Ecwid by Lightspeed
Hosted cloud-based e-commerce platform provider
How customers rated this site
3
(Based on 26 reviews)
5
4
3
2
1
Companies on Trusteroo aren't allowed to offer incentives or pay to hide reviews.
About Ecwid by Lightspeed
Ecwid by Lightspeed is a hosted cloud commerce platform used by hundreds of thousands of merchants in 175 countries, 50 languages and offers the easiest way to add an online store to any website, social site or multiple sites simultaneously. With Ecwid, you get everything you need to start selling online in minutes. Easily embedded into any web presence and leading POS systems, you can market, merchandise and sell products and services from multiple online stores with mobile management and point-of-sale integration anywhere at any time. Start selling now with Ecwid!
Want to share your experience?
Write a ReviewSites similar to Ecwid by Lightspeed
No related brands found.
Ecwid by Lightspeed Reviews
Jamie Lee
Oct 08, 2025
Solid platform, with quirks
Ecwid by Lightspeed offers a solid storefront with reliable checkout and strong plugin options. The setup was straightforward, but I hit a few performance hiccups during peak traffic. Overall happy, though there are some rough edges.
Was this helpful?
techfan456
Sep 29, 2025
I've been using Ecwid for a year now for my clients
I’ve stuck with Ecwid for a year now, and I’d say it’s a solid pick. They’re cool. Support answers mails within 24 hours. The tools are solid, they launching a new feature almost every week, and they’re pushing to add anything that makes our ecommerce site smoother. I keep telling my friends and ... I’ve stuck with Ecwid for a year now, and I’d say it’s a solid pick. They’re cool. Support answers mails within 24 hours. The tools are solid, they launching a new feature almost every week, and they’re pushing to add anything that makes our ecommerce site smoother. I keep telling my friends and coworkers about them. What I love: - Helpful support - Easy to use in every way, simple to add or manage products - Quick to build the instant site, pages, and sections - Speedy order notification emails - Their mobile app is handy for managing all orders - Zapier, Shipstation, and other apps link up nice and easy - Site loads quickly, the catalog may be a touch slow, but Ajax makes it fly - Love how easy it is to customize page sections and make them look good - Mobile look is neat - Abandoned cart helps keep things moving - Site appearance and content are easy to adjust - Payment and shipping options are simple to edit with clear rules - Cart and checkout feel friendly to customers, tracking works well - Multilingual support options are solid, even if I don’t use them all If I had a few notes: - Consider a separate blog area instead of using product categories for posts - Add rich snippets like Organization Schema, OnlineStore Schema, and Articles Schema - Add an option to index or noindex product pages - A way to create a custom dropdown menu item - Add icons for App Store and Google Play in contact info to link to our apps - Include images in the sitemap - Clean up policies URL from products/pages - Auto-fill image ALT text when empty with title or file name - Make the discount code field more visible at checkout - A media library to reuse images instead of re-uploading for each section - A section library to save sections for reuse on other pages (duplicate section feature needs fixing; often shows only about ten pages and won’t scroll) - Ability to tailor customer email templates by payment or fulfillment status, not a single template for all - Import/export discount codes Overall, I’ll keep using Ecwid for my clients and I’d recommend it. Thanks for the hard work and the solid support. You all rock.
Was this helpful?
Priya Sharma
Sep 22, 2025
Strong features, decent value
Pricing is competitive for what you get, and the storefront tools are solid for growing a small catalog. The main caveat is occasional UI delays during busy hours. Overall, it's a dependable choice.
Was this helpful?
A. Rivera
Aug 24, 2025
Promising, but inconsistent speeds
The platform looks good, but site speed and mobile optimization lag behind competitors. Support was slow to respond and the migration guide was not clear.
Was this helpful?
Alex Carter
Aug 03, 2025
I've used ECWID for 10+ years...no more!
I've used ECWID for more than ten years. They were nice and reliable...and then Lightspeed took over. Since then, it's been problem after problem after problem. - Slow performance. - Broken things I didn't notice. - Their staff messing with my site's payment setup and changing it without my ok... I've used ECWID for more than ten years. They were nice and reliable...and then Lightspeed took over. Since then, it's been problem after problem after problem. - Slow performance. - Broken things I didn't notice. - Their staff messing with my site's payment setup and changing it without my okay. - Lots of downtime. - Pages won't load. - Huge price hike. But what pushed me over the edge is seeing a "Powered by Lightspeed" badge on every product page!!! WHAT? They didn't ask or tell me!!!!! I'm furious about this. I'm going to talk to them tomorrow to see how they think this is okay.
