Natwestbank
UK bank and financial services
How customers rated this site
1.8
(Based on 20 reviews)
5
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About Natwestbank
NatWest is a UK-based banking and financial services provider offering personal, business, lending, payments, and digital banking solutions across branches and online.
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Natwestbank Reviews
RT
Oct 24, 2025
I have a Salisbury's CC and since…
Using a Salisbury credit card, I face mess since NatWest took over; I'm trying to settle my balance, and I've never been late, yet they make it almost hard to pay. I can't use phone apps, and online banking won't let me do a basic payment. Seems the bank does care for real.
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Daniel Moore
Oct 23, 2025
Poor communication from Natwest
When Sainsbury's bank moved their work to NatWest, I hoped it would be simple. But even though I got into NatWest's system that took over Sainsbury's card, I found no way to pay off my balance. I looked everywhere on the NatWest site for help, but there was nothing I could use. I called NatWest s... When Sainsbury's bank moved their work to NatWest, I hoped it would be simple. But even though I got into NatWest's system that took over Sainsbury's card, I found no way to pay off my balance. I looked everywhere on the NatWest site for help, but there was nothing I could use. I called NatWest support, and the person on the line could not tell me how to settle it. I saw two NatWest accounts on my iPad linked to HSBC, and I tried to pay through them, but they asked for more details I did not have. I then rang HSBC, where my main account sits, and they could not help either. They said to go to a NatWest branch on the high street and have them do the payment, but that place is too far and hard to reach. So there is nothing on NatWest's site or in any texts from NatWest to guide me. All I need is the exact account to pay into with a reference so I can clear the bill as it stands. You would think this would be easy, but NatWest has not planned this out. It feels like they moved the cards around and forgot the rules for paying them. I keep checking the app, email, and texts, but there is still no clear answer. If they had just published one simple account number and reference, this would be over now today.
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Daniel Reed
Oct 22, 2025
Disappointed
After years with NatWest, I thought things ran fine, until today. This morning I got a text from them with an activation code, and it warned that I should contact them urgently if I hadn't asked for it. I rushed to log in, but found no obvious way to reach anyone. Only a chatbot sits there, and i... After years with NatWest, I thought things ran fine, until today. This morning I got a text from them with an activation code, and it warned that I should contact them urgently if I hadn't asked for it. I rushed to log in, but found no obvious way to reach anyone. Only a chatbot sits there, and it's nearly useless. I recall a while back there was a phone number you could call and the issue would be sorted quickly, but that's not available now. It worries me a lot that I can't reach them in an emergency. Lately I've been flooded with offers to switch my account, some fairly tempting, but I've kept resisting. Now I fear I may have to give serious thought to changing my stance. After forty years of loyalty, I expect help when trouble hits, not this maze of delays and doubts.
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RT
Oct 21, 2025
This is a terrible bank
This bank is awful. They are rude, useless and conceited, utterly terrible.
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Alex Turner
Oct 19, 2025
Been hacked and scammer
Got hacked and scammed, rang the emergency lines, and they told me to fill out a bloody form, after thirty years with them. end of story 😑
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Evan Brooks
Oct 18, 2025
Abysmal customer service
Awful customer service
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Craig Bell
Oct 17, 2025
Super customer care
Since I use a Sainsbury's Credit Card, the switch went pretty smooth overall. I managed to set up the online banking app before the move, so once the data was transferred I could get in right away. The only snag came when paying the monthly bill. For some reason my Virgin Money account wouldn't l... Since I use a Sainsbury's Credit Card, the switch went pretty smooth overall. I managed to set up the online banking app before the move, so once the data was transferred I could get in right away. The only snag came when paying the monthly bill. For some reason my Virgin Money account wouldn't line up with NatWest. I stopped by the NatWest branch in Hull and Emma Clayton at the info desk gave me a lot of help. She was patient and friendly the whole time and fixed my problem. A big thanks to Emma; she has left me seriously thinking about shifting my current account to NatWest. Her calm approach made the visit easy, and I left confident in NatWest's help today.
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calmreader77
Oct 17, 2025
I was told I am not allowed to close my account in person.
