Planet Fitness
Budget fitness club for everyone
How customers rated this site
1.7
(Based on 24 reviews)
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About Planet Fitness
Planet Fitness is a global gym brand offering low-cost memberships, a welcoming, non-intimidating environment, and broad access to cardio and strength equipment across 2,400+ locations worldwide. Members can use the PF App and enjoy optional Black Card perks at participating clubs.
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Planet Fitness Reviews
Carla Rivera
Oct 19, 2025
Amazing for the price
Staff are friendly the team feels warm machines stay clean and running well
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RB
Oct 19, 2025
Terrible customer service
I joined the Elk Grove club with a one dollar down and fifteen dollars every month, and shortly after I was billed forty-nine dollars. I canceled right away, within an hour of the charge. I called the club many times asking for my money back. They claimed it was in the small print. It felt like a... I joined the Elk Grove club with a one dollar down and fifteen dollars every month, and shortly after I was billed forty-nine dollars. I canceled right away, within an hour of the charge. I called the club many times asking for my money back. They claimed it was in the small print. It felt like a scam. I never even set foot there because I canceled immediately. I spoke with a supervisor, who said she would push it up to her boss. Since I didn’t go there and canceled within an hour, I figured a decent company would refund me. I've heard nothing back despite many calls and emails. No one will return my call. I kept notes of every date and name I spoke with. Seems they ignore people who ask for a fair refund today. This is a terrible company with awful customer service. The problem isn’t the money alone, but how I was treated. It shows what kind of business they run. This has dragged on for ten months. It’s very frustrating and upsetting. I still want my forty-nine dollars back!
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Marco Lombardi
Oct 15, 2025
The fact that we have a brand new gym…
Having a brand new gym with friendly staff makes the visit feel extra special. Our fresh manager, Brad, does a solid job. He genuinely pitches in around the facility. He's always fixing issues. We value his drive for the gym and its members. Our gym sits in Plaistow NH. My spouse and I have stuck... Having a brand new gym with friendly staff makes the visit feel extra special. Our fresh manager, Brad, does a solid job. He genuinely pitches in around the facility. He's always fixing issues. We value his drive for the gym and its members. Our gym sits in Plaistow NH. My spouse and I have stuck with Planet Fitness for twenty years. Thanks Plaistow Planet for all you do. Sincerely, Gerry and Lynda Quatrale. We always leave happy and ready to train.
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Noah Fischer
Oct 15, 2025
Excellent Gym For The Money
Over the years I’ve stuck with Planet Fitness off and on for more than a dozen years. Back in the old days, the whole chain felt mishandled, sloppy, and run by folks who clearly didn’t want to be there. You wouldn’t catch anyone tidying up, and you didn’t see a friendly grin or hear a goodbye as ... Over the years I’ve stuck with Planet Fitness off and on for more than a dozen years. Back in the old days, the whole chain felt mishandled, sloppy, and run by folks who clearly didn’t want to be there. You wouldn’t catch anyone tidying up, and you didn’t see a friendly grin or hear a goodbye as you left. I signed back up at Mountain Edge Planet Fitness, at 7895 Blue Diamond Rd., Las Vegas, when they opened in 2020. With a brand-new spot, I figured it’d be clean and friendly, but I also expected it would turn into the usual messy, run-down picture I’ve seen elsewhere. Five years on, this gym still looks sharp, and thanks to new management it’s even better than when I first joined. The staff now feel warmer and more welcoming than at any other place I’ve belonged to. That includes places like LifeTime Fitness Summerlin, L.A. Fitness, and Equinox in L.A.—but their prices dwarf Planet Fitness. Still, I’m not pitting the brands against each other for fun—this is about cleanliness and the people who run the place. The Blue Diamond team keeps the Mountain Edge site tidy, and staff members all pitch in, including store managers. The gear is kept up at least as well as pricier clubs, and the restrooms stay clean, but the real win is the staff’s friendliness, starting with the top. A few folks deserve most of the credit. First, the manager Nivek is as warm and pleasant as can be. Second, Brandon, the assistant, is as friendly and helpful as anyone I’ve run into at a gym. Kaitlyn and Mikaela are still around, though my schedule doesn’t line up with theirs as often. I’m not great with names, but most of the front desk crew at Mountain Edge sticks out, even if I can’t recall every name. This note is overdue since I joined back in 2020. If I could give more than five stars, I would. What makes this place stand out is how the crew covers the whole place, not just the front desk. The cleaning team sweeps and wipes between every set, and even the windows look clear. A fresh coffee smell and quiet corners give it a calm vibe, not a loud gym rush. I’ve seen bigger gyms with fancier gadgets, but I still come here for the people. You can tell everyone cares, from managers to the late-night crew. That makes every visit feel easy here. If you’re tired of smell and noise elsewhere, Mountain Edge makes you feel welcome from first step to last every time.
