Nationwide
World's largest building society UK
How customers rated this site
1.3
(Based on 20 reviews)
5
4
3
2
1
Companies on Trusteroo aren't allowed to offer incentives or pay to hide reviews.
About Nationwide
Nationwide is the world’s largest building society with around 15 million members. It’s one of the largest savings providers, a top-three provider of mortgages in the UK & a major provider of current accounts, credit cards, ISAs & personal loans.
Want to share your experience?
Write a ReviewSites similar to Nationwide
No related brands found.
Nationwide Reviews
Ian MacLeod
Oct 26, 2025
Rotten bank
Bank was the worst I ever used. They asked to know everything about me and why I use my card across the UK. They even blocked my card many times. Customer support is awful and once they had me shouting on the phone; it got so bad I got a warning letter about my behaviour. I have closed my accou... Bank was the worst I ever used. They asked to know everything about me and why I use my card across the UK. They even blocked my card many times. Customer support is awful and once they had me shouting on the phone; it got so bad I got a warning letter about my behaviour. I have closed my account now. At least I picked up some free cash along the way!
Was this helpful?
Chris Carter
Oct 25, 2025
AVOID LIKE THE PLAGUE THEY ARE NOT THE ONLY INSURER!!!
YOU FEEL SAFE WHEN YOUR BANK PROMOTES AND SELLS YOU INSURANCE THAT MATTERS, LIKE FIRE COVER. AFTER WATCHING YOUR PLACE GO UP IN FLAMES, YOU HOPE ITS PROMISE WILL REALLY HELP. NATIONWIDE ARRANGED A POLICY FOR ME, UNDERWRITTEN BY ROYAL SUN ALLIANCE. I PAID THE PREMIUMS IN FULL, ON TIME, TRUSTING RO... YOU FEEL SAFE WHEN YOUR BANK PROMOTES AND SELLS YOU INSURANCE THAT MATTERS, LIKE FIRE COVER. AFTER WATCHING YOUR PLACE GO UP IN FLAMES, YOU HOPE ITS PROMISE WILL REALLY HELP. NATIONWIDE ARRANGED A POLICY FOR ME, UNDERWRITTEN BY ROYAL SUN ALLIANCE. I PAID THE PREMIUMS IN FULL, ON TIME, TRUSTING ROYAL SUN ALLIANCE AND NATIONWIDE. ON THE 14TH FEBRUARY 2025 AT 6:30 AM MY WIFE AWOKE ME SCREAMING FIRE. SO I RUSHED DOWNSTAIRS AT 76 TO FIND MY WORKSHOP, GARDEN STORE, LOGSTORE, ALIGHT. TRELLIS, FENCING, GARAGE, AND THE CONTENTS, THE DRIVEWAY A PUDDLE OF MELTED PLASTIC. FOUR WHEELED BINS MISSING ALONG WITH THEIR CONTENTS. I CALLED 999; THE FIRE CREW ARRIVED QUICKLY, THREE ENGINES AND CREW. CLOSED THE ROAD THROUGH OUR VILLAGE. "THANK GOODNESS I AM INSURED WITH WELL KNOWN, REPUTABLE INSURERS," I SAID AS I CALLED THEM. THE CAUSE OF THE FIRE WAS AN AA BATTERY THAT LEAKED, IGNITED THE WASTE BIN. A COMMON CAUSE ACCORDING TO A SENIOR OFFICER AND FIRE INVESTIGATOR! A STIFF BREEZE FANNED THE FLAMES ONWARDS AND UPWARDS, DESTROYING EVERYTHING HEDGES, BUILDINGS, FENCES. THE LOSS ADJUSTER FROM SEDGWICK TOOK ONE LOOK AND DECLARED IT ALL A TOTAL LOSS A FEW DAYS LATER, AND DISAPPEARED! WEEKS LATER ANOTHER LOSS ADJUSTER WAS APPOINTED BY RSA, OUT OF THE BLUE. WEEKS WENT BY WITH NOTHING BEING DONE. WEEKS TURNED INTO MONTHS NOTHING TANGIBLE HAPPENING. I ENDED UP WITH ELEVEN DIFFERENT CONTACTS EACH ONE BLAMING THE OTHER, IT WAS LIKE PULLING TEETH, ALL THEY WANTED WAS TO WASTE MY TIME, UNTIL I THREW THE TOWEL IN, WHICH I WONT! THE SITE IS AN EYESORE. NO ONE TAKES DECISIONS. THE STAFF ARE INCOMPETENT. IT IS A CORPORATE CULTURE TO FRUSTRATE. ALL ASSOCIATED COMPANIES WITH NATIONWIDE INSURANCE SERVICES HAVE LOUSY REVIEWS ON TRUSTPILOT CHECK THEN OUT ELLIPTA, ROYAL SUN ALLIANCE, SEDGWICK, NATIONWIDE INDIVIDUALLY AND COLLECTIVELLY. 5 EMAILS HAVE GONE TO THE £7.3 MILLION A YEAR , CEO, DEBBIE CROSBIE-NO REPLY! THE CORPORATE CULTURE IS NOT GIVING A DAMN ABOUT CUSTOMERS, THE DAMAGE, THEIR PROBLEMS, LOSSES AND CHALLENGES. BANK THE PREMIUMS, SOD THE SUCKERS. THE APATHY, DISINTEREST, AND DIVERSIONARY TACTICS ARE HONED TO DECIEVE, DELAY, ANDFRUSTRATE GENUINE CLAIMANTS. SO I TOLD FRIENDS AND NEIGHBOURS HOW IT WENT, AND WARNED ANYONE WHO ASKED. THE CLAIM PROCESS SEEMED TO SPIN, WITH NO ONE GLAD TO HELP OR SETTLE. IF YOU VALUE PEACE OF MIND, CHOOSE CAREFULLY, OR LOSE MORE THAN MONEY ALONE. THEY SHOULD CLEAN THEIR ACT UP NOW.