Recently I was told, on a call, that closing any of my accounts will only be possible online ( which I can't, since I can't use the online service ) or by grabbing their mobile app, and no branch visit will work now. So you believe that, right? The Financial Ombudsmen say I can walk into a branch... Recently I was told, on a call, that closing any of my accounts will only be possible online ( which I can't, since I can't use the online service ) or by grabbing their mobile app, and no branch visit will work now. So you believe that, right? The Financial Ombudsmen say I can walk into a branch first thing Monday to take out my cash and shut the accounts, which is exactly what I plan to do. If Natwest think for a moment that they can push me into downloading their app just to close my accounts, they can forget it. They offer no real help, and when you finally reach someone you still get wrong info. The wait to talk to a person is crazy. My phone almost dies from talking on hold. Online access crashes again and again. My accounts are fine, there is no good reason to block my request to close them. This used to be a decent bank, now it is just rubbish. Trying to close them has worn me out, since every step seems blocked and the answers keep changing, which just feels unfair and annoying today.
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Liam O'malley
Oct 13, 2025
I act as a professional executor in…
Being a professional executor handling an estate with the deceased's account, I deal with probate paperwork. The grant of probate was issued to me and I was named by the High Court District Probate Registry as the executor. This grant and my appointment were all sent to Nat West Bereavement Servi... Being a professional executor handling an estate with the deceased's account, I deal with probate paperwork. The grant of probate was issued to me and I was named by the High Court District Probate Registry as the executor. This grant and my appointment were all sent to Nat West Bereavement Services. I visited the Nat West Bank in Gloucester to show my ID in person. The Bereavement team keep asking for irrelevant forms and data and they refuse to release the funds. Their service is awful and the beneficiaries have waited more than a year for this account to be closed. Stay away from Nat West Bank. I would not recommend their service to anyone ever.
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David
Oct 11, 2025
Birmingham Centre Natwest
I popped into NatWest's Birmingham branch, since my card was moved over to them. I tried signing into online banking but hit a block from a missing phone number I added when I first set it up. I asked the assistant how to get around it, mentioning I'm a bit slow and I'd just left hospital after a... I popped into NatWest's Birmingham branch, since my card was moved over to them. I tried signing into online banking but hit a block from a missing phone number I added when I first set it up. I asked the assistant how to get around it, mentioning I'm a bit slow and I'd just left hospital after a stroke. She seemed determined not to bother, saying there's nothing they can do. No tips were offered on how to fix the problem. In the end I felt let down and told her to take the card and shove it. Nice bank, I guess, with stuff I still barely trust. So glad I don't have any other accounts with them. (If I did they would be moved straight away. Just so shocked how they can be so rude. I still regret opening that account there back then.
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Evan Reed
Oct 09, 2025
NatWest - the bank that gives a morning argument free of charge
Took ages to sort a simple problem. I just needed an activation code to set up and access an account, and it never arrived. The first chat said I would wait about 6 mins. About 20 minutes later I was connected to an agent. He did okay with my query but said I needed to speak to the credit card te... Took ages to sort a simple problem. I just needed an activation code to set up and access an account, and it never arrived. The first chat said I would wait about 6 mins. About 20 minutes later I was connected to an agent. He did okay with my query but said I needed to speak to the credit card team. So far, so so, apart from the long wait. I was not put through to the Credit Card team but to another answering service. I chose the right option and, hey presto, I ended up in the same department but after another 20 odd minutes. I finally spoke to Josh, who clearly had his own plan. All I really needed was the Credit Card team. Josh talks over you and is quick to warn you to listen! After a minute or two of talking over each other, he made it clear that if I couldn't listen to him then the call would be cut. I spoke up because he was on a wrong track and I wasn't interested in what he wanted to say. I just wanted to be put through to the Credit Card team, just what the first agent was trying to do. Josh should remember who the client is and learn to listen, not think that by rambling on he can hear me trying to stop him. The threat to end a call is unprofessional, cowardly and childish. NatWest made a big mistake years ago when check books were issued; the bank sent a cheque book with my account details to someone who had spent at least twice as much as me, which ran my account into the red. This led to cheques bouncing and a very embarrassing few weeks, with a dressing down from the bank manager, people, businesses and even parents. I realised something was wrong and vowed never to bank with NatWest again. Then I came across Josh. I have no wish to break that vow. Looks like NatWest needs to up its game. I never asked for the Sainsbury credit card to be moved to NatWest. Mind you, the Trustpilot rating shows it is not hard to lift its score. After all, more than 8k reviews, 1.4 stars. I have somewhat lowered that score after talking to Josh, who not only talks a lot but will imply that you are lying without saying the word.
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David
Oct 09, 2025
I would give no stars if I could
My credit card was moved from Sainsburys, a bank I stuck with for around ten years. I never had a mess like this when opening an account. Security? it would be easier to lift the crown jewels than open an account with NatWest. I know my way around tech and scams, but this whole thing was a total ... My credit card was moved from Sainsburys, a bank I stuck with for around ten years. I never had a mess like this when opening an account. Security? it would be easier to lift the crown jewels than open an account with NatWest. I know my way around tech and scams, but this whole thing was a total nightmare I never want to go through again, honestly, at all.