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Diego Morales
Oct 15, 2025
simply the best
Totally the top in the field.
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Drew Harris
Oct 15, 2025
terrible options
They only offer monthly payments taken straight from your checking, none other. I asked management if paying for a year in advance was possible to skip sharing my account details with a credit card for safer use because of all the horror stories about giving checking info to this group. A company... They only offer monthly payments taken straight from your checking, none other. I asked management if paying for a year in advance was possible to skip sharing my account details with a credit card for safer use because of all the horror stories about giving checking info to this group. A company this limited is silly, they're stuck in the past, moving slow in the jet age... People hate the slow setup today, truly. adapt or go extinct...
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Camila Ortega
Oct 11, 2025
This gym is absolutely terrible
This gym was a total mess. About half a year ago, while I was expecting, I asked to cancel my membership. The person at the desk said it was done and I didn't need to do more. Yet they kept billing me anyway! When I returned later to try joining again, I learned I supposedly owed over $300, even ... This gym was a total mess. About half a year ago, while I was expecting, I asked to cancel my membership. The person at the desk said it was done and I didn't need to do more. Yet they kept billing me anyway! When I returned later to try joining again, I learned I supposedly owed over $300, even though I had canceled. I could not believe it. The staff clearly had no clue what they were doing. To make things worse, a worker told me I'd owe half the sum and I couldn't work out — but she only said that after canceling. If she'd told me earlier, I might have kept the plan active instead of canceling. Bottom line, they never really canceled my account, and now I pay for it. Terrible service and poor communication, I wouldn't recommend this gym to anyone. I would not waste more time. If you think of joining, go elsewhere instead.
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Camila Rivera
Oct 11, 2025
This gym is absolutely terrible
This gym turned out awful for me. Earlier I was pregnant and asked them to cancel my membership. The front desk guy said it was canceled and I didn’t need to do more. But they kept charging me anyway! When I returned to rejoin later, I learned I supposedly owed over three hundred dollars, even th... This gym turned out awful for me. Earlier I was pregnant and asked them to cancel my membership. The front desk guy said it was canceled and I didn’t need to do more. But they kept charging me anyway! When I returned to rejoin later, I learned I supposedly owed over three hundred dollars, even though I had canceled. I could not believe it. The staff clearly had no idea what they were doing. To make things worse, the clerk told me I'd have to pay half the amount and could not work out. She could have warned me before, and I would have kept my membership active instead. They never truly canceled my account, and now I'm stuck paying. The service was awful and the communication was poor. I wouldn't tell anyone to join. No one apologized, and they kept saying a credit might come later. I finally left frustrated, disappointed, and out money I could hardly spare today.
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Layla K.
Oct 05, 2025
Its a scam they said charge you only…
Totally a scam, they claim just $24 per month but after 45 days they bill $49 yearly, and if you quit within 10 days they won't refund your cash. So it ends up $28 each month, not $24. Watch out, it’s a scam and I would not suggest it today.
