Paymentsense
UK card payments for businesses
How customers rated this site
4.4
(Based on 20 reviews)
5
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About Paymentsense
Paymentsense provides fast, secure card payment processing for small businesses across the UK. They offer card terminals, online payments, and robust support, aiming to simplify checkout and reduce costs.
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Paymentsense Reviews
Grace
Oct 23, 2025
Darren Spence thank you!
After dealing with many issues with our card machines and help from other Paymentsense team members to no avail, today I met an Angel named Darren Spence! His patience and help was unmatched to other folks I have spoken with before, clear instruction, context for possible future issues, and his o... After dealing with many issues with our card machines and help from other Paymentsense team members to no avail, today I met an Angel named Darren Spence! His patience and help was unmatched to other folks I have spoken with before, clear instruction, context for possible future issues, and his overall attitude was just second to none. Thank you Darren for all your help today. You showed real care today!
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Liam
Sep 03, 2025
The greatest card machine Angels a company could ask for
Today the agent was really kind and careful, and Emily stood out brightly. As you may guess, we run into tech troubles now and then, not all days go smooth, but when it falters the paymentsense crew are always there to help me, they've got your back every time. They run a quick call line, so gett... Today the agent was really kind and careful, and Emily stood out brightly. As you may guess, we run into tech troubles now and then, not all days go smooth, but when it falters the paymentsense crew are always there to help me, they've got your back every time. They run a quick call line, so getting a real person is easy these days. You'll hear a warm, friendly voice that feels like help you can trust; in my books the team know their stuff, and every agent I've chatted with before has been sharp about the topic I needed. They answer fast, stay calm, and explain what matters in terms for me. There is almost never any wait, and if the machine ages, they replace it quickly with no fuss either. If Emily isn't picked as employee of the month or year, I would be bummed; she deserves five stars for every time she saved my day tonight.
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Liam Carter
Sep 03, 2025
Claire shaw was so helpful thanks for…
Claire shaw was really helpful, thanks for everything you did, great for the team today.
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Emma
Aug 29, 2025
The customer service was very…helpful
The team knew a lot, stayed calm, and fixed the problem well
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Mira
Aug 12, 2025
Darren really helped me ever so…
With Darren, I got help without paus, he seemed friendly and truly helpful. Fast and efficient today, for me.
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Grace Morgan
Aug 12, 2025
Extremely helpful service
Very helpful service. Claire is Paymentsense's real credit.
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Tom
Aug 11, 2025
Service beyond EXCELLENCE
During our Paymentsense support, Darren Spence proved to be well beyond excellent. He showed steady care and aimed to deliver real value, pushing service beyond what we expected. We felt much more confident in Paymentsense thanks to his calm patience and clear knowledge. He not only answered our ... During our Paymentsense support, Darren Spence proved to be well beyond excellent. He showed steady care and aimed to deliver real value, pushing service beyond what we expected. We felt much more confident in Paymentsense thanks to his calm patience and clear knowledge. He not only answered our question quickly, but also checked if we had any other problems that would let Paymentsense and its services shine even more. He took careful steps to set up our gear and enabled useful features we hadn’t known about, all in a patient, easy-to-understand way for someone who knows retail and little tech. He spoke plainly, without tech talk, which is exactly right for us. The result is faster, smoother card payments that help our business run better for customers. Well done — our trust in Paymentsense has grown a lot. His approach was patient and respectful, never rushing us, and he followed up after the call to confirm everything stayed smooth. This small help makes a big difference for our shop and our customers. Our trust in Paymentsense has grown greatly.
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Emma
Jul 09, 2025
While trying to renew a card reader I…
While I was renewing my card reader, I ended up with Darren Spence helping me. He was patient, thorough, and great at his job. Thanks, Darren. You removed the hassle of renewal. Much appreciated for making it easy for me.
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Megan
Jul 07, 2025
The customer service person was one of…
That customer service person stood out to me as one of the nicest I've met, couldn't fault him at all, and he was really helpful
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Alex
Jun 22, 2025
Paymentsense give incredible customer…
Paymentsense gives great customer care. The technical help is always kind and the team are sharp and thorough, fixing every issue. On Friday 20 June, Shauna offered truly great support.
