Shopify
Global e-commerce platform for merchants
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1.3
(Based on 29 reviews)
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About Shopify
Shopify is a complete commerce platform that lets anyone start, manage, and grow a business. You can use Shopify to build an online store, manage sales, market to customers, and accept payments in digital and physical locations.
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Shopify Reviews
Liam
Oct 20, 2025
Never ever buy from a store using this
Sadly I can’t rate it zero stars. Avoid buying here at all costs. They act like a cover for scammers, and as a buyer you’re left with nothing. I ordered, paid, and the seller vanished. The Shopify reporting tool is junk, it won’t take the URL details it asks for. Also the refund promise was just ... Sadly I can’t rate it zero stars. Avoid buying here at all costs. They act like a cover for scammers, and as a buyer you’re left with nothing. I ordered, paid, and the seller vanished. The Shopify reporting tool is junk, it won’t take the URL details it asks for. Also the refund promise was just empty words from them anyhow.
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Dylan S.
Oct 19, 2025
I paid for an annual Subscription
I signed up for a yearly plan, and around midyear I shut down my shop. They wouldn't give me any partial refund. The reason I stopped is that I moved to BigCommerce. Shopify has very limited third-party payment options, while BigCommerce lets you pick any you want. Also, Shopify earns money from ... I signed up for a yearly plan, and around midyear I shut down my shop. They wouldn't give me any partial refund. The reason I stopped is that I moved to BigCommerce. Shopify has very limited third-party payment options, while BigCommerce lets you pick any you want. Also, Shopify earns money from 2.7% fees on each sale, plus PayPal. I could not find a payment method Shopify would take, so I had to switch to BigCommerce. Best choice I made. Shopify will lose more customers for those two reasons I just named. If you're starting a small business, use BIGCOMMERCE. It wasn't only about price, but the limits and fees that kept stacking. That push made me switch, and I am glad.
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Ivan
Oct 19, 2025
Disgraceful Scam on Shopify – HealthSenseUSA.com Stole My Money
To Shopify Support Team, I'm filing a formal complaint about a seller on your marketplace — HealthSenseUSA.com. I purchased an item from this seller under Order #8033, which has already been returned. Despite that, they refuse to issue my refund and now ignore all messages. I've contacted them mu... To Shopify Support Team, I'm filing a formal complaint about a seller on your marketplace — HealthSenseUSA.com. I purchased an item from this seller under Order #8033, which has already been returned. Despite that, they refuse to issue my refund and now ignore all messages. I've contacted them multiple times via email and through their site, and they have disappeared. This seller seems to be acting fraudulently, using Shopify’s platform to scam buyers. Having a business like this allowed on Shopify is worrying and makes your seller oversight look weak. I demand immediate steps to hold this seller accountable and to process my refund without delay. If nothing is done quickly, I will post a public report on other consumer sites detailing Shopify’s failure to shield customers from dishonest merchants. This is unacceptable. Shopify should not host scammers while customers chase refunds. Thank you for looking into this and taking timely action. I trusted Shopify to police shops fairly, and I expect that trust to be honored now. Time is of the essence; please respond soon.
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N. Patel
Oct 18, 2025
Not terrible, just frustrating
The platform works, but the experience is exhausting. Small issues pile up and slow your workflow.
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Liam Carter
Oct 17, 2025
I reject Shopify because of their loud ads
Just a heads up to Shopify: I won't pay for their service out of spite over how really loud their podcast adverts are these days. Go away.
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Lachlan Reid
Oct 17, 2025
Complicit in theft of money
Placed the order using your shop and paid the seller upfront! In just a couple of days the seller vanished, and I asked you for guidance! Weeks turned into endless messages with no answer. Absolutely awful service. Money isn’t growing on trees, and thanks for letting a shady seller run through yo... Placed the order using your shop and paid the seller upfront! In just a couple of days the seller vanished, and I asked you for guidance! Weeks turned into endless messages with no answer. Absolutely awful service. Money isn’t growing on trees, and thanks for letting a shady seller run through your site and for being part of the theft of my funds.
