Lloyds Bank
UK retail and commercial bank
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1.3
(Based on 20 reviews)
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About Lloyds Bank
Lloyds Bank is a major UK retail bank offering current accounts, savings, mortgages, loans, digital banking, and services to individuals and businesses.
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Lloyds Bank Reviews
Mira Chen
Oct 26, 2025
Extraordinary Service
John Shade from Lloyds Strand London showed real patience and helpful nature. When others around closing time tried to push me out, John spoke up and helped walk me through reactivating my dormant account with a smile. He never complained and kept telling me it would be done. Without him, I would... John Shade from Lloyds Strand London showed real patience and helpful nature. When others around closing time tried to push me out, John spoke up and helped walk me through reactivating my dormant account with a smile. He never complained and kept telling me it would be done. Without him, I would be so stressed and nothing would get done. Keep that good spirit, John. Much appreciated, John's effort. Banks could use more staff like him. He stayed calm, explained things slowly, and treated me like a person, not just a customer. I really value that.
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K
Oct 26, 2025
Avoid lloyds
Time to bring support to the UK. I messaged in the app about my card, and the agent ignored it and sent it to the complaints team. Not even allowed to leave 0 stars. Disappointing.
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techfan456
Oct 25, 2025
I have a c/an and reg saver
I keep a c/an and reg saver, and Lloyds claim they have a full 'stocks+shares' isa that suits me. THEY DON'T PROVIDE IN-BRANCH HELP: it all has to be done REMOTELY... after trying: I WAS TOLD I MUST OPEN a 'share dealing a/c' FIRST; then log on online, to put £1 in it BEFORE IT SHOWS UP ON MY APP... I keep a c/an and reg saver, and Lloyds claim they have a full 'stocks+shares' isa that suits me. THEY DON'T PROVIDE IN-BRANCH HELP: it all has to be done REMOTELY... after trying: I WAS TOLD I MUST OPEN a 'share dealing a/c' FIRST; then log on online, to put £1 in it BEFORE IT SHOWS UP ON MY APP: NO! Chosen ID/PASSWORD NO GOOD!! CANNOT OPEN MYTHICAL 'stocks+shares' part in my app: AS USEFUL AS A DEHORNED CHOCOLATE UNICORN! Willing to travel: even to their LONDON OFFICE, but: 'NO! WE DON'T HELP!' The phone line was 'as helpful as they could be', BUT the app AI DISMISSED THAT! I now have: A 'share dealing a/c that I cannot EVEN SIGN IN TO.. and NO stock+shares isa'! DON'T BOTHER: Lloyds are USELESS!!!!!
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Rory Blake
Oct 25, 2025
Shit couldn’t use your card to transfer…
Shit I couldn’t use my card to move money from my account when I tried to fix it they said I grabbed my old card even though it came in the mail from them
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Adam Reed
Oct 25, 2025
Disgusting cashier
Visited the St. Helens branch to pull cash, and the teller was the worst help I ever met. She seemed to love saying no to releasing my own funds from my account after I did what she asked. Not once did she mention any policy, just kept saying she wouldn't hand over my money. She kept saying, 'I w... Visited the St. Helens branch to pull cash, and the teller was the worst help I ever met. She seemed to love saying no to releasing my own funds from my account after I did what she asked. Not once did she mention any policy, just kept saying she wouldn't hand over my money. She kept saying, 'I won't give you your money.' total power trip vibes, that Karen. Her attitude was utterly gross. Even when I explained a few problems I had, she tried to humiliate me in front of other customers. She even made remarks about how I looked, like she judged a book by its cover. Really insulting woman. I left that place feeling small and mad.
