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How customers rated this site

4.4

(Based on 29 reviews)

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About IONOS

IONOS is a leading cloud platform offering robust cloud and hosting infrastructure, expert guidance, and scalable solutions for businesses. From domains, website builders and online stores, to optimized WordPress hosting and scalable cloud servers – you’ll find everything you need for your next project.

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IONOS Reviews

Lena R
Lena R
Oct 21, 2025
Resim was very helpful with the issue…

Great help on our issue, Resim handled it well. I wish I could talk to him directly every time, but the experience remains great for us anyway. Thanks for all the help today.

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techfan789
techfan789
Oct 21, 2025
AWESOME!

So far, best support I’ve seen! Low price with great quality! Thanks to IONOS!

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Daniel Reed
Daniel Reed
Oct 21, 2025
You locked me out of my account
Account access got blocked for me, again. They claimed an email was sent asking for my ID photo, but I never saw it. The very next day, my account was blocked once more. I spent hours talking to your security crew and your hosting crew. They fixed nothing caused by your company. They refused to ... Account access got blocked for me, again. They claimed an email was sent asking for my ID photo, but I never saw it. The very next day, my account was blocked once more. I spent hours talking to your security crew and your hosting crew. They fixed nothing caused by your company. They refused to move me up to a supervisor. Please call me back at 918 830-2233.

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Michael Davis
Michael Davis
Oct 21, 2025
thank you for your support!

Thanks for all your support!

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Daniel Reed
Daniel Reed
Oct 21, 2025
How many times do I need to cancel?!
Trying to end my plan a few months back, they said it was closed, you must call in to cancel, even for a $12/month sub, and I believed them. This morning a collection notice hit for $12, so it seems they kept it alive, and my credit might take a hit. I’m paying another $12, please make sure my ac... Trying to end my plan a few months back, they said it was closed, you must call in to cancel, even for a $12/month sub, and I believed them. This morning a collection notice hit for $12, so it seems they kept it alive, and my credit might take a hit. I’m paying another $12, please make sure my account is really canceled this time for good measure!!

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David Cohen
David Cohen
Oct 21, 2025
good

simple to work with and skilled

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Lena Porter
Lena Porter
Oct 21, 2025
Quick resolution

Fast fix for my request.

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Emma A.
Emma A.
Oct 21, 2025
Good information explained well

Nice info explained clearly. Use chat line to ask a question that helped me a lot today.

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Ibe
Ibe
Oct 21, 2025
Great experience with your customer…

Nice experience with your support team

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Elena Costa
Elena Costa
Oct 21, 2025
I have forgotten the s in my email…

Somehow I forgot the s in my email, and Jay fixed it, so I could finally secure my domain name at last.

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Tom
Tom
Oct 21, 2025
The problem was fixed

The issue was fixed. But this is the second time the problem has shown up. The tech fixed it and said it should not happen again soon.

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Daniel Russo
Daniel Russo
Oct 21, 2025
Working through Google Workspace set up with Justin

Going through the steps and backtracking with the helper to get Google Workspace felt really great. He stayed calm and polite while I clicked around, and he handled the setup on his end.

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Diego Morales
Diego Morales
Oct 21, 2025
Joshua is knowledgeable

Joshua remains knowledgeable, helpful and patient.

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Ben
Ben
Oct 21, 2025
Great support person!

Helpful team member!

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David
David
Oct 21, 2025
Excellent Service - as always

Sophia, the team member, knew her stuff, was friendly, and answered every question I had, while also showing extra features I decided would help us. I've been with IONOS for many years and always find your service superior, which keeps me trusting the team through good times.

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Alex Carter
Alex Carter
Oct 21, 2025
Great Service

Good service Easy phone support to reach. Short wait. Clear and useful guidance. Warm tone here. Perfect!

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Liam Hart
Liam Hart
Oct 21, 2025
Absolutely awesome

Totally awesome! Quick, steady & right on target!

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David Kim
David Kim
Oct 21, 2025
Very helpful staff

Staff were helpful

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Ali Rehman
Ali Rehman
Oct 20, 2025
It’s been more than 10 days since I…

Spent more than ten days waiting for a refund from IONOS, and I still haven’t seen my money. Their support keeps saying it’s being processed, but nothing happens. This is very frustrating — it starts to feel like a scam. Be very careful before paying them anything. Not worth the real risk.

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Ella Bennett
Ella Bennett
Oct 20, 2025
The customer service is superb!!

The service was really great!!

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Liam Martins
Liam Martins
Sep 19, 2025
User-friendly control panel

The control panel is clean and intuitive. Makes managing domains painless.

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Michael Chen
Michael Chen
Sep 14, 2025
Smooth onboarding, great support

From day one, I felt guided. The onboarding docs were clear and the chat support answered fast.

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Daniel Rivera
Daniel Rivera
Aug 07, 2025
Impressed with performance

Our site loads quickly, even during traffic spikes. DNS and hosting are reliably fast.

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Emily W.
Emily W.
Jul 22, 2025
Solid value, a few tweaks

Overall happy with IONOS. A couple of features took a bit longer to find, but support helped.

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N. Gupta
N. Gupta
Jun 02, 2025
Good overall, room to grow

Solid performance overall, but some DNS propagation delays during migration.

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Jonathan Reed
Jonathan Reed
Jun 01, 2025
Great customer service

I had a billing question and they resolved it promptly. Friendly, knowledgeable staff.

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A. Kapoor
A. Kapoor
Jun 01, 2025
Reliable uptime, superb performance

We have had zero downtime since migrating. Communications about maintenance are transparent.

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Sophie Chen
Sophie Chen
May 13, 2025
Fast, affordable and reliable

Prices are competitive and the interface is intuitive. I appreciate the transparent renewals and reliable uptime.

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Alexandra Patel
Alexandra Patel
May 12, 2025
Excellent service and reliability

IONOS has been rock solid for my site. Setup was quick and their support helped me maximize performance.

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