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Ben
Oct 17, 2025
Many years have passed and Shopify…
Years have passed and Shopify still sticks around, but it feels like junk. I'm quitting soon. They only want cash and offer no real help. They don't care about shop owners.
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Pierre Morel
Oct 16, 2025
Shopify destroys entrepreneurs’ work for no reason
If you run a real business, steer clear of Shopify altogether. Stores get shut with no reason, payments sit on hold for ages, and support just fires off canned replies instead of fixing problems. I've had many legit shops closed overnight, with no sign of fault. Even after they say they’ve remove... If you run a real business, steer clear of Shopify altogether. Stores get shut with no reason, payments sit on hold for ages, and support just fires off canned replies instead of fixing problems. I've had many legit shops closed overnight, with no sign of fault. Even after they say they’ve removed payout holds, nothing changes in the admin. Shopify acts like they back merchants, but really they pull the strings and keep your cash under the excuse of a “security review.” It’s so annoying to push hard, serve real clients, and still see your business wiped out without anyone taking responsibility.
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Alex Reed
Oct 16, 2025
Poor support for Shopify induced issues
I’ve used Shopify for my online shop for years with no problem. Last autumn, I moved to a real store and swapped my business address without any issue. It hit me that changing my address could mess with billing since my card would link to the wrong place. I called support to ask, and they told me... I’ve used Shopify for my online shop for years with no problem. Last autumn, I moved to a real store and swapped my business address without any issue. It hit me that changing my address could mess with billing since my card would link to the wrong place. I called support to ask, and they told me to switch the address back to my online one. That move made all my stock show as ‘OUT OF STOCK’. The agent I dealt with somehow went around Shopify’s safety nets (they confirmed this with Shopify) and split my stock between both spots! This only popped up later when I saw customers being charged extra for shipping! When I asked Shopify for help, they said the only fix is to hire a Shopify Expert or add another app that can do bulk stock changes (with no promise it wouldn’t mess things up more)! I’m sorry, but I didn’t override your system or start this mess, so why should I pay to fix it? Customer service folks were rude and hard to deal with. They never helped much, and I still feel stuck and annoyed.
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Grace Ellis
Oct 15, 2025
looking for an alternative
Shopper here. Prices are high, support is scarce, and you learn the hard way from pricey mistakes. For the money, they should offer better help and a friendlier site to use. Also, my USPS stuff isn’t discounted, so drop that perk. It costs the same as taking it to the post office. One bright star... Shopper here. Prices are high, support is scarce, and you learn the hard way from pricey mistakes. For the money, they should offer better help and a friendlier site to use. Also, my USPS stuff isn’t discounted, so drop that perk. It costs the same as taking it to the post office. One bright star goes to inventory tracking and how easy it is to show products on your site. That part is decent, I suppose, overall.
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Mia L.
Oct 14, 2025
Shopify refuses pre-arbitration for merchants — even when the evidence proves the chargeback is invalid
I’ve stuck with Shopify as a paying merchant for 8 years. When a customer filed a chargeback and won for an order that arrived and was confirmed, Shopify refused to escalate it for me. Even though I sent solid proof of delivery and an email from the buyer admitting the package was delivered and t... I’ve stuck with Shopify as a paying merchant for 8 years. When a customer filed a chargeback and won for an order that arrived and was confirmed, Shopify refused to escalate it for me. Even though I sent solid proof of delivery and an email from the buyer admitting the package was delivered and then stolen from their doorstep. Under Visa and Mastercard rules, this kind of dispute should not stand. But Shopify won’t escalate cases to the card network (no pre-arbitration path), leaving small businesses to absorb the loss. Shopify’s policy basically makes the merchant shoulder theft costs that happen after delivery, something that should be handled by police. Support wrote back, acknowledging the problem. Ticket #60972583 said it all: escalations with clear proof are crucial, and current policy blocks pre-arbitration even when the evidence defeats the original claim. I pay Shopify big transaction fees, but when it mattered, they offered little real support—just policy walls. This feels unfair to merchants who can show delivery. I’ve spent years hoping they’d fix this, but nothing changed, even as theft grows and honest customers slip away. I keep paying fees, hoping for a policy update that protects small shops. Everywhere.
