Raymour & Flanigan
Northeast home furnishings and design
How customers rated this site
2.8
(Based on 20 reviews)
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About Raymour & Flanigan
Since its founding in 1947, Raymour & Flanigan has become the Northeast’s number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
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Raymour & Flanigan Reviews
L-Ny-Dad
Oct 22, 2025
Unacceptable Custer Care
Spent long hours chasing a reply about my order, using chat, call, and email. Nobody answered, so I'm left waiting with no update today.
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Adam Kowalski
Oct 22, 2025
Disapointed
Got a delivery note, then no one showed up. Had to pick a new time, yet they told me it wasn't entered right even with a confirmation text I got. This is the second mix-up with my order, so far.
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Kyle S.
Oct 22, 2025
Sales personnel (Chris Buddock
Friendlier help at the Whitehall, PA store made shopping easy. The rep was easy to talk with, knew his stuff, and kept it professional. Chris took time, asked about what we needed and what worried us about buying a new mattress. He showed several choices, explained good and bad points, and let us... Friendlier help at the Whitehall, PA store made shopping easy. The rep was easy to talk with, knew his stuff, and kept it professional. Chris took time, asked about what we needed and what worried us about buying a new mattress. He showed several choices, explained good and bad points, and let us decide for our family.
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Emma
Oct 22, 2025
Quality of products and Vana was very…
Nice product quality, and Vana was very helpful and knowledgeable about the products, with great service overall.
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Emily Carter
Oct 21, 2025
great job
quick, friendly and capable.
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Emily Carter
Oct 21, 2025
Great service
Nice service
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Sophie Hart
Oct 21, 2025
I was on hold to change the phone…
I sat waiting to switch the contact on my order, got told you'd ring back, but nothing came. That empty promise left me frustrated with awful service.
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Alex P.
Oct 21, 2025
Hip surgery - Recliner and great experience
After my hip replacement, I needed help getting in and out of seats. My wife visited the Patchogue spot, and the woman there could not have been nicer. She explained the options for chairs with lift assist clearly. No pressure at all to buy, and she let my wife compare choices and call me with up... After my hip replacement, I needed help getting in and out of seats. My wife visited the Patchogue spot, and the woman there could not have been nicer. She explained the options for chairs with lift assist clearly. No pressure at all to buy, and she let my wife compare choices and call me with updates. It turned into a really good visit, and the chair has helped a lot with my recovery after surgery. The staff kept checking in, and I felt steady sitting again today.
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Tamara Blake
Oct 21, 2025
The furniture I order was not the color…
The furniture I ordered wasn't the color that came so I asked to swap and get a different one but they refused and I felt totally ignored
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Grace Murphy
Oct 21, 2025
We are super happy with our purchase
This purchase has us feeling quite pleased
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Marco Rivera
Oct 20, 2025
So happy with my purchase
Helpful Jovanny made it easy, and I'm pleased with order. ⭐⭐⭐⭐
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Angela Reed
Oct 20, 2025
I am absolutely outraged and deeply disappointed by the complete lack of follow-throug
NO STARS FOR THE HELP DESK. I’m really upset and not happy with how this was handled. I was told someone would get back to me, and yet-nothing. No email, no call, no update. The silence feels unprofessional and rude. The clear ignoring of my time and worries shows a real neglect from your suppo... NO STARS FOR THE HELP DESK. I’m really upset and not happy with how this was handled. I was told someone would get back to me, and yet-nothing. No email, no call, no update. The silence feels unprofessional and rude. The clear ignoring of my time and worries shows a real neglect from your support team. I’ve stayed loyal as a customer, and being brushed off like this is awful. This is not how you treat people who have stood by you for years. I want a quick explanation and a fix. Your poor communication is not okay, and I need to hear from you now, without more delay. I keep seeing the same line, 'sorry to hear...please reach out,' why bother if nobody answers!!!!! I just want to know who is handling this and when please now. Next stop, HQ and the BBB
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M Beaulieu
Oct 20, 2025
Visited the store for a new mattress…
Stopped by the shop to check a new bed, and the visit felt really nice. The seller knew a lot about the brands we asked for and was friendly too. We went with an Avocado mattress; it has lived up to what we hoped, and the Avocado pillows are a pleasant surprise. Delivery came when we asked and th... Stopped by the shop to check a new bed, and the visit felt really nice. The seller knew a lot about the brands we asked for and was friendly too. We went with an Avocado mattress; it has lived up to what we hoped, and the Avocado pillows are a pleasant surprise. Delivery came when we asked and they carted away the old bed. We have been back here before, and each time the service has stayed good, with all staff friendly. No pushy sales talk, just easy help and fair prices for everyone.
