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How customers rated this site

4.8

(Based on 20 reviews)

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About DNA Payments

DNA Payments Group delivers end-to-end payment processing across the UK and EU, including card terminal solutions, online payments, and POS integrations. Founded in 2018, it operates multiple brands and serves tens of thousands of merchants. The group focuses on vertically integrated omnichannel payment solutions, processing large volumes and enabling seamless merchant experiences.

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DNA Payments Reviews

Alex Turner
Alex Turner
Oct 24, 2025
Dylan was very helpful and speedy in…

A helpful agent fixed the terminal issue quickly. Many thanks for your help today.

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Mr J Hassan
Mr J Hassan
Oct 23, 2025
Absolutely brilliant guy good customer…

Totally great fella solid customer care

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Ming Lau
Ming Lau
Oct 22, 2025
Guy and Rocky explained the DNA system…

Two folks explained the DNA system clearly. Nice services overall👍👍

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Anita Kapoor
Anita Kapoor
Oct 21, 2025
Spoke to Duggy was very helpful and…

Chatting with Duggy was friendly and helpful. Satisfied with everything today overall.

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519 Tom
519 Tom
Oct 21, 2025
DO NOT USE THIS COMPANY..
Avoid this firm at all costs. If you want all your personal and business info shared because of data breach and no care for checks, go ahead. You have been warned!!.. Right now I am sending a note to the local, national and the finantial omudsman... This company has to fix the big issues they hav... Avoid this firm at all costs. If you want all your personal and business info shared because of data breach and no care for checks, go ahead. You have been warned!!.. Right now I am sending a note to the local, national and the finantial omudsman... This company has to fix the big issues they have to keep data safe today.

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Nikos Kriemadis
Nikos Kriemadis
Oct 20, 2025
Excellent service

Really nice service, they kept things simple and quick. Amina helped a lot! She checked that everything was going well with the new card machine today, too!

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Alex Carter
Alex Carter
Oct 20, 2025
Had a problem logging in

Had trouble signing in but Konmlan was very helpful and fixed my login issue quickly and easily.👍

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Sam Reed
Sam Reed
Oct 20, 2025
Thanks DNA - Rocky & Guy!
DNA came recommended by a local agent, and I worked with Rocky and Guy. Rocky did plenty to move things along smoothly, very helpful. He was kind, down to earth, and never asked for less than his best - Thanks Rocky! Guy helped to set up the terminals, the online portals and links; he was very pa... DNA came recommended by a local agent, and I worked with Rocky and Guy. Rocky did plenty to move things along smoothly, very helpful. He was kind, down to earth, and never asked for less than his best - Thanks Rocky! Guy helped to set up the terminals, the online portals and links; he was very patient and answered all my questions (there were many!). The terminals seem speedy and easy to use. The portal again seems great and can send links to clients to make payments. Thanks Guys!! (And the ladies with all the admin help in the background!)

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Mason Reed Greasby Ltd
Mason Reed Greasby Ltd
Oct 18, 2025
Phoned this morning as was having…

Called this morning because my Internet and payments were acting up - Ella clearly knew her stuff and guided me through it without any hassle - that woman seems to know everything 😀 award her a big gold star today for sure

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Kanya Chaiyaporn
Kanya Chaiyaporn
Oct 18, 2025
Excellent service

Met Shuna earlier, she was really helpful and friendly, working to fix things for me. Great service, thanks Shuna.

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Emma Carter
Emma Carter
Oct 17, 2025
Really easy to switch

That guy made the switch feel simple from start to finish. He walked us through every part and answered what we asked. Whenever I popped in the office, he called back on time, so everything could be done. It all went very smoothly for us.

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Amit Kapoor
Amit Kapoor
Oct 17, 2025
All good lina is very good

Lina is great and everything's fine

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David Mills
David Mills
Oct 16, 2025
Might be the easiest set up I've ever…

Seems like the easiest setup I've ever done personally. very speedy, very easy.

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Mira
Mira
Oct 16, 2025
Katie was super helpful

Helpful and clear, Katie really followed up on our enquiry from start to finish. A real asset to your team.

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Michael Reed
Michael Reed
Oct 16, 2025
Friendly and helpful staff

Staff were warm and helpful, cut my bill compared to before. Couldn't ask for better, honestly.

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Alex
Alex
Oct 16, 2025
Great customer service from Amina

Amina helped a lot and answered all questions we had about how it works, making the switch to DNA payments easy.

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Michael Reed
Michael Reed
Oct 16, 2025
Payments and Klarna
An in-store rep, Matthew Proud, came by not only for card processing but to show Klarna we could use, too. Matthew paused to walk us through Klarna's workings, and the perks for our shop and shoppers. The joining process was simple, and Matthew did all the work for us. Props to Ameena as well, wh... An in-store rep, Matthew Proud, came by not only for card processing but to show Klarna we could use, too. Matthew paused to walk us through Klarna's workings, and the perks for our shop and shoppers. The joining process was simple, and Matthew did all the work for us. Props to Ameena as well, who helped a lot setting up the terminal and the portal. We felt it fit our needs perfectly.

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Daniel Reed
Daniel Reed
Oct 15, 2025
Guy was very good

That guy was nice, explanations clear, patient, great humour.

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Mia Carter
Mia Carter
Oct 15, 2025
Special thanks to Guy & Dylan for…

Big thanks to Guy and Dylan for helping us switch to DNA payments smoothly and for their patience and great support. Extra thanks for backing Nichola

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Lena Fischer
Lena Fischer
Oct 14, 2025
Amina was great

Amina came through. Thanks!

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