Intesa Sanpaolo
Italian bank providing financial services
How customers rated this site
1.3
(Based on 20 reviews)
5
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1
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About Intesa Sanpaolo
Intesa Sanpaolo is a major Italian banking group delivering retail and corporate banking, asset management, insurance, and digital financial services across Europe.
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Intesa Sanpaolo Reviews
techfan456
Sep 07, 2025
this bank is not trustable protecting its clients from frauds
Been a client of this bank for 15 years, using both my business and personal accounts. I faced fraud: €5,000 vanished from my credit card with no explanation, really. After 30 days, even after following steps and turning in proof (including a police report), they denied the refund without a real ... Been a client of this bank for 15 years, using both my business and personal accounts. I faced fraud: €5,000 vanished from my credit card with no explanation, really. After 30 days, even after following steps and turning in proof (including a police report), they denied the refund without a real reason. Customer service is a nightmare: they can't answer straight, and nobody takes responsibility. I'll keep this review updated, hoping to get this issue fixed in a good way.
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Marco De Luca
Aug 03, 2025
Not great bank
Not a strong bank - the app is full of glitches that make simple tasks hard, and I keep getting charged with hidden fees for stuff I never used or asked for. I think online banks will take over soon anyway. They won't last long.
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Marco Bianchi
Jul 26, 2025
Their app never works
Their app never works, and now it also blocks money transfers for silly security checks. Their online staff aren’t even good at spotting what is wrong with your account or app. They sound like they’re in charge of nothing. You can have a six figure balance with their bank and still get no real he... Their app never works, and now it also blocks money transfers for silly security checks. Their online staff aren’t even good at spotting what is wrong with your account or app. They sound like they’re in charge of nothing. You can have a six figure balance with their bank and still get no real help when things get tricky. They are the poor face of this bank’s service, and I’m not impressed, so don’t expect understanding, just clowns. The whole thing left me frustrated, wasting time, money, and trust in this setup.
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Alex Marin
Jul 06, 2025
Intesa Sanpaolo Spa from Arad
Intesa Sanpaolo Spa from Arad, Romania, Cant believe this bank still operates. They treated me like I was their slave and they owned me. Could not access my online account. Could not get a bank card. Must wait six months for one from Bucharest. Could not transfer money from my account to relative... Intesa Sanpaolo Spa from Arad, Romania, Cant believe this bank still operates. They treated me like I was their slave and they owned me. Could not access my online account. Could not get a bank card. Must wait six months for one from Bucharest. Could not transfer money from my account to relatives. Could not transfer funds from them to another country. Etc. etc. etc. I lost a lot of money being with them for 30 years. Stupid me! Next time I will think twice before trusting them again.
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Marco Bianchi
Jun 26, 2025
Failed Execution indicating Area of total Programming Incompetence..customer of the ISPbank tried to…
Being a customer of ISPbank, I tried adding a card to My amazon.it to buy with this Visa saved in Wallet. Amazon asked for verification, but getting ISP support live to finish this failed three times. The local branch CS can do well, but the ISP online site is scary. I have now given up trying an... Being a customer of ISPbank, I tried adding a card to My amazon.it to buy with this Visa saved in Wallet. Amazon asked for verification, but getting ISP support live to finish this failed three times. The local branch CS can do well, but the ISP online site is scary. I have now given up trying and will use another card. The problem seems to be the programming, showing a low level of skill. That mess left me doubtful about paying with them again.
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utente2024
Jun 15, 2025
Intesa San Paolo is the worst ever…
Intesa San Paolo is the worst bank I have ever used. Its security is almost not there! Let me share one of the things that happened to me. It happened three times and Intesa San Paolo never fixed it. What happened? I bought a ticket for a friend on edreams site. I used the site only to arrange a... Intesa San Paolo is the worst bank I have ever used. Its security is almost not there! Let me share one of the things that happened to me. It happened three times and Intesa San Paolo never fixed it. What happened? I bought a ticket for a friend on edreams site. I used the site only to arrange a ticket for my friend. No subscription needed. Not at all. After a couple of days edreams kept my data and charged 90 euros as if I signed up for a plan. I only saw the notice after my cash was taken. If my money can vanish without my confirmation by OTP or fingerprint or code, it feels like the end. It is no longer a safe bank! This is easy to fix, but Intesa San Paolo never fixed it. This happened to me three times. Now I have decided to switch banks. And the part is, you don't have an easy way to report or recover your money. Customer service is awful! Shame on you Intesa San Paolo. I think Italian government should step before it is too late and customers get affected.
