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About Verifone
Verifone is the payments architect shaping ecosystems for online and in-person commerce experiences, including everything businesses need – from secure payment devices to eCommerce tools, acquiring services, advanced business insights, and much more. As a global FinTech leader, Verifone powers omni-commerce growth for companies in over 165 countries and is trusted by the world’s best-known brands, small businesses and major financial institutions. The Verifone platform is built on a four-decade history of innovation and uncompromised security, annually managing more than 12B transactions worth over $500B on physical and digital channels.
Extremely unprofessional and disappointing experience
Apparently, Verifone and 2Checkout are the same outfit, just with a different name. Since this is basically a duplicate profile, I feel I should post the same thoughts here too. My firm, Conic Solutions, builds SaaS tools and starts new ventures that serve end users. Still, my app was turned down... Apparently, Verifone and 2Checkout are the same outfit, just with a different name. Since this is basically a duplicate profile, I feel I should post the same thoughts here too. My firm, Conic Solutions, builds SaaS tools and starts new ventures that serve end users. Still, my app was turned down twice in seconds, with no explanation given. I understand there are other payment gatekeepers out there, but this move is just not ok and is really unprofessional. Swapping 2Checkout for Verifone won't fix the issue unless the inside processes change. I hope they fix real problems, not just swap the name around again. For now, I rate it -1.
We’ve dealt with a very frustrating and disappointing ride using Verifone as our payment gateway. 1. Outrageous Fees: They bill a steep 6.5% per sale, take 5% more from each sale (no clear reason), and still charge $35/month for the privilege of using their broken tool. The value isn’t there, es... We’ve dealt with a very frustrating and disappointing ride using Verifone as our payment gateway. 1. Outrageous Fees: They bill a steep 6.5% per sale, take 5% more from each sale (no clear reason), and still charge $35/month for the privilege of using their broken tool. The value isn’t there, especially relative to what you get. 2. Horrendous Support: Their help is basically non-existent. Response times stretch for days, and when they answer, it’s usually to send you to another email (which no one replies to) or tell you the issue can’t be fixed. There is no accountability or follow-up. 3. Outdated, Glitchy Dashboard: Their dashboard is one of the slowest and most annoying systems we’ve used. Pages drag on, and the UI feels like it’s old and not updated. Trying to do even easy tasks is a waste of time. 4. Broken WHMCS Integration: If you use WHMCS, stay away. Their module is not reliable — subscriptions get messed up, and it ends up breaking billing instead of helping. Final Verdict: Verifone shows how not to run a payment gateway. Between the high fees, weak support, awful dashboard, and broken integrations, we suggest looking elsewhere for a steady, simple payment solution. We’ve tried fixes and tips from their team, but issues stayed, and we’re done chasing a stable payment partner. There are better options out there.
Checkout process is a nightmare here. What happened to 2checkout, anyway? The site crawls, crashes, and looks really awful. Trying to update a card took ages, a test of patience, a broken site and layout. Hire some better devs. edit: They tried to tag my review, saying I used the wrong company (... Checkout process is a nightmare here. What happened to 2checkout, anyway? The site crawls, crashes, and looks really awful. Trying to update a card took ages, a test of patience, a broken site and layout. Hire some better devs. edit: They tried to tag my review, saying I used the wrong company (likely to push feedback aside). I am clearly talking about the Verifone payment gateway. It's a bit rich they waste time flagging reviews with no reply.
Man, this thing is awful. Remember old Eftpos boxes with simple buttons and no giant battery farm to run? Why does my payment unit track me with mics and two cameras.... So shady spyware, for real, these days.
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Daniel
Feb 05, 2025
Watch out for scummy business practice
Auto renewal hits 15 days before due - it's hard to cancel; charged £44.99, £19.99.
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Aarav
Jan 15, 2025
Garbage company
Trash company. Their hardware parts aren't steady. They push more stuff and cheapen it. I own a Vx300 at the pump. There's no eject button to pull out a stuck card. Have to swap everything and it cost me $2000. They are crooks and thieves today.
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Lukas Weber
Oct 27, 2024
Not reliable
Unreliable. Worst EFTPOS machines I've seen on market.
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Mason R.
Sep 26, 2024
Just unreliable
Quite unreliable, this thing. It never works when I need it. Mine is worse. Charge it and it dies after hours.
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Ming Zhao
Sep 02, 2024
This company is definitely a scammer.
That company feels like a scammer.
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Ella Carter
Jul 31, 2024
AWFUL COMPANY AWFUL SERVICE
POOR COMPANY POOR SERVICE THEY TAKE YOUR CASH AND IGNORE YOU IF YOU EVER DEAL WITH CORINNE NICCOLI OR ANY CUSTOMER CARE LEADER THEY WILL LIE TO YOU, PROMISE CALLBACKS AND RESOLUTIONS AND DO ABSOLUTELY NOTHING EVER AGAIN FOREVER!
