Nuvei
Global fintech payments platform provider
How customers rated this site
4.3
(Based on 20 reviews)
5
4
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About Nuvei
Nuvei is the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in over 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.
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Nuvei Reviews
Caleb Reed
Oct 17, 2025
Great service
Really helpful, they walked us through everything. Polite and patient with our lack of know-how about how systems run.
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Amit Sharma
Oct 15, 2025
The guy on the phone was very …
The rep on the call knew a lot.
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BrightBridge, LLC
Oct 15, 2025
Nuvei communicates and processes…
Nuvei speaks clearly and handles everything smoothly. Theyre a joy to work with, really too.
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Kai Brooks
Oct 07, 2025
This company would have to be the worst…
Dealing with this firm has been a nightmare. We're a new startup and they've kept our operating funds for nearly a week. Constant calls, yet not one person can tell us when the money will land, though it was said to be a same-day payout. More and more excuses, first it was backend problems, which... Dealing with this firm has been a nightmare. We're a new startup and they've kept our operating funds for nearly a week. Constant calls, yet not one person can tell us when the money will land, though it was said to be a same-day payout. More and more excuses, first it was backend problems, which they claimed were fixed days ago and shown on their site. Then they said older customers already got theirs, not new ones, and weekends have no supervisor. Next, on Monday, they blamed a public holiday in the head office state, which is past now and still no funds. You get shuffled between supervisors with no real answer or power to fix anything. This is how you crush a startup’s week one. I wouldn't suggest this company at all; it's a mess from the tech side to outreach, and trusting them with your money would be risky. If you value time, choose someone else. Their promises fade fast and the process never starts on time, leaving your plans to stall and fail for your business.
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Daniel Brooks
Oct 04, 2025
Avoid Nuvei at all costs, if possible.
Not a fan of this platform or the honesty of the teams running it. To keep it short, we were pushed to only use Nuvei with the site set up by a distributor. No help came for fraud checks or alerts, and they never told us about any chargeback spikes. They cut our access off without a timeline, the... Not a fan of this platform or the honesty of the teams running it. To keep it short, we were pushed to only use Nuvei with the site set up by a distributor. No help came for fraud checks or alerts, and they never told us about any chargeback spikes. They cut our access off without a timeline, then turned the account off altogether before we could respond. They wouldn't even help with refunds for customers who ordered and needed money back after our gateway was cut. The odd part is those same customers were told to file more chargebacks instead. We're a small e-commerce team and none of us knows the nitty gritty of fraud work. That kind of job is a full time thing at many shops when order flow is high. Since our distributor picked a hosting service that isn’t a real payment processor (worth noting, if possible to avoid), we lack a full team with both know-how and tools to spot risky buyers. If you go with Nuvei, you’re not just on your own—there’s no outreach to explain the issue or help stop future problems. They treat you poorly and that makes your customers more hassled, which can make you look as bad as Nuvei. We did not get any education from them on handling chargebacks or fraud signals. That gap hurts small teams because you rely on trial and error instead of solid guidance. We were left dealing with issues one by one, while the system kept blocking legitimate orders. Refunds became a mess, and the lack of support dragged out problems we could have fixed. In short, choosing Nuvei through a distributor meant fewer tools, slower action, and a worse ride for our customers. We would not recommend this setup to others who run small shops. If you can, switch to a real processor or change partners before you lose time and trust. Better to skip Nuvei if you can now.
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RT
Sep 30, 2025
Great customer service
Nice service & low rates, fair fees
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Mia
Sep 30, 2025
You will not be disappointed
Chatting with Nave after trying another firm first, proved to be the easiest route. All my questions got answered fast, and getting signed up, approved, and ready happened quicker than waiting for one email about how to fill the other firm's forms, since they sent US paperwork and couldn't show h... Chatting with Nave after trying another firm first, proved to be the easiest route. All my questions got answered fast, and getting signed up, approved, and ready happened quicker than waiting for one email about how to fill the other firm's forms, since they sent US paperwork and couldn't show how to turn it into Canadian, even though they were in Canada. I would rate it 10/10 for being clear, easy and quick. The rep I dealt with was awesome and fast with all messages. That smooth experience made me glad I switched. Would definitely tell friends to try.
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Liam
Sep 25, 2025
Representative was professional and…
Representative was polite and capable
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Liam
Sep 12, 2025
great
nice support
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Mason
Sep 10, 2025
As a small business owner (CPA Firm)
From a small firm owner (CPA). I would never suggest this company to my clients or anyone I know. After countless hours wasted, reps bouncing me around, wrong contracts I had to resend for fixes, and fees charged for no service, the implementation guy couldn't get the software going, yet they bil... From a small firm owner (CPA). I would never suggest this company to my clients or anyone I know. After countless hours wasted, reps bouncing me around, wrong contracts I had to resend for fixes, and fees charged for no service, the implementation guy couldn't get the software going, yet they billed merchant fees?? We didn't even have a monthly service fee, what a mess. I finally gave up and will switch to a different option. The only reason I tried this company is because it was pitched as the Sage integration choice. Support kept saying different things, and every bill brought new hidden charges too. Please save yourself the hassle and look anywhere else!
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Caleb R.
Sep 10, 2025
Extremely easy
Really simple, even for a lone person like me handling it solo.
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shopper123
Sep 09, 2025
Great
Nice glad no issues definitely would recommend
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Marc
Sep 08, 2025
Great service
Nice service
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Omar
Sep 06, 2025
Excellent customer service
Fast reply and great customer care
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Mia R.
Aug 28, 2025
The customer service rep was very…
The support rep knew a lot & could help me with my issue today.
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David
Aug 27, 2025
understood problem, good attitude
figured issue great mood
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Ana
Aug 26, 2025
Excellent service.
Great service.
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Daniel Reed
Aug 23, 2025
They are quick to service any issues
Things got fixed quickly on every issue, for me. My deposit problem was explained clearly and solved sooner than they said beforehand.
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Omar
Aug 22, 2025
Very streamlined and user friendly
So simple and user friendly. Fast reply and made my life easier
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Omar K.
Aug 20, 2025
Great and knowledgeable customer…
Nice and smart help desk.
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