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Daniel
Oct 24, 2025
Lloyds ruins lives
I write this with a heavy heart. My son became a victim of identity theft, with accounts opened in his name without his knowledge. Rather than helping him as a fraud victim, Lloyds Bank wrongly placed a CIFAS marker on him. That marker has wrecked his life. It closed his bank accounts, cost him h... I write this with a heavy heart. My son became a victim of identity theft, with accounts opened in his name without his knowledge. Rather than helping him as a fraud victim, Lloyds Bank wrongly placed a CIFAS marker on him. That marker has wrecked his life. It closed his bank accounts, cost him his job, and even took his home. Crucially, the marker blocked the finance approval he needed to take his three-year-old son to America for life-saving care. His little boy died, and our family will not recover from that pain. Over seven months we have tried again and again to contact Lloyds Bank and Charlie Nunn, the CEO, yet every request was ignored. This inhuman silence, and the lack of care or accountability, has been hard to bear. We share this so no other family must endure the same pain and silence. Lloyds Bank should own up, review the case properly, and show care for those hurt by their mistakes. We hope this record spurs real review, fair treatment, and clear answers. Until then we will keep speaking out so others may avoid this same hurt and ongoing pain.
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Daniel Reed
Oct 24, 2025
lloyds is so bad
I texted them in the app to unblock my card, and the rep just blanked me, read my message but couldn't bother replying, so apparently I am now behind on my payments today.
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Alexei Ivanov
Oct 23, 2025
Unprofessional and unacceptable treatment
I’ve stuck with Lloyds Bank for my business account since 2018. While I was away on holiday, they mailed two letters to my home yet never rang or emailed. Without any heads up, they closed my business account. This is where my customer and supplier payments go through. Their action caused real di... I’ve stuck with Lloyds Bank for my business account since 2018. While I was away on holiday, they mailed two letters to my home yet never rang or emailed. Without any heads up, they closed my business account. This is where my customer and supplier payments go through. Their action caused real disruption and financial harm for my company. This feels unprofessional and not acceptable from a bank that says it helps small firms. I hope Lloyds owns this and does better with customer communication next.
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Trevor Hayes
Oct 23, 2025
If I could give it zero stars I would
Could give it zero stars and I would. The app is a total mess after months using it, with me resetting passwords every week for no reason. Their so-called security is a joke. In 25 years with NatWest I’ve never had to ring them. This place needs a real call just to use its services. Their support... Could give it zero stars and I would. The app is a total mess after months using it, with me resetting passwords every week for no reason. Their so-called security is a joke. In 25 years with NatWest I’ve never had to ring them. This place needs a real call just to use its services. Their support is never there when needed. STAY AWAY FROM LLOYDS AT ALL COST!!!!!
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RT
Oct 22, 2025
Frustrating
Unsurprisingly, getting my new account active has been a mess. More than three weeks in, and I still have not received key details like the card, PIN, or online login info necessary to use the account. Even more annoying is how the help team handles it. I have called many times over these weeks, ... Unsurprisingly, getting my new account active has been a mess. More than three weeks in, and I still have not received key details like the card, PIN, or online login info necessary to use the account. Even more annoying is how the help team handles it. I have called many times over these weeks, and no one has fixed it. I keep being told to just "wait and call back in two days," which makes a long, never-ending loop with no progress. Leaving a customer with an opened but useless account for so long is not right. The slow support and inability to solve a simple onboarding issue makes Lloyds look really inefficient. I asked for a clear plan, but I only got more promises and delayed dates. This mess makes it hard to trust the bank. Very disappointing overall, honestly.