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Ava Gallagher
Oct 20, 2025
A Pleasant Experience
What a nice shopping trip we had today. Our guide was very pleasant as we toured the showroom, talking through the options that caught our eye. We had no trouble choosing the items we came in for after learning about the options. The happy feel from our visit is something we want others in our ci... What a nice shopping trip we had today. Our guide was very pleasant as we toured the showroom, talking through the options that caught our eye. We had no trouble choosing the items we came in for after learning about the options. The happy feel from our visit is something we want others in our circle to feel, so we will tell them to visit Raymour and Flanigan. Thanks to our guide for all the help today, really.
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Marco R.
Oct 17, 2025
I would not recommend purchasing any…
I would not suggest buying any furniture from this shop. We were after a new sofa and finally found one, and it arrived. Delivery guys sped in and out fast. A few days after, we found one arm wasn't attached. Sofa came in four parts and was tied up before shipping. I tried to snap it on myself, o... I would not suggest buying any furniture from this shop. We were after a new sofa and finally found one, and it arrived. Delivery guys sped in and out fast. A few days after, we found one arm wasn't attached. Sofa came in four parts and was tied up before shipping. I tried to snap it on myself, only to see a support wrongly fitted. One screw sat halfway in, head chipped, another split the wood and kept dropping out. I rang about what I found; they asked for photos and said they'd call. It was a Friday and we never heard back. I called again next week; they said a tech must visit. Two weeks later, someone did come to check. He tried to pull the fabric apart and add wood for support. We felt that was wrong; we paid nice money for this couch to be patched. He agreed and said someone would reach us. Another week passes and no call. I ring again and they say the service is listed but no notes. They said his phone still bugs out and a new computer system makes things hard. The service dept said they'd ring me back. Probably I will have to call them again. This has been a living nightmare. Not to mention we paid for a sofa we can't use. I would never shop here again and tell you to do the same unless you want more back-and-forth with customer service if you have trouble. We know mistakes happen over time and lots of calls to fix it. Days turned into weeks and we waited, while they kept promising fix would come. Each call brought a different excuse, from tech issues to software, nothing fixed. We just wanted a usable couch, not another round of talking. Finally we stopped hearing anything until a bill showed up. If this is how they handle problems, I will tell friends to stay away. We wanted a fair fix and a real apology.
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Sean O'Reilly
Oct 17, 2025
No delivery. Zero Customer Service.
Placed an order for a couch and a loveseat on Monday 10/13/2025, and it was set to arrive today 10/17/2025. I never got any contact info about the delivery. When I finally talked to someone at the store they said my delivery was moved to Monday 10/20/2025. When I asked for a guarantee they told m... Placed an order for a couch and a loveseat on Monday 10/13/2025, and it was set to arrive today 10/17/2025. I never got any contact info about the delivery. When I finally talked to someone at the store they said my delivery was moved to Monday 10/20/2025. When I asked for a guarantee they told me that if I didn't hear from them by Sunday night to call the store. The store is closed on Sunday. When I reminded them they were closed on Sunday they said to call back Monday morning. So now I have to call back on Monday morning after 10am and miss another day of work just in case they bring the furniture I already paid for. Utterly poor customer service and no common sense. This whole process has been frustrating.
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Maria Conti
Oct 16, 2025
Ordered a month ago finally received a…
Placed order a month back, finally got a delivery update for today, only to hear the shipment won't arrive until Saturday, sadly
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David Carter
Oct 16, 2025
I ordered online
Placed my order online. The change to delivery date was a mess. I could not reach anyone by call or text. They were updating to a new system, yet they could not talk to the distribution center to cancel and reschedule. Some reps were sorry and tried to help. The delivery itself was a bad experien... Placed my order online. The change to delivery date was a mess. I could not reach anyone by call or text. They were updating to a new system, yet they could not talk to the distribution center to cancel and reschedule. Some reps were sorry and tried to help. The delivery itself was a bad experience. I heard they were polite. Still, they did not remove the old mattress and box spring. No one asked. This feels really unprofessional. Raymour & Flanigan has not been a nice company to work with in the past. I would not tell others to use them because of poor customer service. The furniture is low quality. The mattress and box spring are claimed good by the maker, though really.
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Emma
Oct 15, 2025
Had a delivery scheduled- never came
Scheduled delivery never showed up. Heard nothing after. I can't reach anyone by phone, chat, or email. I left several messages and asked for a call back, no reply. I won't buy from them again. I don't expect any help from this company. Poor service, all around.
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Sophie
Oct 15, 2025
Leased a couch almost a year ago
Signed a lease on a sofa about a year ago, just paid it off, nearly tripling the original price which isn’t even fair for what you get. It’s light and tips easily unless it sits against a wall. The back stays shaky since day one along with the arm pieces. The cushions don’t come off, so the cover... Signed a lease on a sofa about a year ago, just paid it off, nearly tripling the original price which isn’t even fair for what you get. It’s light and tips easily unless it sits against a wall. The back stays shaky since day one along with the arm pieces. The cushions don’t come off, so the covers never get washed, so I keep a cover on mine. Funny thing: this sofa isn’t listed on their site anymore. Worst furniture I’ve had, and I’ll still buy from them again! Even with all this, I’m annoyed!
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