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Ayla Karim
Sep 27, 2025
Zero Stars For This Gym
If I could score zero stars, I would. From start to finish, my time with Planet Fitness has been full of lies and frustration. The people there lied about what the membership covered, and when I asked for help, they sent me in circles. The app barely works, and that made it hard to track workouts... If I could score zero stars, I would. From start to finish, my time with Planet Fitness has been full of lies and frustration. The people there lied about what the membership covered, and when I asked for help, they sent me in circles. The app barely works, and that made it hard to track workouts or manage my account online. The real nightmare began when I tried to end my membership. What should have been a simple task turned into a mission with endless excuses, hidden steps, delays. Then they billed me again after I had already asked to stop the plan. It feels like a scam meant to take money from people instead of giving real service today. Skip the hassle and try another gym that respects members and runs it honestly if you can.
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Neha Kapoor
Sep 24, 2025
My Member ID 9532301431 (Club #95323)
My member ID 9532301431 (Club #95323). I got pulled into a repeating Personal Training contract by mistake. I only agreed to one month (eight sessions, $148), but I was billed $296 for a second month without my okay. When I told the club manager, he said nothing could be done since I signed the p... My member ID 9532301431 (Club #95323). I got pulled into a repeating Personal Training contract by mistake. I only agreed to one month (eight sessions, $148), but I was billed $296 for a second month without my okay. When I told the club manager, he said nothing could be done since I signed the paper. I need help. Please refund the second month charge of $296, stop future charges, and confirm PT cancellation. If the start had been zero, I'd accept that.
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Asha Kapoor
Sep 24, 2025
My Member ID 9532301431 (Club #95323)
I was charged for a recurring PT plan I never asked for. My Member ID 9532301431 (Club #95323). I only agreed to 1 month (8 sessions, $148), but $296 was billed for a second month without consent. When I told the club manager, he said nothing could be done because I signed the paper. I need help ... I was charged for a recurring PT plan I never asked for. My Member ID 9532301431 (Club #95323). I only agreed to 1 month (8 sessions, $148), but $296 was billed for a second month without consent. When I told the club manager, he said nothing could be done because I signed the paper. I need help now. Please refund the $296 second month, stop future charges, and confirm PT cancellation. If there had been no start, I would rate this differently.
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Meera Kapoor
Sep 24, 2025
My Member ID 9532301431 (Club #95323)
Back at the club, I got stuck with a repeating Personal Training deal I never asked for. My member number is 9532301431(Club #95323). I only agreed to one month—eight sessions for $148—but they billed me $296 for a second month without asking. When I spoke to the club manager, he said nothing cou... Back at the club, I got stuck with a repeating Personal Training deal I never asked for. My member number is 9532301431(Club #95323). I only agreed to one month—eight sessions for $148—but they billed me $296 for a second month without asking. When I spoke to the club manager, he said nothing could be done since the paper was already signed. I need a refund of $296, stop charges, and confirm PT cancellation. If there had been zero start, I'd take that.
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Priya Kapoor
Sep 24, 2025
My Member ID 9532301431 (Club #95323)
My Member ID 9532301431 (Club #95323). I was tricked into a repeating Personal Training plan. I only signed up for 1 month (8 sessions, $148), yet they billed $296 for a second month without my okay. When I told club boss, he said nothing could be done since I already signed papers. I need real h... My Member ID 9532301431 (Club #95323). I was tricked into a repeating Personal Training plan. I only signed up for 1 month (8 sessions, $148), yet they billed $296 for a second month without my okay. When I told club boss, he said nothing could be done since I already signed papers. I need real help. Please issue a refund for the second month, stop future charges, and confirm PT is canceled. If there had been no start, I would accept that.
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Mira Singh
Sep 24, 2025
My Member ID 9532301431 (Club #95323)
My Member ID 9532301431 (Club #95323). I was tricked into a monthly PT deal. I only signed up for one month (8 sessions, $148), yet $296 appeared for a second month without my okay. When I told the club boss, he said nothing could be done since the paper was signed. I need help. Please return the... My Member ID 9532301431 (Club #95323). I was tricked into a monthly PT deal. I only signed up for one month (8 sessions, $148), yet $296 appeared for a second month without my okay. When I told the club boss, he said nothing could be done since the paper was signed. I need help. Please return the $296 for the second month, stop any future charges, and confirm PT cancellation today. If there had been no start, I would rate it zero.
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Alex M
Sep 23, 2025
Disappointing experience based off personal judgement!!!