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NLP Carter
Oct 22, 2025
Rude, clueless and a masterclass in unprofessionalism
I joined Lloyds to try it out for a year before shifting more of my savings there. Thank goodness I didn’t. At the Norwich branch, and from what I’ve seen elsewhere, you can’t even reach a proper counter anymore. Instead, you get a group of summer job kids who seem to have never managed a bank ac... I joined Lloyds to try it out for a year before shifting more of my savings there. Thank goodness I didn’t. At the Norwich branch, and from what I’ve seen elsewhere, you can’t even reach a proper counter anymore. Instead, you get a group of summer job kids who seem to have never managed a bank account. Their idea of “customer service” sits somewhere between clumsy and non-existent. The person who “welcomed” me was rude, uneducated, and shockingly unprofessional, and since when did random staff think using customers’ first names means good service? It isn’t friendly, it’s presumptuous. I wasn’t there for a reunion, I just wanted a bank that acts like a bank. I’m in my mid-sixties, not one of her classmates, and casual disrespect here was the final straw. I left and decided that only a small trickle would pass through Lloyds from now on; the rest stays with Barclays. I can’t say Lloyds was ever a decent bank, but after this, it’s clear they’ve turned into a customer service disaster. I won’t pretend Lloyds ever felt solid to me, but this visit showed the real drift. From now on, I’m keeping most of my money elsewhere, and I won’t look back.
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Grace
Oct 22, 2025
Lloyd’s - Awful new system being used
Not impressed with the new setup - trial at Lloyd’s banks in Telford, Wednesfield and Bilston. Word is the system was tested in Manchester and supposedly worked (according to the manager - would be good to see the evidence and how success is defined and measured) !! Only cash transactions are all... Not impressed with the new setup - trial at Lloyd’s banks in Telford, Wednesfield and Bilston. Word is the system was tested in Manchester and supposedly worked (according to the manager - would be good to see the evidence and how success is defined and measured) !! Only cash transactions are allowed at the counter now, but no one in Lloyd’s branches (in my experience 4 times in the last three weeks) guiding people that this is the new system and no signs indicating this or showing where to stand and wait - so chaotic in all three branches ! Staff who should be intercepting entrants as they come in (to put them on an electronic booking in waiting list) are busy with other transactions … and having multiple IT issues with their laptops ! The staff can not be in two places at once …? The new system also seems to ignore people with mobility issues (an elderly lady in the Bilston branch today needed to sit down - and was not noticed by the staff for 15 minutes and was only then put on the check-in waiting list when they noticed her - so another unfair wait for her!) Awful and clearly discriminatory !! Signs needed at the very least and why have two staff steps instead of one without increasing staffing levels …. Come on Lloyds listen to your customers and talk clearly ! And some of your branch managers could use some customer care training +++ no wonder Loyds are losing customers ! What a mess, and they still push this through.
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David Turner
Oct 21, 2025
I have been with Lloyds for 50 years
After decades with Lloyds, 50 years myself, running a business account for 40, I see a big drop. It used to help my shop, now the line is gone and the touch is missing. Local branches are vanishing; if you want to visit you must go to the town centre, and parking is scarce—a clear push to go onli... After decades with Lloyds, 50 years myself, running a business account for 40, I see a big drop. It used to help my shop, now the line is gone and the touch is missing. Local branches are vanishing; if you want to visit you must go to the town centre, and parking is scarce—a clear push to go online. The Bradford branch also has poor disabled access, and when I asked, staff just told me to use the online option. When I chat with younger people starting out, I tell them Lloyds is a warning—they should steer clear. They lean on digital tools more and more, but those systems leak and fail. Do they have a backup if the digital world fails? When pressed, staff claim it cannot happen. I would warn others to stay away.
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Daniel
Oct 21, 2025
Terrible service
Walked in to settle my credit card bill this morning. They won't let you go to the back counters anymore. Now a staff member greets at the door and asks what you need. Then they want your name and tell you to sit across from the Customer Service desk. This morning there must have been at least 20... Walked in to settle my credit card bill this morning. They won't let you go to the back counters anymore. Now a staff member greets at the door and asks what you need. Then they want your name and tell you to sit across from the Customer Service desk. This morning there must have been at least 20 people sitting and waiting to be helped. I quit waiting after about 15 minutes and went to the Halifax Bank across the street, where I was helped in a couple of minutes, even though I saw they used the same handheld devices to sign people up and you still have to wait for someone to help you. There was a staff member at the desk, but they were only doing cash and cheque work. Still, I left feeling annoyed and unsure why the other bank worked faster with the same setup today.
