PostNL
Dutch postal and courier service
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1.2
(Based on 20 reviews)
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About PostNL
PostNL is the leading postal and parcel delivery company in the Netherlands, offering domestic and international courier services, e-commerce logistics, and pickup solutions.
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PostNL Reviews
Rafael Costa
Oct 22, 2025
Third time that nobody rings the bell…
Can't believe this is the third time the bell stays silent. I stayed home three times, waiting for it, swapping my plans, only to see him walk by. I shifted my schedule again, hoping this time would work, yet no attempt was made, and I felt ignored today. This time I really needed it today, but n... Can't believe this is the third time the bell stays silent. I stayed home three times, waiting for it, swapping my plans, only to see him walk by. I shifted my schedule again, hoping this time would work, yet no attempt was made, and I felt ignored today. This time I really needed it today, but now it's sent to a pickup point five minutes away, so I can only fetch it tomorrow, which is not okay. The service is awful; they say the chat can reach the delivery person, but that isn't true.
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Jaan
Oct 22, 2025
Terrible service
My parcel was sent from the Netherlands toward Estonia twice, and after about a week in the Netherlands it was sent back to the sender, with a note claiming it holds prohibited goods. It looks like toys are not allowed there. Where other parcel firms can move a package from Europe to Estonia in 3... My parcel was sent from the Netherlands toward Estonia twice, and after about a week in the Netherlands it was sent back to the sender, with a note claiming it holds prohibited goods. It looks like toys are not allowed there. Where other parcel firms can move a package from Europe to Estonia in 3-5 days, PostNL takes that time to process the package inside the Netherlands. The status of the package sent by the other Dutch company is "cancelled" and it has been in an unknown location for 8 days. I would gladly give -5 points if I could. It seems that PostNL is still living in the Stone Age. Honestly, it needs to improve.
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Emma
Oct 21, 2025
i would give it minus stars if I could
i would drop this to no stars if i could the food box said to arrive on 16 oct, but it keeps getting pushed back with no reason, now it's 21 oct and there is no sign where it is! And on top, you cannot reach any real support or help, ever
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Tom Reed
Oct 18, 2025
3 hours waiting, no call, parcel dropped in entrance !
We remained in the office from 2h30 PM until 5 PM, because the package was expected in that window, per PostNL email. Nobody called or rang, and finally the parcel sat on top of the mailboxes in the hall by the building entrance when we left. It could have been taken by anyone walking by. Why did... We remained in the office from 2h30 PM until 5 PM, because the package was expected in that window, per PostNL email. Nobody called or rang, and finally the parcel sat on top of the mailboxes in the hall by the building entrance when we left. It could have been taken by anyone walking by. Why didn't the driver bother to call or ring, just to say he left the parcel??? That would help.
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Alexei Petrov
Oct 17, 2025
Unacceptable way of working
PostNL failed my delivery and left me with a bad experience. I waited for a needed parcel, but there was no notice from PostNL—no email, no message, nothing in my mailbox. After a full week passed without any update, I only found out by chance via the Track & Trace link that my package had gone t... PostNL failed my delivery and left me with a bad experience. I waited for a needed parcel, but there was no notice from PostNL—no email, no message, nothing in my mailbox. After a full week passed without any update, I only found out by chance via the Track & Trace link that my package had gone to a service point because, they say, I wasn’t home. This is not true—I was at home when their attempt happened, and no one tried delivery or left any note. The lack of effort and zero notification from PostNL is unacceptable. Because they didn't tell me and didn't even try to deliver, I spent a whole week waiting for something I really needed. This kind of customer care is awful, and it ruined my plans completely. I would warn others to think twice before relying on PostNL for deliveries. I expected clear help, not a shrug. My issue stayed open and the date moved further away. Really poor service from them.
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Lukas Weber
Oct 16, 2025
What a waste!
Delivery failed, sent back to sender, no note or option to pick it up. Not just rude, but narrow minded. The parcel is heading back across the globe. What a waste! Tell distant sellers to avoid using PostNL. No one even left a note or sent an update there.
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Elena Kuznetsova
Oct 15, 2025
My package had to be delivered…
Last night my package was due to arrive, but they failed again and sent it to a pickup point far from me. Now I must ride a taxi to reach it, since that place keeps weird hours not made for people who work. This company, with these staff, does not respect their customers. I messaged support and t... Last night my package was due to arrive, but they failed again and sent it to a pickup point far from me. Now I must ride a taxi to reach it, since that place keeps weird hours not made for people who work. This company, with these staff, does not respect their customers. I messaged support and that person, either woman or man, simply said it went to that point and then closed the chat when I asked how I would get there if it's so far. That’s how they operate. I feel that how services are shown in a country reflects its face. Is this the face of our country? Rude, disrespectful, careless? Firms here keep tolerating this kind of treatment, staying chill instead of quitting and dumping this business that makes customers feel dumb. All reviews, comments, and messages get ignored since they know customers won’t push back and will just keep using their services. And these lazy folks who can’t even do their job properly will keep their pay, for doing almost nothing. Update: I’ve checked the newest reviews and this whole thing is sad. I think people should send messages to the shops they buy from, asking them to stop using postnl as a delivery choice. If not, this firm will keep treating customers badly. Like always, change only comes if a big voice speaks up, and we, regular folks, can only put up with it till then. People I know share the same story, and they feel ignored too. If this goes on, I will stop using their services and warn others to avoid them.