Was this helpful?
Calum Reid
Jul 31, 2025
Discount system broken for months
This checkout system has no way to stop buyers from stacking codes with other promos. For example, during a Black Friday or Boxing Day sale, if you hand out codes, people can apply a coupon over the seasonal deal, and there’s no switch to stop it. This is really dumb, the option to stop codes fro... This checkout system has no way to stop buyers from stacking codes with other promos. For example, during a Black Friday or Boxing Day sale, if you hand out codes, people can apply a coupon over the seasonal deal, and there’s no switch to stop it. This is really dumb, the option to stop codes from stacking with other discounts is a basic feature in any cart. Not having this choice basically makes the whole discounts area useless, or you have to accept people double up on savings. We flagged this months ago, and support still says they are waiting to hear from others to decide if it should be added. I’m sure every Ecwid user who runs codes and seasonal promos will want this feature, most probably don’t even realize their customers can stack two discounts at once, since not having it is the normal way. We reported this a while back, and support says they are waiting on more feedback to see if they should build it. I’m sure it’s needed by many.
Was this helpful?
Marco Rossi
Jul 07, 2025
Easy to access and use
Access made simple for use
Was this helpful?
techfan999
Jun 25, 2025
Please do avoid this platform.
Just skip this site, honestly. The sync with Facebook/Instagram has never worked, and it's been broken for ages. There are some fixes people try, but they're not smooth at all. Using the Ecwid plugin is a pain too, it keeps failing and eats up lots of time with small product links and blog posts.... Just skip this site, honestly. The sync with Facebook/Instagram has never worked, and it's been broken for ages. There are some fixes people try, but they're not smooth at all. Using the Ecwid plugin is a pain too, it keeps failing and eats up lots of time with small product links and blog posts. Links break, and emails from Fasthost and Google about broken links flood in. A year ago it was around £30 a month, and now it's up to £55, and it still doesn't run right!!!!! It wastes time for small shops when issues pop up. Lately I keep getting security warnings about the plugin on my site. All of this stuff eats my time. Do yourself a favor and I did try light fixes, but they broke more links. really AVOID
Was this helpful?
David Carter
Jun 22, 2025
Setting up my online store through…
Ecwid made setting up my online shop easy, and it felt like one of the smoothest moments in online selling I've had. As someone who values getting up and running quickly, I liked how simple their platform was right away. Their tools helped me show items clearly, build a neat storefront, and link... Ecwid made setting up my online shop easy, and it felt like one of the smoothest moments in online selling I've had. As someone who values getting up and running quickly, I liked how simple their platform was right away. Their tools helped me show items clearly, build a neat storefront, and link everything without a tech degree. The help along the way was fast and truly useful, walking me through a couple setup questions and showing me how to get more from my shop. Thanks to Ecwid, Flips & Finds Online now runs with a polished site and a smooth checkout for buyers. I’d suggest it to other small business folks who want to go digital without the hassle. It saved me time and plenty of stress.
Was this helpful?
Alexis K.
Jun 21, 2025
This review is about their CS
Here's my take on their CS. I tried Ecwid about a year ago, but I never ended up using it. This morning I was billed for a full year ($300) and I panicked, since I didn’t recall having an account or ever using their service (I hadn’t set it up when I gave it a try). I emailed support asking if th... Here's my take on their CS. I tried Ecwid about a year ago, but I never ended up using it. This morning I was billed for a full year ($300) and I panicked, since I didn’t recall having an account or ever using their service (I hadn’t set it up when I gave it a try). I emailed support asking if they could at least cancel the account, because I couldn’t figure out which email I used, and I wasn’t happy about a yearly charge for something I didn’t think I used. The CS agent (his name was Wade, shoutout for the solid job he did) replied quickly, issued a refund, and canceled the subscription. I appreciate companies that aren’t rude to customers and that act fast and considerate when these things pop up. I didn’t use their service, but I’d come back later for this kind of customer support alone. It’s exactly how it should be. Thanks for being honest and genuine. I’d recommend them just for this alone. Also, I value a real human touch, not a script. If more companies followed this example, support would feel kinder.
Was this helpful?
D. Martin
Jun 09, 2025
Good potential, uneven support
We like the API and catalog management, but customer support has been inconsistent. If you can handle a few delays, it’s a decent platform to grow with.
