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How customers rated this site

4.4

(Based on 20 reviews)

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About Paddle

Paddle sells software and digital products from thousands of software companies. If you do not recognize a charge and would like a receipt, or suspect that a charge is fraudulent we can help identify, investigate and quickly resolve the issue at https://paddle.net/

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Paddle Reviews

Alex Carter
Alex Carter
Oct 23, 2025
Quick reply

Quick reply, clear help to solve.

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Ava Rhodes
Ava Rhodes
Oct 23, 2025
I actually didn’t need the service it…

Probably not needed this service; it wasn’t my thing, but it works like chatgpt for images. Still, the customer service is top notch, though! I guess, though.

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Luis Mercado
Luis Mercado
Oct 23, 2025
Mistake in subscription

I thought I signed up for a 7-day free trial, but I messed up and got billed for a full year instead. I contacted customer support, and they issued a refund immediately after I chatted with the bot, which felt quick and easy.

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Caleb
Caleb
Oct 23, 2025
I requested a refund for a purchase…

I asked Paddle for my money back on a product I wasn't happy with. The auto system did it all and it finished in under 2 minutes quickly.

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Emma Byrne
Emma Byrne
Oct 23, 2025
Great Bot service

Nice Bot service

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Michael Davis
Michael Davis
Oct 22, 2025
Nice and simple

Plain and easy. Found the fees I needed, stopped the subscription in a few seconds, and got the refund in a few more seconds, thanks to Paddle Chat Bot (sorry I forgot your name, homie, all good)

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PRIME
PRIME
Oct 22, 2025
Clear information and helpfull team

I bought a product — the info was clear, and messages went smooth

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PixelNinja7
PixelNinja7
Oct 22, 2025
I asked for a refund for a product…

I requested a refund for a mistaken purchase, and it was approved right away, no questions asked.

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Alex Rivera
Alex Rivera
Oct 22, 2025
We tried to use Paddle for out platform…

We gave Paddle a chance for our selling site. It took them 2-3 days to answer emails, and we set up a call, but they did not show up at all.

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Liam Carter
Liam Carter
Oct 22, 2025
Great Customer Service From Paddle.net

I typed the wrong watchfaceID, and Paddle.net's chat tool made asking for a refund really simple. I'm really into the adjustable watchface for my Garmin Instinct 3 so far

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Liam Carter
Liam Carter
Oct 21, 2025
Incorrect account blocking
I teamed with Paddle for a bit over one month as a seller. I had zero chargebacks and still got one payment from them during that time. Today, my developers tried to fix the payment form and checked the options in the js SDK. They did not break any rules and did NOT run any tests. The auto rules ... I teamed with Paddle for a bit over one month as a seller. I had zero chargebacks and still got one payment from them during that time. Today, my developers tried to fix the payment form and checked the options in the js SDK. They did not break any rules and did NOT run any tests. The auto rules kicked in, and we were cut off on Paddle for higher risk. We did not break rules, there were 0 chargebacks. The block was a mistake! If any support people are here, please reach out. I want it fixed.

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Lily Thompson
Lily Thompson
Oct 21, 2025
Very easy to use the chat

Chat was easy to use. I did not buy a premium service and Paddle could successfully file the refund.

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David
David
Oct 20, 2025
IT was quick and easy to cancel my…

It was quick to cancel my renewal, very easy.

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Lucas Fernandes
Lucas Fernandes
Oct 20, 2025
Good experience

Nice experience overall. Wrong item bought, refund quick, trustworthy.

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RuggedRider99
RuggedRider99
Oct 20, 2025
paddle collects money
paddle grabs my money and they canceled my Incogni subscription without any heads up because I hadn't set auto renew. They never sent even one email or notice before canceling. Incogni is a data monitoring service to keep your information off the internet and I really like it all the time, but I ... paddle grabs my money and they canceled my Incogni subscription without any heads up because I hadn't set auto renew. They never sent even one email or notice before canceling. Incogni is a data monitoring service to keep your information off the internet and I really like it all the time, but I absolutely detest paddle. They do business under paddle,com and paddle.net. They suck big time!!!

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quietgeek42
quietgeek42
Oct 19, 2025
During the process of paying for…

While paying for GeoGuessr, I chose the wrong plan and charged myself. I filed a refund, and they handled it very smoothly. Thanks for the help! Really happy with it.

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Kiril Petrov
Kiril Petrov
Oct 18, 2025
efficient and helpful

quick and helpful

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Lena Brooks
Lena Brooks
Oct 18, 2025
Super easy and user friendly!

I clicked buy by mistake and I was honestly nervous because other providers have rejected refunds for mistakes like this before now. Refund and cancellation were easy and I found it really friendly. Thanks so much!

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Mila Dobrev
Mila Dobrev
Oct 18, 2025
Amazing customer service

Very helpful service

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Romain Dupont
Romain Dupont
Oct 18, 2025
Perfect. Great customer service.

Spot on! This developer creates apps that stay handy and useful, and the chat bot from support makes everything quick and smooth! Paddle is great, I really enjoy it 👌🏼

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