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About JetPrint: Print On Demand
JetPrint is a print on demand and fulfillment company from China that has assisted over 68,000 merchants in producing branded products. We have successfully integrated platforms such as Shopify, Etsy, and WooCommerce. We have automated fulfillment for you if you wish to design products for yourself or your online business.
I’ve run into ongoing trouble with their site — the design tools feel old and need real updates. When I reach out to support about problems, I get plain, generic replies that don’t really answer my questions. Usually I have to follow up several times, and the fixes still don’t show up at all. I e... I’ve run into ongoing trouble with their site — the design tools feel old and need real updates. When I reach out to support about problems, I get plain, generic replies that don’t really answer my questions. Usually I have to follow up several times, and the fixes still don’t show up at all. I end up finding a workaround just to finish my work, each day. They do have nice products, and I’ve sold a fair amount through them, but I’m now trying to find a new POD partner with better platform features and responsive help.
Want it under a month, then 5 stars from me... prints look great overall
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Sam Lee
Mar 16, 2025
Top Notch Quality and Good Selection
Their items are high quality and they offer a big mix of choices. The only drawback is that they ship from China and there is no US warehouse to send from. So, delivery takes longer and, on average, I've seen about 18 days from order to doorstep. They keep a wide range, so you can find many style... Their items are high quality and they offer a big mix of choices. The only drawback is that they ship from China and there is no US warehouse to send from. So, delivery takes longer and, on average, I've seen about 18 days from order to doorstep. They keep a wide range, so you can find many styles and sizes online. Overall a solid company.
Over the past months I ordered many items, and one order before Christmas included two pants that never showed up. Jetprint says my address doesn’t exist, even though it’s the same address I use for other orders. I feel ignored by support and blocked from getting my money back. The package is lis... Over the past months I ordered many items, and one order before Christmas included two pants that never showed up. Jetprint says my address doesn’t exist, even though it’s the same address I use for other orders. I feel ignored by support and blocked from getting my money back. The package is listed as with the carrier by Jetprint, and the carrier says they don’t have it. Every update sounds fake, like they are hoping I forget now. IT IS TOTALLY A SCAM !!!! También llevo meses haciendo compras, y una de ellas fue antes de Navidad, dos pantalones que no llegaron. Jetprint dice que mi dirección no existe, pero es la misma que en otros pedidos. El pedido dice que la empresa de transporte lo tiene y la empresa dice que no. ES TOTALMENTE UNA ESTAFA !!!!
Jetprint POD is pretty cool to me because they carry items I can't get from any other supplier, and their support team is top notch. I'm so glad to work with them that I'm slowly moving away from the POD leader to deal with JetPrint full time, since they're clearly better. Thanks a lot, JetPrint ... Jetprint POD is pretty cool to me because they carry items I can't get from any other supplier, and their support team is top notch. I'm so glad to work with them that I'm slowly moving away from the POD leader to deal with JetPrint full time, since they're clearly better. Thanks a lot, JetPrint Team today.
1. JetPrint covers lots of items, saving me from juggling many POD firms, and keeping things simple daily. 2. Customer help is fast, fixing many problems I face in a timely way. 3. Nice quality so far. No complaints from buyers about anything wrong with the products yet. 4. This editor is simple ... 1. JetPrint covers lots of items, saving me from juggling many POD firms, and keeping things simple daily. 2. Customer help is fast, fixing many problems I face in a timely way. 3. Nice quality so far. No complaints from buyers about anything wrong with the products yet. 4. This editor is simple to use. I like the live preview, letting me tweak designs right away all the time. 5. Quick delivery too. It took about 12 days from start to finish, getting five-star feedback from my buyers today.