Was this helpful?
Mia Klein
May 26, 2025
Ecwid has proved to be the best shopping cart!
Ecwid turned out to be my favorite shopping cart tool. I tried a bunch of others, and they all fell short. The support team is who I reach out to most, and they've guided me through many situations with calm patience! I've learned a lot from Ecwid and appreciate how they answer, or make a new one... Ecwid turned out to be my favorite shopping cart tool. I tried a bunch of others, and they all fell short. The support team is who I reach out to most, and they've guided me through many situations with calm patience! I've learned a lot from Ecwid and appreciate how they answer, or make a new one if needed! They stay patient even when things go wrong! Began 9.22.22
Was this helpful?
Jordan Reed
May 20, 2025
Ecwid does not offer the simple ability…
Ecwid lacks a basic option to authorize a sale for later capture or cancellation. This is big because many payment services like PayPal won't refund the fees, which are about 3%, so if an order is canceled you lose that fee since you can't just void the charge. This feature is free with every oth... Ecwid lacks a basic option to authorize a sale for later capture or cancellation. This is big because many payment services like PayPal won't refund the fees, which are about 3%, so if an order is canceled you lose that fee since you can't just void the charge. This feature is free with every other big site builder I know, like Shopify, BigCommerce, Wix, or Squarespace, so it feels odd that Ecwid leaves it out. I wish they had this option right now, please.
Was this helpful?
A.B.
May 20, 2025
How to close an account?
How do I shut down my account? Response: not right, at all, before posting this review i searched online and checked ecwid help. It said the same, login>my profile>profile. Yet there is no way to close an account. Reached support via chat, they couldn't assist with this issue. Shame I can't atta... How do I shut down my account? Response: not right, at all, before posting this review i searched online and checked ecwid help. It said the same, login>my profile>profile. Yet there is no way to close an account. Reached support via chat, they couldn't assist with this issue. Shame I can't attach a screenshot here or chat transcript.
Was this helpful?
Alex Kim
May 18, 2025
Reasonable, with room to grow
Ecwid by Lightspeed covers the essentials well: easy products setup, safe payments, decent reporting. Some features feel a bit clunky and support responses can be hit or miss, depending on the time.
Was this helpful?
Kai van Dijk
May 02, 2025
1) Overpriced
1) Pricey\n2) For months my store loaded slow for customers on every device, only fixed after I contacted the support team\n3) at 36€ a month, no videos come with it\n4) the UX/UI is really awful\n\nSteer clear, this product is a total joke
Was this helpful?
S. Nguyen
Apr 30, 2025
Onboarding needs much more help
The onboarding wizard is too terse and the knowledge base misses key steps for merchants migrating from another platform. Without clearer guides, setup takes longer than expected.
Was this helpful?
Alex R.
Apr 08, 2025
Avoid ECWID for ticket selling - not fit for purpose
From my view it probably handles selling physical stuff fine, yet it has a really big flaw - it won't sell event tickets, only one at a time. (A user buys two seats, gets a single PDF - no option to give two, or more). Yes there is a big manual fix that includes grabbing names and making each tic... From my view it probably handles selling physical stuff fine, yet it has a really big flaw - it won't sell event tickets, only one at a time. (A user buys two seats, gets a single PDF - no option to give two, or more). Yes there is a big manual fix that includes grabbing names and making each ticket by hand. But that is no real fix for issuing tickets. The marketing hype says it can do this, but it needs huge manual steps like making every ticket with a barcode one by one on a computer, or making people print the order, which isn’t a real ticket (and then, what is the PDF for?). It feels broken for events.
Was this helpful?
Elena Marija Petrovska
Apr 03, 2025
Супер апликација
Кул апликација
Was this helpful?
Calum MacLeod
Mar 27, 2025
Major flaw and no ETA on fixing
Store software is okay most of the time, but it has a big flaw. There’s no way to stop discount coupons from being used with store-wide promotions. For example, if you send a customer a 10% off code, and later run a 15% Black Friday sale, the customer can apply the code to the sale and get 25% of... Store software is okay most of the time, but it has a big flaw. There’s no way to stop discount coupons from being used with store-wide promotions. For example, if you send a customer a 10% off code, and later run a 15% Black Friday sale, the customer can apply the code to the sale and get 25% off, with no setting to stop it. It’s a basic feature that should be on every online store, and support can’t give any ETA on when it will be fixed, implying it’ll be months away at best. That kind of flaw makes customers doubt the whole platform.