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Diego L.
Oct 15, 2025
Moving service not working
I asked for a moving service to forward my mail to my new address for a year. Because my name has an apostrophe, you might think there would be a snag. But my wife's name and last name are simple enough. In a year, not one letter got sent forward, even though they were sent to the original addres... I asked for a moving service to forward my mail to my new address for a year. Because my name has an apostrophe, you might think there would be a snag. But my wife's name and last name are simple enough. In a year, not one letter got sent forward, even though they were sent to the original address. The only help option is the phone, and because I'm in a different time zone, reaching them is hard. They also pulled Facebook, Twitter, and every other channel. That sums up the issue: poor service, and it makes it tougher for customers to fix problems, saving the firm some staff. In short, I paid for a service that never truly happened.
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Alexis Pappas
Oct 13, 2025
The customer service is so rude
The service team is so rude
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Luis Calderon
Oct 09, 2025
Not to be trusted!!!
This can't be trusted!
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Liam Carter
Oct 04, 2025
Taked a day off
Skipped work to grab my parcel. Yet the driver didn't even knock or ring. They marked it as sent to a POSTNL pickup. Such a load of crap.
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Alex
Oct 03, 2025
As many mentioned before
A lot of people already mentioned it, tracking shows “delivered” but nobody found any drop-off anywhere, today anyway…
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Joris Vermeulen
Oct 03, 2025
Post.NL 10 DHL 1
i get parcels from Post.Nl and DHL. post.NL is announced on time by Post.NL friendly delivery guy also, i have to pick up a package. i live in the middle of a busy city, which is worrying me, especially when the Center is car-free. Post, NL 10 DHL 1.
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A.R.
Sep 29, 2025
Terrible customer service
Very bad help from support. A signed for parcel was sent costing 12 euro's, sadly. It went to a pickup spot the recipient can't reach, and they did nothing about it. Waste of money and time. The help desk person refused to help.
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Ana Costa
Sep 29, 2025
Door code not send
My parcel sits at the pickup point, but I can't pick it up because I never got the door code. The sender says the right email was given, and I see their messages regularly, so the pickup code system seems faulty. I ask for another way to prove who I am and get the parcel, because this setup just ... My parcel sits at the pickup point, but I can't pick it up because I never got the door code. The sender says the right email was given, and I see their messages regularly, so the pickup code system seems faulty. I ask for another way to prove who I am and get the parcel, because this setup just isn't working. Please handle this as urgent so the parcel isn't sent back to the sender. I would appreciate a quick reply with a new way to verify identity.
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Michael Davis
Sep 27, 2025
Package not delivered to me.
Package never reached me, sadly. Delivery person left it somewhere and claimed it was delivered when, really, he DID NOT GIVE IT TO ME !
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Adam Kowalski
Sep 27, 2025
This company is a disgrace
This firm is a mess. I wait for a parcel and every day I see a new tracking note. They cannot drop my parcel at the point? The point said it wasn't there. The tracker says it is. How can a courier carry a parcel in his van and skip dropping it at the point over the weekend? Now my tracker shows i... This firm is a mess. I wait for a parcel and every day I see a new tracking note. They cannot drop my parcel at the point? The point said it wasn't there. The tracker says it is. How can a courier carry a parcel in his van and skip dropping it at the point over the weekend? Now my tracker shows it should arrive Monday, which is still the weekend, and it's not there. POSNL remains awful.
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Oleh
Sep 26, 2025
disgusting mail
I'm having trouble with Eeklo deliveries. It says the package arrived, but it's not here. Either I'm stealing it or something else. Two packages in two days again!
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Liam Carter
Sep 25, 2025
Thieves
Thieves again. Parcel taken by staff member.
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Mira Petrov
Sep 23, 2025
Absolutely disgraceful service
Totally disgraceful service. You failed twice to deliver a birthday gift for my 3-year-old son. No heads-up, no real effort — only empty excuses and quiet silence. Because of your mess, a small kid's birthday was spoiled. Shame on you for being so careless and unreliable. You've got one task: sen... Totally disgraceful service. You failed twice to deliver a birthday gift for my 3-year-old son. No heads-up, no real effort — only empty excuses and quiet silence. Because of your mess, a small kid's birthday was spoiled. Shame on you for being so careless and unreliable. You've got one task: send packages. If that’s too hard, just shut down and let people down!
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