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shopwatcher
Oct 14, 2025
Hounded every single day by Shopify
Been with Shopify since 2010. Until last month I was happy with their service. But now they nag me daily with emails and texts asking for information about my company and saying they might stop paying me. Since I got these messages I have tried to reach them but no one answers. What they want is ... Been with Shopify since 2010. Until last month I was happy with their service. But now they nag me daily with emails and texts asking for information about my company and saying they might stop paying me. Since I got these messages I have tried to reach them but no one answers. What they want is vague and I need more information but can't get it. Every day I wake up to those threats. I don't get why they treat customers like this, honestly it's gross and I'm already looking to move my business. I am already checking other services and asking around to find a better fit for my store and my customers. This mess makes me want to switch soon now.
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Alex Carter
Oct 14, 2025
Shopify Balance: This Payout Timeline is Totally Un-Balance-d
Shopify pushes its Shopify Balance setup as a built-in bank with digital and real cards, promising perks, no yearly or ATM fees, and money from sales ready by the next business day. Still, they don’t tell you that your first payout sits for five business days. After that, the deposit then needs o... Shopify pushes its Shopify Balance setup as a built-in bank with digital and real cards, promising perks, no yearly or ATM fees, and money from sales ready by the next business day. Still, they don’t tell you that your first payout sits for five business days. After that, the deposit then needs one to three more business days to appear in Balance. Our old payout for another Shopify store came in the next day. It stings when you watch sales sit idle and fees creep in every day. If you can handle cash flow gaps and waits, Shopify Balance could work for you. If you dislike firms holding your cash for several business days while saying a transfer takes that long—and maybe earning interest on your profits—then this might not be your best pick.
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Tom Bakker
Oct 13, 2025
Absence of customer service results in loss of money for my business
Running a shop on Shopify, I run a business, and the help is missing. A week ago I got locked out of my own Shopify setup because of a login email issue. Orders still arrive (I get the alerts), but I can't fulfill them since I can't access my store. I have emailed Shopify support many times for h... Running a shop on Shopify, I run a business, and the help is missing. A week ago I got locked out of my own Shopify setup because of a login email issue. Orders still arrive (I get the alerts), but I can't fulfill them since I can't access my store. I have emailed Shopify support many times for help (no phone line), and there has been no reply for over a week. I'm losing money and clients fast. This is hurting my business. Right now I have to link my site to another e-commerce platform to make online sales. I can't plan promos, shipments slip, and the clock keeps ticking on losses. This is really frustrating.
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Miles Carter
Oct 13, 2025
Never Received My Item
I ordered a 14-way Club Separation Meets Anti-Twist Innovation. I paid for it on 8/12/25 and got an order number. Then I got an email on 8/18/25 saying it shipped. After a few days I tried tracking, but the link didn’t work. I opened the email again and the site was down. I have tried emailing th... I ordered a 14-way Club Separation Meets Anti-Twist Innovation. I paid for it on 8/12/25 and got an order number. Then I got an email on 8/18/25 saying it shipped. After a few days I tried tracking, but the link didn’t work. I opened the email again and the site was down. I have tried emailing them many times with no reply. I am telling Shopify to see if buys on their site are cared for. This is getting slow, and I am tired of the silence. I don’t want my money back, I want the golf bag I ordered. Please fix this soon.
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Liam Carter
Oct 13, 2025
Game changer for my online business
Shopify totally changed how I run my store. It’s made everything easier and keeping all my tools in one place feels like a real relief today.
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Alex Reed
Oct 13, 2025
Shopify's POS equipment has never…
Shopify's POS gear has never worked for us. They won't fix anything, but say there is a manufacturers warranty. That warranty makes me send the gear back to be mended, which means I must shut my store because I can't sell. SHOPIFY DOESN'T CARE. I've yelled at support at least two dozen times to k... Shopify's POS gear has never worked for us. They won't fix anything, but say there is a manufacturers warranty. That warranty makes me send the gear back to be mended, which means I must shut my store because I can't sell. SHOPIFY DOESN'T CARE. I've yelled at support at least two dozen times to keep the system alive. I would have never picked Shopify if I knew they won't back the gear I bought. All this drama made me lose trust and also money from customers.