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Kenji
Jun 07, 2025
Unacceptable Customer Service Experience
I need to share my strong disappointment with the support I got recently. As a loyal customer, I expect a basic level of help, but this last encounter missed the mark. It's discouraging when it seems the staff won't even try to assist you. There is a sense they come to work just to do the minimum... I need to share my strong disappointment with the support I got recently. As a loyal customer, I expect a basic level of help, but this last encounter missed the mark. It's discouraging when it seems the staff won't even try to assist you. There is a sense they come to work just to do the minimum, with little care for customers. That disengagement is obvious and very off-putting. My particular issue started with a wait of more than a day to get online help. I know busy times can slow things, but the support after I finally spoke with someone was awful. The chat agent showed no effort to grasp the details of my problem. My question was answered short and vague, with no follow-up or attempts to ask what I needed. To make things worse, the chat ended abruptly without any courtesy check for extra questions. This is not just poor service; it shows a dismissive attitude that leaves customers feeling ignored and undervalued. This experience has pushed me to rethink my relationship with this bank. When faced with such a clear lack of help and apparent indifference to issues, looking at other banks feels necessary. I am now ready to move my business elsewhere to a bank that puts customers first and offers the attentive, empathetic service that today’s market expects. I had hoped for at least a quick fix, a simple apology, and a plan to stop this from happening again. Instead I got silence, delays, and a sense that my business is not valued. Until changes prove otherwise, I will consider other options soon.
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Arman
May 26, 2025
Sulejman deficenti
Terrible custumer service ever
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Sam Reed
Apr 15, 2025
the worst bank you have to wait all day…
that bank is the worst, you wait all day and it moves so slow.
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Elena Conti
Feb 27, 2025
È una barzelletta, non una banca
Assistenza clienti vergognosa, chiudono filiali e bancomat. L'app home banking è scandalosa! Ed è il primo istituto italiano...i gestori in filiale sembrano brindare all'ora felice. Complimenti
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Elena
Jan 29, 2025
Gli addetti di questa filiale non…
Questa filiale non risponde mai al telefono e, quando lo fa, dicono che hanno troppi clienti, quindi se non riesci a contattarli o a prendere un appuntamento, non è colpa loro. Il centralino è sempre muto, rendendo impossibile la comunicazione. Inoltre, una persona in particolare (di cui evito d... Questa filiale non risponde mai al telefono e, quando lo fa, dicono che hanno troppi clienti, quindi se non riesci a contattarli o a prendere un appuntamento, non è colpa loro. Il centralino è sempre muto, rendendo impossibile la comunicazione. Inoltre, una persona in particolare (di cui evito di fare il nome) ha creato gravi problemi a causa di ritardi, incertezze professionali e incapacità nella gestione delle operazioni, senza minimamente preoccuparsi delle conseguenze. A loro non importa, si lamentano, e tu rimani senza soluzioni. La maggior parte delle volte sono costretto/a a prendere l’auto e andare di persona a Milano, perché telefonicamente non c’è modo di avere assistenza. Servizio pessimo e assolutamente da rivedere. Titolo: Assistenza inesistente e mancanza di professionalità Staff at this branch never answer the phone, and when they do, they say they have too many clients, so if you can't reach them or book an appointment, it's not their fault. The main line is always silent, making real communication impossible. Additionally, a specific person (whose name I won’t mention) has caused serious problems due to delays, professional uncertainty, and an inability to manage operations properly, without any concern for the consequences. They don’t care, they just complain, leaving you without solutions. Most of the time, I have to drive all the way to Milan in person because getting assistance over the phone is simply impossible. Terrible service that urgently needs improvement. Title: Nonexistent customer service and lack of professionalism
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Luka Petrović
Jan 14, 2025
My Android version is not compatible…
My Android version won't work with the Banca Intesa Mobi app, so it cannot be installed. Other banks' apps install fine on my device. Why?
