Paack
Delivery solution for ecommerce optimization
How customers rated this site
2.1
(Based on 20 reviews)
5
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About Paack
Pioneering delivery solution for eCommerce, enabling customer controlled time-slots and sustainable vehicle distribution.
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Paack Reviews
Lina Yapo
Oct 22, 2025
The worst ever
That was the worst ever. They were supposed to deliver Zara items twice, and the delivery failed both times. The guys either threw the bags or left them somewhere random, and they wrote « package delivred », what a mess. 0 star, for real.
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Amina
Oct 21, 2025
It was fast and efficient
Delivery was quick and efficient, yet more options should be available to pick a suitable one! A real person to chat with would help, since this parcel is for a wedding, and I couldn't move the dates of the shipment... so I needed it marked urgent delivery, hoping someone real could assist, becau... Delivery was quick and efficient, yet more options should be available to pick a suitable one! A real person to chat with would help, since this parcel is for a wedding, and I couldn't move the dates of the shipment... so I needed it marked urgent delivery, hoping someone real could assist, because that matters, but otherwise it’s all good for this order anyway.
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Diego
Oct 20, 2025
Worst Delivery Company Ever
this was the worst day i had with a delivery service ever in my life. 3 times they said they came to drop off, but someone was in the house, which is not true at all, they didnt even try to call the number i gave after the first time to deliver if there was a problem. their help line never answer... this was the worst day i had with a delivery service ever in my life. 3 times they said they came to drop off, but someone was in the house, which is not true at all, they didnt even try to call the number i gave after the first time to deliver if there was a problem. their help line never answers, and they just push you to a bot chat that never works, the worst company around. it ruined my day and left me frustrated.
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Ana Castillo
Oct 20, 2025
If there’s a -1 star I would love to…
If I could give this courier a -1 star, I would. They moved the delivery time without any notice or messages. Also, I want SHEIN to drop PAACK as a delivery option. I’ve seen lots of bad reviews about this company. Some folks waited a month to get their package after the reschedule. I’d rather wa... If I could give this courier a -1 star, I would. They moved the delivery time without any notice or messages. Also, I want SHEIN to drop PAACK as a delivery option. I’ve seen lots of bad reviews about this company. Some folks waited a month to get their package after the reschedule. I’d rather wait a month or never see the order at all. That kind of delay makes me doubt ordering again.
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Emma Carter
Oct 19, 2025
Did not follow delivery instructions…
They ignored my delivery notes and then tried to stall me with, 'we'll have the courier drop it off today,' and of course they didn't. Support is really not there.
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Daniel
Oct 19, 2025
Quick and easy to change address
Fast and simple address change now
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Mira R.
Oct 18, 2025
The most terrible delivery company
Terrible delivery service, by far the worst! On delivery day, they said they couldn't find me. I stayed home all day, yet they never called my number. If you want to not ruin your day, stay away from using them. It completely ruined my mood and plans that day anyway.
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Ella Brooks
Oct 18, 2025
Awful Company, 0 Stars
Couldn’t rate this place at all, zero stars, I would… this firm is totally useless, if I knew this firm handles the deliveries I wouldn’t have bought the stuff …. Awful company I wish I knew earlier anyway.
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helpseeker24
Oct 18, 2025
I got answer for my question regarding…
Got an answer to my delivery question; they were genuine, and they answered me quickly, as promised.
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Lena Maddox
Oct 17, 2025
Today they just didn’t show up
Today they didn’t show up, I guess. At least they didn’t lie about not delivering? I’ll give 1 star for that, sadly this time.
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Julien Dupont
Oct 16, 2025
Great response
Nice reply, smooth way
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Nina Ortega
Oct 16, 2025
It was very easy
Using the chat was simple and speedy. The questions were clear, and I hope my request to change the delivery date will be resolved smoothly by them today.
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Emma Brooks
Oct 16, 2025
Beware!
I ordered two pricey items from Amazon, total came to €1399 and it was dropped at an unknown location. Tracking number is T10BmFzJN_1. Usually they bring every order right to my door, no problems. Probably my boxes were opened, checked, and since they're expensive, someone could have stolen them,... I ordered two pricey items from Amazon, total came to €1399 and it was dropped at an unknown location. Tracking number is T10BmFzJN_1. Usually they bring every order right to my door, no problems. Probably my boxes were opened, checked, and since they're expensive, someone could have stolen them, too.