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Nora Hale
Jul 19, 2024
The verifone terminals are awful
Those Verifone terminals are awful. There’s hardly any link to payments, and sure, maybe it depends on your sales software, but seriously? The screens freeze constantly and crash. I feel like I’m lugging around a 2g old Nokia. If it’s raining in the shop, every few checks fail. Every time I use a... Those Verifone terminals are awful. There’s hardly any link to payments, and sure, maybe it depends on your sales software, but seriously? The screens freeze constantly and crash. I feel like I’m lugging around a 2g old Nokia. If it’s raining in the shop, every few checks fail. Every time I use a Verifone unit, I think of enshittification, tech going backward, and dumb bourgeoisie class pushing useless crap for looks. That just isn't cool.
That Verifone gig hides the full details until you fund this work site, and if any stage isn’t finished, you’re stuck, and you won’t see your money again until you add enough to keep the account current Stay away from the WhatsApp job Do not trust this setup, it promises money without plan
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Amina Farooq
Apr 16, 2024
Biggest mistake i made
Choosing verifone was my biggest mistake and the staff were very unhelpful and not qualified i dont write bad review yet i stuck with them for over a year hoping they would help after this note to read my review
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Alex Carter
Mar 22, 2024
Common Sense
Met Cherise at first, and she was really helpful, then the forms came. I sent the photo stuff as asked, one with my driving license showing name and details, another with my work badge that had a photo but no name. That wasn't enough, according to the Underwriting Team. There were a few more bump... Met Cherise at first, and she was really helpful, then the forms came. I sent the photo stuff as asked, one with my driving license showing name and details, another with my work badge that had a photo but no name. That wasn't enough, according to the Underwriting Team. There were a few more bumps I had to clear as well. Not a smooth ride at all. I shot them an email and asked to cancel, since I felt blamed for something I hadn’t done. Hopefully others don’t hit the same Brick Wall. That whole process felt rough.
had solid help from Robert Price at verifone.com my new terminal arrived and it runs nicely would tell folks to try, really great help beats my old supplier who handed me a terminal that was out of date and kept breaking down overall, better service than before.
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Maria
Dec 10, 2023
Don't waste your money!
Had this and tried to snap before and after pics. This is a sham, nothing changed. This item doesn't work, don't waste your money. I wasted time and hope on it. wow, no English directions on the bottle either. When we make stuff in the US we add tongues on the label. Total waste with zero results!!
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Nadia Rahman
Nov 05, 2023
Poor service, give wrong information but don’t feel guilty, talk rudely, and any service takes more time. Don’t have any quick service.
Customer service is poor. Sent the wrong form and doesn't feel sorry. Always give wrong information. Won't listen to what customers say. Speak in a rude way. They told me this service takes up to 12 days but we would treat it as a priority, yet after nine days when I called again, they acted rude... Customer service is poor. Sent the wrong form and doesn't feel sorry. Always give wrong information. Won't listen to what customers say. Speak in a rude way. They told me this service takes up to 12 days but we would treat it as a priority, yet after nine days when I called again, they acted rude and said I could call after 10 days. Now it's already 14 days but I have not received any confirmation email from them. I have lost customers in my shop because of this.
Two card reader terminals kept giving trouble for more than half a year. One was fixed, the other had to be replaced after so many phone calls. I spoke to two tech support members about this today. Both of them sounded bored, like they couldn't be bothered. Hope I don't need to speak to them ever... Two card reader terminals kept giving trouble for more than half a year. One was fixed, the other had to be replaced after so many phone calls. I spoke to two tech support members about this today. Both of them sounded bored, like they couldn't be bothered. Hope I don't need to speak to them ever again.
Felt unsure about using a card reader for business and choosing the right option. I rang Verifone and spoke to Nidi Jani, a really helpful woman who walked me through every step. Even after signing, Nidi stayed in touch to check everything was fine. Great help from her. If you need anything, make... Felt unsure about using a card reader for business and choosing the right option. I rang Verifone and spoke to Nidi Jani, a really helpful woman who walked me through every step. Even after signing, Nidi stayed in touch to check everything was fine. Great help from her. If you need anything, make sure she's your first contact. Definitely would tell others about her.
Somehow this seller grabbed my card details and billed me for security software I didn't order. The site acts like it has help, but the pages never load. They stole my money with a scam and I have to call my bank to stop it. This mess woke me up to fraud. Watch your cards and check statements. Wa... Somehow this seller grabbed my card details and billed me for security software I didn't order. The site acts like it has help, but the pages never load. They stole my money with a scam and I have to call my bank to stop it. This mess woke me up to fraud. Watch your cards and check statements. Watch out!!!!