Was this helpful?
Alex Turner
Oct 25, 2025
Nationwide does not care about its…
Nationwide ignores its customers. I bought a portable monitor and got home to notice screen burn. The firm refuses a refund and blames me for the burn even though I returned it the same day. I did a chargeback and they lied, saying I sent an email to their team that I broke the monitor and want m... Nationwide ignores its customers. I bought a portable monitor and got home to notice screen burn. The firm refuses a refund and blames me for the burn even though I returned it the same day. I did a chargeback and they lied, saying I sent an email to their team that I broke the monitor and want my money back. A totally made up LIE! Then they say the monitor was wrapped so you could not damage it. Yet Nationwide refunds the seller £70 for a monitor they have, not me. They don’t care about their customers. Just another greedy company that takes from the poor to give to the rich. They hide behind laws and rules that keep them rich while normal people have little recourse. I'm already thinking of switching banks to a better provider and moving all my deposits too. I tried to reach them many times and got no real help. Their replies smooth talk, but the issue stays. That is why I want a different bank now.
Was this helpful?
Liam Carter
Oct 24, 2025
As per the last 1 star review along with the multiple 1 star reviews
From my latest one star, this bank tops my list of worst ones. They start your account and, by the next day, shut it again. You file a complaint, you get a call about the issue, you share your view, and then another call comes back. What a waste of time and energy. I will shut my other NW account... From my latest one star, this bank tops my list of worst ones. They start your account and, by the next day, shut it again. You file a complaint, you get a call about the issue, you share your view, and then another call comes back. What a waste of time and energy. I will shut my other NW account and move on to a bank that cares about customers and treats people fairly. Every single day.
Was this helpful?
Daniel Reed
Oct 24, 2025
The worst bank in the world
This is the worst bank around, their service is awful and they want me to chat with an ai bot who should be fired right away today.
Was this helpful?
Joshua Reed
Oct 23, 2025
what to think?
Walked into Nationwide Edgware on a Tuesday and told them my online banking on my laptop was acting up, and I asked if they could make some note for me to tell whoever's in charge. His reply was to bring my laptop in so he could check it. To be honest, I didn't know what to say after that, so I j... Walked into Nationwide Edgware on a Tuesday and told them my online banking on my laptop was acting up, and I asked if they could make some note for me to tell whoever's in charge. His reply was to bring my laptop in so he could check it. To be honest, I didn't know what to say after that, so I just shrugged and walked out without making much fuss that day anyway.
Was this helpful?
Emma Carter
Oct 23, 2025
Ignorant
Rude, useless, careless service from them. I'm closing every account I hold there. I already emailed the head office to vent my displeasure. My husband and I are moving our ISA accounts to a better building society.
Was this helpful?
Alex
Oct 23, 2025
Awards for what
Why would Which give this brand a top 2025 service prize when its customers, my wife and I, know they fail in most service areas & that is shown by reviews. Got a reply from NW telling me to visit a page where they can drop it, usual stuff again.
Was this helpful?