Renton Washington What a rough day I had today. Still, when someone judges you unfairly for who you are, you just smile. Today, I walked into the Planet Fitness in Renton, WA. At the desk, the staff scanned my code and said I couldn’t use the service any longer unless I updated my card info, whic... Renton Washington What a rough day I had today. Still, when someone judges you unfairly for who you are, you just smile. Today, I walked into the Planet Fitness in Renton, WA. At the desk, the staff scanned my code and said I couldn’t use the service any longer unless I updated my card info, which is due to expire this month. I hadn’t noticed this before and didn’t know I needed a card on file since the gym takes the monthly fee right from my bank. She said the card is only there as a backup payment method. But when I checked the app, I saw I already paid for this month, and my due date isn’t until October 17—almost a month away. A nicer way would have been to say, please update your card before your next due date. Instead, she cut off my access, which felt off. It seemed like she forgot her job is to help customers, not judge people. I tried to stay calm and asked for a quick check, but I got the cold response instead. I’ve kept this Black Card for months even when I skip days, still paying a fixed amount every month. Seems unfair and not fair to members. She doesn’t even know me! This was already the second time she treated me differently. Since May, I haven’t been able to go to the gym much because of a busy schedule. Still, I never want to cancel my membership. Each month I pay $27.58 for my Black Card, no matter how often I show up. So my question stays this: why keep credit card info if they bill me directly through my bank? If someone misses a payment, then yes, they should lose service. Isn’t that how it should work?
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Alex Rivera
Sep 23, 2025
Disappointing experience based off personal judgement!!!
Last trip to Renton left me feeling let down. Still, I believe you should stay kind, even when you’re judged for who you are. I stopped by the Planet Fitness in Renton, Washington today. At the desk, the clerk scanned my code and told me I could not use the gym unless I updated my credit card det... Last trip to Renton left me feeling let down. Still, I believe you should stay kind, even when you’re judged for who you are. I stopped by the Planet Fitness in Renton, Washington today. At the desk, the clerk scanned my code and told me I could not use the gym unless I updated my credit card details, which were due to expire this month. I hadn’t noticed this before and didn’t know they kept a card on file since the monthly fee is taken straight from my bank account. She said the card is just a backup payment method. But when I checked my app, I’d already paid for this month, and my next charge isn’t until October 17—almost a month away. A nicer way would have been to say: Please update your card before your next bill. Instead, she blocked my access right away, which felt wrong. It seemed she forgot her job is to help all customers, not pass judgment on people she doesn’t know. This was the second time I felt singled out by her. Since May, in the last five months, I’ve barely had time to go to the gym more than ten times because of my tight schedule. Still, I never wanted to cancel my plan. Every month I send $27.58 for the Black Card, no matter how many times I visit. Here’s what I’m asking the gym to explain: why keep a credit card on file if payments can come straight from a bank account? If someone misses a payment, sure, they shouldn’t get the service. Isn’t that the idea? Honestly, I just want fair treatment and a clear rule that fits the way payments work for real members who try to keep up without stress. Not every month is easy either.
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Alex B.
Sep 23, 2025
Disappointing experience based off personal judgement!!!
Renton Washington What a letdown I faced today! Still, when someone judges you unfairly, you just smile. This morning I stopped by Planet Fitness in Renton, WA. At the desk, a worker scanned my code and said I couldn’t use the gym until I updated my card, which is due to expire soon. I hadn’t not... Renton Washington What a letdown I faced today! Still, when someone judges you unfairly, you just smile. This morning I stopped by Planet Fitness in Renton, WA. At the desk, a worker scanned my code and said I couldn’t use the gym until I updated my card, which is due to expire soon. I hadn’t noticed this and didn't know a card was needed on file since charges come straight from my bank. She said the card is a backup payment method. But when I checked the app, I found I already paid for this month, and my next bill isn’t due till October 17—almost a month away. A kinder approach would have been to say: “Please update your credit card before your next due date.” Instead, she cut me off access, and that didn’t feel right. It looked like she forgot she works for the gym and should treat all customers the same—not judge people. This wasn’t the first time she acted differently toward me. Since May, five months, I haven’t been able to go much because of a full schedule. Yet I never want to cancel my Black Card—I still pay $27.58 every month. Why ask for card details if they’re already taken from my bank? If someone doesn’t pay, they should lose service—that’s how it should work. I am sharing this to warn others who may run into the same issue. A heads up about these fees and rules would have helped me plan better. I still want to use the gym, but I hope they handle things fairer. If they can remind people kindly next time, this won’t feel like a fight. For now, I’ll keep paying and see if changes come. If not, I will think twice before renewing my plan again until they fix this.