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Caleb Turner
Oct 16, 2025
Everything went wrong
Things went wrong from start. I waited all day for the first two attempts and nothing arrived. To make it worse I got an email saying someone rang the bell but no one was home. On the third try they again didn’t show up, and I received another email saying they couldn’t locate the house! Early on... Things went wrong from start. I waited all day for the first two attempts and nothing arrived. To make it worse I got an email saying someone rang the bell but no one was home. On the third try they again didn’t show up, and I received another email saying they couldn’t locate the house! Early on I shared my number with the courier and asked them to call if there were problems. They never rang back. This was an Amazon delivery. I think the first two misses were fake, just to tick Amazon’s speed checks for on-time delivery. The final miss, when they couldn’t find the house, is hard to explain since I live in a tiny village with few streets! At this point I doubt they care, and I will think twice before using them again. Customer service never helped either.
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Miguel Costa
Oct 14, 2025
Easy to solve the problem
Issue was easy to solve
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Liam
Oct 13, 2025
They say I have an incorrect address
They claim my address is wrong, yet I ship to it all the time and other orders go smooth. This has happened twice now. Customer help is non existent. It takes a week to reschedule a delivery.
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Marco Rossi
Oct 13, 2025
Horrible company
Awful company, scant info on deals, no email, no number, no real support. Avoid them altogether.
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Adam Carter
Oct 11, 2025
Zero customer support
No help from support, and no one I could reach. My package went missing, the address was wrong, and the driver looked lost. Chat won't work on some browsers, and on others it just shows a bad AI that sends you to a broken address change page. No working contact address, unforgivable. Please avoid... No help from support, and no one I could reach. My package went missing, the address was wrong, and the driver looked lost. Chat won't work on some browsers, and on others it just shows a bad AI that sends you to a broken address change page. No working contact address, unforgivable. Please avoid using this.
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Mason Reed
Oct 10, 2025
Embarrassing example of a delivery company.
First attempt at delivery failed. Then I got an email saying they would try again the next business day. I moved it to a pickup point near my home because Paack won't call you if you're not at home. The second delivery attempt came seven days later, and it failed again because that pickup place i... First attempt at delivery failed. Then I got an email saying they would try again the next business day. I moved it to a pickup point near my home because Paack won't call you if you're not at home. The second delivery attempt came seven days later, and it failed again because that pickup place is now closed. I tried to check my order on Paack's site, but for three days I only saw the message 'Unexpected Server Error'. That left me with no way to make changes except talking to chat bots. I spoke to the chat bot to switch my delivery to a different pickup point because the first one was shut. They told me the pickup point could not be changed and they would keep trying to deliver, even to a business that might not exist anymore. That seems obvious: I might never get my package. I kept explaining to the bots that I needed a real human help and a live person to fix this. But Paack did not give me any way to reach a human, so I could only contact the original seller and hope they can sort it. Honestly, it is embarrassing for any delivery service to be this slow in our connected world. You want nothing to do with my package, and I want it to arrive, so heres a thought.. Call me. If I am not at home, I can ask a neighbour or a friend nearby to meet the courier. I gave them my number with the order, so why not call? Now I’ve reached out to the seller again hoping they can fix this. It's a letdown to see a company this late in a world that stays so connected. You say you don't want my package anymore, and I still want it to arrive. So here is a simple idea: call me, then arrange delivery when I can be home. I already gave the seller my contact number, so what is the point? Please rewrite this review in a new way while keeping the same voice, tone, and result.
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Nils Sunde
Oct 10, 2025
My delivery was first 1 week late and…
Note: after posting this, the parcel started moving again and was meant to arrive yesterday, yet now I’m stuck with the same note. Talk about flashy promises but no delivery. My parcel was late by a full week at first, then they tried to drop it off at 8:30 pm on a Friday. Now it sits on hold fo... Note: after posting this, the parcel started moving again and was meant to arrive yesterday, yet now I’m stuck with the same note. Talk about flashy promises but no delivery. My parcel was late by a full week at first, then they tried to drop it off at 8:30 pm on a Friday. Now it sits on hold for another week with no word on when it will go out. And yes, the support line is just a BOT giving canned replies with no real help. QW8z9K WHEN WILL YOU DELIVER?? today please, really.
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