M
Oct 23, 2025
Just wasted 40 minutes of my life…
Spent ages trying to do some banking with Nationwide, and it was awful. Appalling automated service, five minutes to reach a person who could not hear me, and the second agent, Holly, kept making me log in and out, so I had to redo my banking app. Then she hung up. Poor customer service. Waltham ... Spent ages trying to do some banking with Nationwide, and it was awful. Appalling automated service, five minutes to reach a person who could not hear me, and the second agent, Holly, kept making me log in and out, so I had to redo my banking app. Then she hung up. Poor customer service. Waltham Cross branch also act like they can't help. Hoddesdon is busy; only two on. Time to switch banks. The whole thing felt rushed, and nothing got fixed. Very disappointed and annoying.
Was this helpful?
Oliver Bennett
Oct 22, 2025
Protected me from scam and fraud.
I paid a few instalments to a block paver for a new driveway. The last couple of payments set off an alert with the fraud team, part of guarding my account and making sure I wasn't pulled into a scam. Nice job, Nationwide, with solid scam checks, and a shout to Rachel from fraud, who made sure I ... I paid a few instalments to a block paver for a new driveway. The last couple of payments set off an alert with the fraud team, part of guarding my account and making sure I wasn't pulled into a scam. Nice job, Nationwide, with solid scam checks, and a shout to Rachel from fraud, who made sure I could verify each payment, and explained how I found the firm, how I got the banking details, and if I was happy with the finished job. Rachel was priceless and helped me feel sure that if I was ever in a scam, I would have been safe the whole time. Nice service all round.
Was this helpful?
R.T.
Oct 22, 2025
Rudness, insulting and ignoring cultural and UK standards for USA
To the Nationwide Complaints Office, I wish to file a formal complaint about how you address me in letters. Your default use of my first name feels wrong, and your insistence that it cannot be changed raises real concerns. Here in the UK, people are usually called by a title and surname unless ... To the Nationwide Complaints Office, I wish to file a formal complaint about how you address me in letters. Your default use of my first name feels wrong, and your insistence that it cannot be changed raises real concerns. Here in the UK, people are usually called by a title and surname unless the person says otherwise. Using a first name without permission seems presumptive, and it can be rude to some customers from Indian and other Asian backgrounds where formality matters. You assert there is no way to change this, yet there is no technical or legal obstacle to offering an 'Address As' option. Many institutions already do this, showing respect for choice, decorum, and cultural norms. Under the Data Protection Act 2018 and the UK GDPR, people expect their personal data to be used fairly, lawfully, and with transparency. This includes how you handle and show our names. Using a form I have not agreed to—and refusing to change it—could breach these rules, especially the rights to rectification and accuracy under Article 5(1)(d) and Article 16. The claim that first-name usage is “friendlier” is unfounded and rooted in US marketing practices, not UK customer service standards. It is not your place to decide the level of familiarity in your communications with customers. Please address this issue and respond with a clear plan to give customers a choice over how their name is addressed, so that respect and accuracy can be shown in every letter. I expect this change soon, and I would like to be told when it is fully in place.
Was this helpful?
Daniel Reed
Oct 22, 2025
The Indian credit card call centre is…
Navigating Nationwide's Indian call centre is exhausting, and they seem careless about fraud and hard to follow what they say. My Indian acquaintances speak clearly, so Nationwide must have a recruitment issue. I also struggle to monitor when payments show up and clear from the card. I intend to ... Navigating Nationwide's Indian call centre is exhausting, and they seem careless about fraud and hard to follow what they say. My Indian acquaintances speak clearly, so Nationwide must have a recruitment issue. I also struggle to monitor when payments show up and clear from the card. I intend to cancel my card after the upcoming statement. There are plenty of other providers that do it better. Better service elsewhere would be a welcome change indeed.
Was this helpful?
Alex
Oct 22, 2025
Absolute shocking company don't…
Terrible firm, they won't listen to complaints, ignore consumer rights, post wrong details in the claim, now dealing with an ombudsman to prove how bad they are, no care from the CEO and crew, they brush it off, four months gone, still useless
Was this helpful?
Grace Ellison
Oct 22, 2025
I am still awaiting my cheque from…
Still waiting for my cheque from Nationwide after eight working days since my bond matured. I get that Royal Mail isn’t perfect, but this is unusually slow. I’ve just found out Nationwide uses Whistl for the initial sort before Royal Mail finally delivers. Whistl is known for delays, as Trustpilo... Still waiting for my cheque from Nationwide after eight working days since my bond matured. I get that Royal Mail isn’t perfect, but this is unusually slow. I’ve just found out Nationwide uses Whistl for the initial sort before Royal Mail finally delivers. Whistl is known for delays, as Trustpilot notes. I really need this cheque, and Nationwide should mention in their guide that ten working days can happen. It isn’t fair to blame Royal Mail when the post goes to Whistl first. To fix things, Nationwide should consider sending money straight to a person’s bank account by transfer. Meanwhile I’m paying late fees in my mind and worrying this will stretch longer. A direct transfer would help.