Totally poor experience with this seller, who feels sketchy. They tack on a steep $35 shipping fee for one T-shirt! Instead of the listed 9.68 US dollars. Naturally, you only find out once you can't cancel the item. So you can't be sure what you're paying and it's very unreliable. Stay away and l... Totally poor experience with this seller, who feels sketchy. They tack on a steep $35 shipping fee for one T-shirt! Instead of the listed 9.68 US dollars. Naturally, you only find out once you can't cancel the item. So you can't be sure what you're paying and it's very unreliable. Stay away and look for a better provider. Don't risk more trouble from this outfit ever.
Every order has gone wrong so far. Response time to messages is slow. I've removed these items from my shop and will close my Jetprint account. It's not worth the hassle of customer complaints from slow work and delivery times. I'm using two other print on demand services and have had no issues w... Every order has gone wrong so far. Response time to messages is slow. I've removed these items from my shop and will close my Jetprint account. It's not worth the hassle of customer complaints from slow work and delivery times. I'm using two other print on demand services and have had no issues with them. Other rivals handle faster and nicer.
Orders mess up daily. They changed one item, making colors that aren't in my plan at all, really. Delivery charges swing wildly for the same items too. Customer service there is awful.
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Alex Carter
Dec 04, 2023
Fulfillment takes forever...
Update (3 stars): I got the order, but the page still shows nothing about it shipping. Not a bad thing, just hard to tell customers it shipped or give a tracking link. Original note (one star): I did a test order on November 14th, now it’s December 4th and it isn’t fulfilled yet. I won’t wait thi... Update (3 stars): I got the order, but the page still shows nothing about it shipping. Not a bad thing, just hard to tell customers it shipped or give a tracking link. Original note (one star): I did a test order on November 14th, now it’s December 4th and it isn’t fulfilled yet. I won’t wait this long, awful experience. I’m not using them again ever.
TOTAL JUNK. BAD COMPANY. On my second order for a client, they hold it for ten days, so I ask, "hey, it's been ten days, any update on the order?" Then they reply. "there was a production issue, can you remake the bag?" ...WHAT?!? After my client waited ten days they tell me there is a problem on... TOTAL JUNK. BAD COMPANY. On my second order for a client, they hold it for ten days, so I ask, "hey, it's been ten days, any update on the order?" Then they reply. "there was a production issue, can you remake the bag?" ...WHAT?!? After my client waited ten days they tell me there is a problem only AFTER I REACHED OUT. Then I write them a long note about how I am let down and need this fixed. THEY DON'T EVEN RESPOND. So I cancelled my client's order. What a horrible company. You want real reviews about JetPrint? Just search "Jetprint reviews" on Google to read all the nightmares. They are so bad that Etsy literally REMOVED ALL MY JETPRINT PRODUCTS because they do not trust JetPrint and do not allow them to connect to Etsy any longer. USE INKEDJOY INSTEAD. They are not perfect but FAR BETTER than JetPrint. JETPRINT WILL RUIN YOUR BUSINESS. If you ignore this review and still decide to use JetPrint. You deserve what you will get. Walk away from them, save stress and money.
After a year with JetPrint, I launched my own branded sneaker shop. Their print quality and fast shipping earned steady praise for my brand, making me give them five stars. Yet, some user experience hiccups are there. I contacted customer support last week and got a quick reply. They said they're... After a year with JetPrint, I launched my own branded sneaker shop. Their print quality and fast shipping earned steady praise for my brand, making me give them five stars. Yet, some user experience hiccups are there. I contacted customer support last week and got a quick reply. They said they're still improving the app's features, which is good news for me. I'll keep using their services going forward. Customers have noticed the sharp prints and super quick deliveries. I'll keep using their services.
Okay! I was unsure at first because there weren't many reviews. My order was made and reached in about two weeks, which felt pretty quick! Good quality too, I'll use it often from now.
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Nora Lane
Apr 23, 2022
Extremely bad first experience with…
Terrible first run with JetPrint. I placed order over a month ago and still nothing shows up. They ignore my messages now. I’m starting to believe the place is a scam.
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Aisha Omar
Oct 06, 2021
i love customer support
i think support rocks
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