as i... Sent a coat back, they got my parcel on 1st March but it didn’t match what i sent. They had me chase & beg to look into my issue, and they wouldn’t do it until i signed a 'legal document'. Then they told me the refund was denied because the item wasn’t in the bag. I have photos of the parcel as i dropped it with evri, zalando won’t give any more info and just ignore me. i have checked with citizens advice and this feels wrong, but zalando ignore any messages. Looking at posts online and here, seems they’re not handling things right and losing customers. Watch out
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Sophia Reed
Mar 19, 2023
Online Security is Terrible!
After sticking with Zalando Plus for several years, I have put a lot of money into this shop. I spotted odd changes in my account—an unusual name, a new address, and a different phone. I later learned that, because of weak security, someone else got into my profile. Instead of helping me pull my ... After sticking with Zalando Plus for several years, I have put a lot of money into this shop. I spotted odd changes in my account—an unusual name, a new address, and a different phone. I later learned that, because of weak security, someone else got into my profile. Instead of helping me pull my past orders—sizes and brands that guide my picks in the app—so I could protect future buys, they blocked my account. The support team has been slow and vague, peppered with filler words and excuses, with no real apology. This really pushed me over the edge. Also, about a month ago I got a note about a December order that they forgot to take money for, due to their Sephora tie-up. Now, four months on, they want me to pay 500€. This shows a company with lots of issues, and the risk and hassle aren’t worth it to shop with them. I wanted them to fix the breach and help me, not leave me in the dark with more excuses and fear online.
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AnyaP
Jan 29, 2023
I can't understand why...
Not sure why this gets such a low score. The way they treat customers is fair. Fast shipping - I got my box even on a holiday. I wasn't sure about the size, so I bought two of the same item - they paid the return costs and gave me a quick refund too.
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Liam
Jan 12, 2023
First and Last Time Using Zalando
Orders form changed my address and left it wrong - they shipped it anyway, nobody called, they labeled it "delivered" and now I have to chase support to know if I'll get my money back. They say resending the item isn't an option. This is the first and last time I buy from them - such a joke. No o... Orders form changed my address and left it wrong - they shipped it anyway, nobody called, they labeled it "delivered" and now I have to chase support to know if I'll get my money back. They say resending the item isn't an option. This is the first and last time I buy from them - such a joke. No one seems to own the mistake, and I waste hours trying to fix it.
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Sofia Rossi
Dec 29, 2022
Absolutely satisfied by Zalando.at's…
Zalando.at runs things fast, much better than other online shops. Returns are easy, and I like that I can pay up to 14 days after receiving an item; so if it doesn’t fit, I can return right away with no hassle about refunds. They’ve been quick to answer, which is a big plus. All in all, they seem... Zalando.at runs things fast, much better than other online shops. Returns are easy, and I like that I can pay up to 14 days after receiving an item; so if it doesn’t fit, I can return right away with no hassle about refunds. They’ve been quick to answer, which is a big plus. All in all, they seem reliable and I would recommend them. Nice service, fast replies, easy returns, overall.
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Lorenzo J.
Nov 16, 2022
best zalando
I've shopped zalando since 2013 and never felt let down. It remains my favorite online store today.
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Mira Lopez
Aug 26, 2022
Zalando was my first choice in online…
Online shopping used to be my go-to, but after ten years I am done with it. I shopped in NL, ES, IT and Croatian Zalando, and now and then the 'system' only takes bank payments. Not that I mind the extra steps, but each time I pay more fees. I messaged Zalando several times and got told they can'... Online shopping used to be my go-to, but after ten years I am done with it. I shopped in NL, ES, IT and Croatian Zalando, and now and then the 'system' only takes bank payments. Not that I mind the extra steps, but each time I pay more fees. I messaged Zalando several times and got told they can't fix it, then the chat ended. I shop online every day and never had this silly problem with other sites. Luckily there are a ton of options, so this is not the real problem. Zalando seems to ignore customers and not listen to what they want. This is just so UNPROFESSIONAL! Bye Zalando, I am sure your rivals will be glad. If this keeps up, I will move to other shops and warn friends. Zalando, spare me excuses and fix your payment rules before more people leave soon.
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