Was this helpful?
Miles
Oct 21, 2025
Difficult to use
Changed to Nationwide, and the card reader is a mess. So too locked it won't read. I'm shopping around now. Not satisfied ☹ The thing slows me down every day.
Was this helpful?
quietreader88
Oct 21, 2025
YOU ARE HOLDING UP MY LEASE EXTENSION
MY LEASE EXTENSION IS BEING HELD UP AGAIN! THEY HAVE BEEN CHASED BY A SOLICITOR MANY TIMES AND HAVE NOW LEFT ME IN LIMBO, POSSIBLY PAYING MORE AT THE END FOR THIS. THEY MESSED UP MY MORTGAGE SIX YEARS AGO AND I LET THEM OFF WITH A SETTLED COMPLAINT BUT NOW THIS IS JUST A ONE STAR MOMENT. YOU WENT... MY LEASE EXTENSION IS BEING HELD UP AGAIN! THEY HAVE BEEN CHASED BY A SOLICITOR MANY TIMES AND HAVE NOW LEFT ME IN LIMBO, POSSIBLY PAYING MORE AT THE END FOR THIS. THEY MESSED UP MY MORTGAGE SIX YEARS AGO AND I LET THEM OFF WITH A SETTLED COMPLAINT BUT NOW THIS IS JUST A ONE STAR MOMENT. YOU WENT WOKE THE YEAR BEFORE I GOT MY MORTGAGE AND SINCE THEN THINGS HAVE ONLY GONE DOWNHILL! PLEASE SEND YOUR COMPLAINTS EMAIL NOW.
Was this helpful?
Emily Carter
Oct 21, 2025
Live chat very disappointing service
Gave live chat a try with a simple request, but someone started the chat and never replied after that, then it just timed out. Not happy with the service, to be honest, really poor.
Was this helpful?
David Reed
Oct 21, 2025
Absolutely confusing paying still for…
Totally puzzled paying for travel insurance again, with no sign on their site. I know, with Aviva, now!!! But nothing changes. For them, yet we still pay. It feels like a confusing mess for us. Hope I'm alone.
Was this helpful?
Alex Reed
Oct 21, 2025
Utterly appalling
Shockingly bad! I spent months trying to take out my cash using their dumb card reader and PIN that only works with the app. They will not handle any deals over the phone, even after the security checks. Support has no clue how anything runs, and the app is awful and won't work without a real car... Shockingly bad! I spent months trying to take out my cash using their dumb card reader and PIN that only works with the app. They will not handle any deals over the phone, even after the security checks. Support has no clue how anything runs, and the app is awful and won't work without a real card reader and PIN, which I still can't get to work after two years. Incredibly annoying dealing with this poorly run company! They somehow put a link to complain. If you have 2-3 hours to waste and want nothing back, give it a try. I couldn't finish it. The chat kept shutting, and calling just rings into blank lines. Very disappointing and truly frustrating.
Was this helpful?
Alex Turner
Oct 20, 2025
Awful AVOID
Awful to see, they hand out cash maybe to lure folks to stay with them long anyway. They moved my bank account and ruined it, doing a partial transfer then finishing a full shift that shut down my old account with another bank provider. Customer care after that was really poor, and I’ve never met... Awful to see, they hand out cash maybe to lure folks to stay with them long anyway. They moved my bank account and ruined it, doing a partial transfer then finishing a full shift that shut down my old account with another bank provider. Customer care after that was really poor, and I’ve never met worse help; no one took responsibility, every move tried to hide it and shake us off, like we were nothing. Old fashioned banking tools too. I’d tell you to stay away at any price. They still have branches, but that won’t mean they will help or give solid service there. It was suggested to file a complaint and I did; it went up the chain, they sent me letters every month or two without solving anything, then said go to the ombudsman if you’re unhappy with this. Then the real sting was they claimed the complaint was closed with a letter nobody agreed to, and oddly I only got it after I chased them for ages through the process. So even after venting, I’d say save your time by skipping months of griping and AVOID.
Was this helpful?
Join thousands of reviewers
Share your experiences with Nationwide and help others make informed decisions.
Write Reviews
Share your honest feedback
Earn Badges
Get recognized for quality reviews
Help Others
Guide purchasing decisions
Free forever • No credit card required • 10-second signup