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BeaNova
Oct 08, 2025
Really difficult to get through on the…
Hard to reach by phone, really. It's annoying and not useful. Other banks offer nicer service than this. I suggest picking another one somewhere else today.
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Emma Reed
Sep 22, 2025
Appauling
Completely careless about customers, especially the elderly and vulnerable. It's all about padding profits. No help at all when my mum got scammed out of thousands. Hope the fat cats sleep at night on big pay while people get robbed. That kind of care just isn't there.
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Daniel Carter
Sep 18, 2025
Resolved
I almost posted a harsh review because the ATM wouldn’t give me my cash, and for about 15 days they kept saying tomorrow, ect.. I got misled several times on calls, and Cora I phoned to file a complaint, and two days later I got an email from the manager taking the blame for incorrect info and ap... I almost posted a harsh review because the ATM wouldn’t give me my cash, and for about 15 days they kept saying tomorrow, ect.. I got misled several times on calls, and Cora I phoned to file a complaint, and two days later I got an email from the manager taking the blame for incorrect info and apologizing, plus compensation right away with the letter, then the issue was fixed a bit later, so thanks for that I appreciated the fast response and the way they handled the mistake Overall, good.
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Olivia Reed
Sep 17, 2025
Finally shut down my account
At last I closed my NatWest account. I wanted this for ages, and it still took two weeks. Nothing here ever works, in person or online. Asking them to help in branch is impossible. Doing it online is the same. So tiring. I am glad it's over.
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Jamie Reed
Sep 09, 2025
GOOD STANDARDS...in the end
Every bank slips up now and then, yet a bank that will own up to falling short of the service you should get shows they try to keep decent standards. That's why I've lowered my harsh rating here and given a gentler view to reflect my hope that things can get better soon. -------------------------... Every bank slips up now and then, yet a bank that will own up to falling short of the service you should get shows they try to keep decent standards. That's why I've lowered my harsh rating here and given a gentler view to reflect my hope that things can get better soon. ------------------------------------------- More delays stack up after every empty promise. The Cash ISA still has not moved, even though the plan was set a long time ago. Natwest clings to keeping it in a low interest instant access pot instead of sending the transfer out. This isn't a bank I can trust. Other providers move electronic transfers in a couple of days. Natwest, though, seems stuck in older times and slows Isa transfers on purpose today.
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techfan456
Sep 09, 2025
aggregated ignorance is not AI
collective ignorance is not AI They only took on Sainsbury's Bank (tp rating 4.3) to drag it down to their level, I think this move anyway.
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Megan Foster
Sep 08, 2025
I’ve just wasted an hour and twenty…
Spent ages on the phone today with a bunch of useless staff. I asked about an isa transfer; the new bank said no way, rejected it. Then the next day the old bank NW says it’s all fine and moving forward, which is nonsense. They’ve got no clue what’s happening. Never again will I deal with NW. Dan... Spent ages on the phone today with a bunch of useless staff. I asked about an isa transfer; the new bank said no way, rejected it. Then the next day the old bank NW says it’s all fine and moving forward, which is nonsense. They’ve got no clue what’s happening. Never again will I deal with NW. Danielle showed about as much help as a chocolate teapot.
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Иван Петров
Sep 06, 2025
Absolute Disgrace – NatWest Helps Fraudsters, Ignores Victims
NatWest is a total joke as a bank. A cheque given to me was FRAUDULENTLY cashed in one of their accounts. The account had nothing to do with me – yet their “security checks” allowed it without question. When I flagged the issue, NatWest REFUSED to name the owner of the account, REFUSED to own up,... NatWest is a total joke as a bank. A cheque given to me was FRAUDULENTLY cashed in one of their accounts. The account had nothing to do with me – yet their “security checks” allowed it without question. When I flagged the issue, NatWest REFUSED to name the owner of the account, REFUSED to own up, and basically shrugged as if it isn’t their issue. HMRC even closed the probe because NatWest wouldn’t cooperate. So I’m left without my money while NatWest shields crooks. This bank clearly ignores fraud, customers, or justice. They’ll let criminals wash money right under their nose, then hide behind “policy” instead of fixing their own mess there. If you guard your cash or simple honesty, AVOID NATWEST at all costs. They are poor, unhelpful, and part of the problem.
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