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Alex
Oct 21, 2025
Inadequate
Branches keep shutting down, the app isn't good, as seen during the last spike. Support is lousy, which I think comes from cuts at Lloyds and the small pay they give. They ship the work overseas and to AI. The fraud team is hard to contact to challenge charges. You wait ages for answers and then ... Branches keep shutting down, the app isn't good, as seen during the last spike. Support is lousy, which I think comes from cuts at Lloyds and the small pay they give. They ship the work overseas and to AI. The fraud team is hard to contact to challenge charges. You wait ages for answers and then get same old replies. Not helpful at all.
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Ravi Sharma
Oct 21, 2025
very rude staff around midnight the…
late night, rude staff around midnight, they said ok to send a technician after 2.30 hours, then no technician, waited till 7am, very poor service that night
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Alex Carter
Oct 20, 2025
Lloyds - terrible service.
Lloyds are awful, actually they’re worse than awful. When we tried to renew our mortgage we wanted to pay a lump sum, but they wouldn’t let us until the fixed rate in 10 days ended. No problem you think? Yet it turned out Lloyds added £800 to our first payment, showing today’s balance without cou... Lloyds are awful, actually they’re worse than awful. When we tried to renew our mortgage we wanted to pay a lump sum, but they wouldn’t let us until the fixed rate in 10 days ended. No problem you think? Yet it turned out Lloyds added £800 to our first payment, showing today’s balance without counting the lump we want to pay. And that extra £800 won’t be refunded, it just lowers the balance. Every other bank lets you pay a lump sum in the last month, not Lloyds. I won’t stay a customer when the two year fixed ends, and my kids won’t follow when it’s their turn to buy a home. Computer says no mentality. Poor customer service. Trying to sort it out was a pain, with slow replies and mixed messages. It felt like they forgot I’m buying a home, not just filling forms. Totally frustrating. Today.
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Nova Drake
Oct 20, 2025
Used to be a good bank
Remember when the bank was decent. Now too much machine help and AI has wrecked how it runs and how they treat customers. On top of that, they openly praise 'woke' ideas from cultural marxists that feel cruel, silly, illogical and harmful. In a country where most folks are white, with customers a... Remember when the bank was decent. Now too much machine help and AI has wrecked how it runs and how they treat customers. On top of that, they openly praise 'woke' ideas from cultural marxists that feel cruel, silly, illogical and harmful. In a country where most folks are white, with customers alongside… why make that truth look like white people are the minority in your ads… what are they trying to say. To most, it reads as a racist hit on white communities, who don’t seem to fit the real picture shown… it feels wrong, is this some plan to skip out on the large group of customers… it’s a strange choice and shows spite toward white folks… the real native crowd of the land. Customers deserve real care, straight talk, and workers who answer fast without endless confusing scripts from this bank.
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Rafael Nunes
Oct 20, 2025
Terrible costumer service it’s not…
Awful costumer service, it didn’t hep at all.
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Neil Carter
Oct 20, 2025
Stroppy
We dropped in at Widness branch today around midday to swap my wife's savings into a joint savings account. The woman at the help desk (no name shown, her hair long and layered in different shades) said she couldn't do it because we weren't 'club' customers. Then she said she'd try on the compute... We dropped in at Widness branch today around midday to swap my wife's savings into a joint savings account. The woman at the help desk (no name shown, her hair long and layered in different shades) said she couldn't do it because we weren't 'club' customers. Then she said she'd try on the computer but she 'knew' it would fail. Anyway it worked, and she said it shouldn't have, but since it did we'll call it lucky. She stayed stroppy the whole chat and made us feel like a bother, and if it hadn't turned out okay we were ready to take it up with the manager. Not sure if everything was right, but it got sorted, so I guess we were just lucky that day after all.
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