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truthseeker99
Oct 13, 2025
Shopify-Shop SCAMMERS BE VERY AWARE !!!!!!
Wary and unsure, stay cautious They team with fake people who aren't real. Setting up a site that sells things that don't exist. And shopify lets them run there, so you think it's legit. Holes in the story; scammers in it together. DELETE ALL TRACE ON YOUR PC AND PHONE CONNECTED TO THIS FIRM and ... Wary and unsure, stay cautious They team with fake people who aren't real. Setting up a site that sells things that don't exist. And shopify lets them run there, so you think it's legit. Holes in the story; scammers in it together. DELETE ALL TRACE ON YOUR PC AND PHONE CONNECTED TO THIS FIRM and be sure you buy from real sources BOTH SHOP AND SHOPIFY ARE THE SAME !!!!! Please someone check into these firms.
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Liam Hart
Oct 11, 2025
Shopify is atrocious and huge liarsa
Honestly this platform feels awful. I got burned by a seller I trusted and the help from support never came through. The listing said vetted sellers, but the product never showed up and the contact details vanished soon after. I even tried the phone and email, and both were dead ends. The given a... Honestly this platform feels awful. I got burned by a seller I trusted and the help from support never came through. The listing said vetted sellers, but the product never showed up and the contact details vanished soon after. I even tried the phone and email, and both were dead ends. The given address turned up as a dead link when I checked on maps, which made me doubt everything. It seems scammers can slip in, and nobody on the site steps in to fix it. They blamed the seller for my bad luck, not the system, and that annoyed me. My trust in this setup is gone, and I warn others to think twice before buying here. The lessons here are clear: protect yourself, research sellers, and save receipts.
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Alex Carter
Oct 11, 2025
Shopify Support is TERRIBLE.
Terrible, awful customer support. Their agents are outsourced staff who know little about much. I have been waiting over a week to fix a debilitating issue that has wrecked my store, and the only email says my account is fine and the issue is fixed (it isn't). Disappointing, another company shoul... Terrible, awful customer support. Their agents are outsourced staff who know little about much. I have been waiting over a week to fix a debilitating issue that has wrecked my store, and the only email says my account is fine and the issue is fixed (it isn't). Disappointing, another company should raise their game and push Shopify to actually become a usable company, because right now they won't change a damn thing being the biggest host for ecommerce. It feels like a waste, and I am stuck paying for a service that fails.
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Marco
Oct 10, 2025
I would rate 0.They scam you,u will…
I would give zero. They scam people, you will lose your money. Stay far from them!
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K. Chen
Sep 12, 2025
Hideous billing practices
Hidden charges appeared on my invoice. No clear explanation, just silence from support.
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A. Rivera
Sep 02, 2025
Overall disappointed with Shopify
I expected reliability but got constant outages and poor admin tools. Will move elsewhere.
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A. Carter
Jul 20, 2025
Terrible checkout experience
Checkout failed twice. No help from support.
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C. Rossi
Jul 09, 2025
Interface is clunky and confusing
Editor is slow, navigation is inconsistent, and help docs are outdated. It makes debugging and onboarding a nightmare.
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Daniel M.
Jun 23, 2025
Slow support, slow fixes
Took days to respond, and nothing changed. They promise updates that never arrive.
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L. Kim
Jun 08, 2025
Billing confusion and delays
They charged me twice and still haven't refunded. The tickets sit unanswered for days.
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R. Singh
May 26, 2025
App performance is terrible
The app lags and crashes during peak hours. Lost revenue because of it.
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Sophia Nguyen
Apr 30, 2025
Support ghosted after a bug
Spoke to three agents about a persistent bug. Each gave a different answer, none fixed it. Frustrating, unprofessional.
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