Was this helpful?
Alex Carter
Mar 25, 2025
Ecwid's customer service is great!
Support at Ecwid is really solid, mainly because replies come fast; I tell everyone to give Ecwid a try. Building my site is simple, even for newbies, and it plays nice with other apps, which is cool!
Was this helpful?
Miss Emma L
Mar 19, 2025
Ecwid Held My Funds Hostage, Ignored My Refund Requests & Damaged My Business
A few months back I switched my site name, and Ecwid never warned me it could cause trouble. When I started pushing ads and made a sale, they froze the buyer’s payment while still taking their cut. I had to chase support to learn why the money was blocked. Even after I explained I needed two week... A few months back I switched my site name, and Ecwid never warned me it could cause trouble. When I started pushing ads and made a sale, they froze the buyer’s payment while still taking their cut. I had to chase support to learn why the money was blocked. Even after I explained I needed two weeks to finish the order, they ignored my refund requests. They waited until the last 3 days to release funds, giving me no time to buy raw materials abroad. That made my buyer think I was careless, hurting my shop’s reputation. When I asked again for a refund, Ecwid ignored my messages and even called the issue solved without a reply! Ecwid’s behavior was sloppy, sneaky, and poor for my brand, and I wish I had picked another support. If you care about your business, stay away and expect slow help and missing money. Please take this seriously and reconsider before you work with them. Your customers deserve reliable service and prompt refunds.
Was this helpful?
J.R.
Mar 14, 2025
I lost all of my customers and my business.
Switching to Ecwid sunk my audience and customers. None of them trusted Ecwid after that. Ecwid didn't help at all. In the end I had to close my seven-year shop. Now, with a few months left on this plan, I learned the handy features are hidden behind a second upgrade. And that upgrade costs a for... Switching to Ecwid sunk my audience and customers. None of them trusted Ecwid after that. Ecwid didn't help at all. In the end I had to close my seven-year shop. Now, with a few months left on this plan, I learned the handy features are hidden behind a second upgrade. And that upgrade costs a fortune. With the ‘sell on Google’ option, the help pages go nowhere (misleading) and the info is five years past. I regret the move and tell friends to skip Ecwid and choose a service they can trust.
Was this helpful?
Tamia
Mar 13, 2025
My ecwid experience
Starting out here felt pretty curious along the path. Being new to setting up a shop, things started off rough. Still, I found many helpful guides, videos, and a search tool across the platform. Tons of settings, lots of ways to make the shop look clean, in various styles, across different sectio... Starting out here felt pretty curious along the path. Being new to setting up a shop, things started off rough. Still, I found many helpful guides, videos, and a search tool across the platform. Tons of settings, lots of ways to make the shop look clean, in various styles, across different sections, with product layouts, it took me a while since it was unfamiliar and I moved slowly through all the tips on how to use the site. There’s a lot to read, I mean a lot, and key info to help when you’re stuck, I did it plenty of times. But patience matters most! I’m pleased with what I got, earned my first sale this month! The 12th. Feeling proud of this start.
Was this helpful?
Mason Reed
Mar 13, 2025
Use Ewcid
Computers aren't my thing, so I'm not good at them. Ewcid makes a job I hate way much easier. Its the simplest site builder I've used, and someone there to help. If there are downsides I don't know them, and I don't care, because I'd have no site or clients without Ewcid's help.
Was this helpful?
Ben
Mar 10, 2025
I've been using Ecwid since August 2024…
Since August 2024 I’ve been using Ecwid after a rough time with WISHPOND. I liked working with the Ecwid store, which I had to totally redo from the useless mess WISHPOND made, and when I found I could build my own website on the same platform I did it. This is a nice platform to work with and I’... Since August 2024 I’ve been using Ecwid after a rough time with WISHPOND. I liked working with the Ecwid store, which I had to totally redo from the useless mess WISHPOND made, and when I found I could build my own website on the same platform I did it. This is a nice platform to work with and I’d tell everyone about it everywhere too.
Was this helpful?
Join thousands of reviewers
Share your experiences with Ecwid by Lightspeed and help others make informed decisions.
Write Reviews
Share your honest feedback
Earn Badges
Get recognized for quality reviews
Help Others
Guide purchasing decisions
Free forever • No credit card required • 10-second signup