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Daniel Reed
Aug 27, 2025
Athena is a rude manager
Been a black card member for 10 years at Sahara ave. club in Las Vegas. Staff is rude a lot, and the manager Athena lets that slide. Most of the other employees are okay. Before Athena took over, no problems there.
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Daniel Kim
Aug 27, 2025
Athena is a rude manager
Been a Black card member for 10 years at Sahara Ave. Club in Las Vegas. One employee was rude, and the manager Athena lets that slide. Most other workers are truly okay, Haven't had problems before Athena began managing the club.
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Michael Carter
Aug 27, 2025
Athena is a rude manager
Longtime black card member at Sahara Ave. Club in Las Vegas. A staff member was really rude, and boss Athena lets that attitude slide. Most other workers are decent. I didn’t have issues until Athena took charge of the place recently.
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Diego Alejandro Morales
Aug 25, 2025
It is a very unsafe gym so much so that they steal from the dressing rooms.
While visiting, I came to work out at Planet Fitness and found the place unsafe, because yesterday, Sunday, August 24, I left my backpack in the lockers, with some cash inside, and it got stolen. I notified the staff, but they showed no concern and the loss was 2,800 dollars. I told them again, a... While visiting, I came to work out at Planet Fitness and found the place unsafe, because yesterday, Sunday, August 24, I left my backpack in the lockers, with some cash inside, and it got stolen. I notified the staff, but they showed no concern and the loss was 2,800 dollars. I told them again, and they still didn't care and said they couldn't do anything. I asked to check the cameras near the dressing room entrance, and they replied they could not view them. A very bad experience with the staff. This happened at Planet Fitness in Fall Church and Seven Corner. I expected help, not excuses, and I left feeling unsafe and ignored.
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Diego Alejandro Morales
Aug 25, 2025
It is a very unsafe gym so much so that they steal from the dressing rooms.
I was a tourist who came to train at Planet Fitness and it feels unsafe. Yesterday, Sunday, August 24, I left my backpack in the lockers and there was cash inside that got stolen. I told the staff and they showed no concern, saying the amount was 2,800 dollars and there was nothing they could do.... I was a tourist who came to train at Planet Fitness and it feels unsafe. Yesterday, Sunday, August 24, I left my backpack in the lockers and there was cash inside that got stolen. I told the staff and they showed no concern, saying the amount was 2,800 dollars and there was nothing they could do. I repeated my report and they still did not care. I asked for the cameras by the locker entrance and they said they could not view them. A really bad experience with the management. This happened at Planet Fitness in Fall Church and Seven Corner. I left frustrated and worried about my things during my short stay there.
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Diego Alejandro Morales
Aug 25, 2025
It is a very unsafe gym so much so that they steal from the dressing rooms.
I'm just visiting and came to train at Planet Fitness, and it feels unsafe there. Yesterday, Sunday, August 24, I left my bag in the lockers and some cash was taken. I told the front desk but they did not seem bothered, and the amount was 2,800 dollars. I explained again and they said they could ... I'm just visiting and came to train at Planet Fitness, and it feels unsafe there. Yesterday, Sunday, August 24, I left my bag in the lockers and some cash was taken. I told the front desk but they did not seem bothered, and the amount was 2,800 dollars. I explained again and they said they could not help. I asked to see the security cameras at the locker room entrance, and they said they could not look at them. Very bad experience with the staff. This happened at Planet Fitness in Fall Church near Seven Corners. Now I go away unhappy, and I doubt they will fix this or guard belongings better next time.
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