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Sam
Jun 12, 2025
YOUR EMPLOYEES'S PATIENCE WITH MY…
YOUR TEAM'S PATIENCE TOWARD MY AGEING MIND!
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BizWatcher42
Jun 03, 2025
Closed our account after 5 years for…
We cut the account after five years for no clear reason, despite paying them thousands of pounds on time and never missing a payment. Small shops are pushing hard these days, and to do this with no warning costs us a lot, since we suddenly had no card processing. Paymentsense blame the bank they ... We cut the account after five years for no clear reason, despite paying them thousands of pounds on time and never missing a payment. Small shops are pushing hard these days, and to do this with no warning costs us a lot, since we suddenly had no card processing. Paymentsense blame the bank they used, CLOVER. We have been seven days without a card machine, which has lost us customers; luckily our new EPOS system and reader arrive tomorrow. FINALLY, to top it off, CLOVER still have not paid the balance they owe, a petty crime in my view, and they get away with it, and I am sure what they did to small firms is not right. Stay away..... UPDATE 6/6/25 - ONE WEEK LATER, STILL NO MONEY PAID WHAT WE ARE OWED, and they were supposed to pick up the old card terminal on Monday the 2nd, then Thursday the 5th, but no one showed. And to make it worse, they took a direct debit today, Very fed up.
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Sophie Blake
Jun 02, 2025
My account was cancelled overnight
Overnight my account was shut down with no warning at all. It happened because of a clash between clover and paymentsense, and poor handling plus no clear updates left me without access. They blame each other, no one says sorry or tries to fix it. Starting tomorrow my business cannot take card pa... Overnight my account was shut down with no warning at all. It happened because of a clash between clover and paymentsense, and poor handling plus no clear updates left me without access. They blame each other, no one says sorry or tries to fix it. Starting tomorrow my business cannot take card payments, which is a total mess. I feel abandoned and let down by paymentsense, and I regret ever using their services. This feels unfair, and I am worried about cash flow and customers now.
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Sophie
May 19, 2025
Trinity Stark did an excellent job…
Friendly staff member helped me connect our new terminal, stayed patient and kind throughout the setup today
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Dimitris Pappas
May 16, 2025
Exceptional Service
i don't usually post reviews, but my experience with Mr Darren Spence pushed me to share. from first contact to job finished, every moment was smooth and professional. Mr Spence was very knowledgeable, calmly answering every question. solid work and top quality i'm glad i found him.
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calmbuyer42
Apr 30, 2025
Great service
Calm and patient. Simple directions.
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SEASIDEFAN42
Apr 25, 2025
Provided very patient and knowledgeable…
They were very patient and knew their stuff, helping me fix problems with adding card readers to my EPOS system smoothly.
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Daniel Reed
Apr 23, 2025
Excellent Customer Service.
Clear guidance and lots of patience while I messed it up stood out. That Paymentsense rep (Darren Spence) came across as steady and able, handling every detail with care and offering solid guidance whenever I asked, and I felt reassured.
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Alex
Apr 12, 2025
Great service
Nice service
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Ana Costa
Apr 11, 2025
PaymentSense doing updates at busiest trading times
During a lunch rush, PaymentSense started updates on my three terminals. We run a small but busy takeaway, and just minutes ago all three card machines quit. I rang for help and got told by customer support that it isn’t their fault, it’s Ingenico, the device maker. I used Ingenico before with Ba... During a lunch rush, PaymentSense started updates on my three terminals. We run a small but busy takeaway, and just minutes ago all three card machines quit. I rang for help and got told by customer support that it isn’t their fault, it’s Ingenico, the device maker. I used Ingenico before with Barclays Merchant Services and never had this issue. Then I was told it could be a power cut, but I explained I have CCTV, a PC, etc., and everything was running fine, so that wasn’t it, nor was my internet down. They said maybe a power surge... and they could only see one machine that had updated, not the other three, even though I said several times that all three failed at the same moment as updates and data loading. They kept saying they only see one. OMG! can PaymentSense give a bit more training for staff to actually listen to what the real complaint is? And if you don't 'see' that it happened on three machines, I'm telling you it did, don't ignore it and stick to 'I can see one machine only...' incredibly frustrating. Customers waited, orders piled up, and I had to explain the issue again and again while people grew hotter and hungrier. It felt like they ignored me.
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