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Alex
Dec 28, 2024
100 stars
Bench is great
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Marco Conti
Nov 05, 2024
Call center intesa sanpaolo
Chiamata al centro 800303303, davvero penosa, incompetenza totale, disordine grave, poca empatia verso i clienti, davvero inaffidabili
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Weber
Oct 18, 2024
It's a shame they are not transparent…
It's a bummer they hide things, and you can't get anything real done. Thanks to that tool, it helps a lot in fixing things with clear sense and calm understanding for me.
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ChenWei
Oct 04, 2024
I received no assistance at all
Nobody helped me at all. No one could assist with my plan to open a new bank account and transfer money from China, honestly through this process.
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Arnas Kalnietis
Aug 27, 2024
We made an appointment at Santa…
We booked time at the Santa Marinella branch and came as planned. I had come from another country to open a business account, but staff refused us. The clerk, Simoneta, said she had another appointment and couldn't help. Really poor service. I ended up visiting a different branch since we had to ... We booked time at the Santa Marinella branch and came as planned. I had come from another country to open a business account, but staff refused us. The clerk, Simoneta, said she had another appointment and couldn't help. Really poor service. I ended up visiting a different branch since we had to head out the following day. We left frustrated and hungry for better treatment there.
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Maui's client
Aug 20, 2024
In short: Avoid it at all costs!
Hey everyone, I just went through a really annoying experience with Intesa Sanpaolo Bank, and I am left unhappy with their service. First, the mobile app is poorly made and not easy to use. It looks old and feels slow, which makes it hard to check accounts or pay things. My big issue came when m... Hey everyone, I just went through a really annoying experience with Intesa Sanpaolo Bank, and I am left unhappy with their service. First, the mobile app is poorly made and not easy to use. It looks old and feels slow, which makes it hard to check accounts or pay things. My big issue came when my credit card was blocked for a small balance in my debit account. Even though the debit showed a negative, I put cash in right away to make it positive again. Yet they told me I must wait for my next paycheck to unlock the card, even though the balance was back in the black. Their hard rules make no sense when I did everything to fix it. I think it’s silly that even with a positive balance, I still have to wait. That could happen even if you add a lot of money. Insane rules, and poor service, for a bank this big. I would not tell anyone to use Intesa Sanpaolo Bank. My experience has been a steady stream of discomfort and frustration, and I will try other banks that care more about customers and offer steadier service. I want quick help, clear steps, and real care for people using this service. It should be better. This bank has absolutely no idea what customer focus is. Kind Regards, Client
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Arta Shala
Jul 08, 2024
One star beacuse i can‘t rate it…
Only one star, i can‘t give it any lower!!!!! Awful service from the staff!! The boss or whoever they put there is not helpful at all. It takes ages for him to complete a simple Mandat. I mean your branch near Brunes.. The other branch that nerves me is also the Spar, Komuna e parisit one. i stoo... Only one star, i can‘t give it any lower!!!!! Awful service from the staff!! The boss or whoever they put there is not helpful at all. It takes ages for him to complete a simple Mandat. I mean your branch near Brunes.. The other branch that nerves me is also the Spar, Komuna e parisit one. i stood there for 1 hour 30 min for service!!! they brag about poster quality but there isn't any. Very messy place, i will not come back here again ever.
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Elisa Bruno
Apr 04, 2024
Rude, careless and ungrateful bank employees
Three months passed while I failed to access my mother's online bank after my brother died, since he looked after her accounts. I live abroad but speak Italian well. I have called the branch and the online team many times. Customer service at its worst, they ignore you, talk over you, and simply ... Three months passed while I failed to access my mother's online bank after my brother died, since he looked after her accounts. I live abroad but speak Italian well. I have called the branch and the online team many times. Customer service at its worst, they ignore you, talk over you, and simply don't care. Soon AI will replace staff, and the workers who could really help if they did their job will be out of work. It's been stressful, frustrating, and I worry about her security and daily needs every day.
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