Depop
Global fashion resale marketplace online
How customers rated this site
3.6
(Based on 26 reviews)
5
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About Depop
Depop is the shopping community where the world’s creatives come to buy, sell, discover, and explore the most inspiring and unique things.
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Depop Reviews
Alex Dupont
Oct 21, 2025
I buy something via Depop
Bought through Depop, the item arrived not as described, so I file a case, and the app never changes its status. For 20 days, I push a support query, told they sent an email with return steps, but how would I know when the case shows it’s ‘investigated’ in the app? Then they close the case after ... Bought through Depop, the item arrived not as described, so I file a case, and the app never changes its status. For 20 days, I push a support query, told they sent an email with return steps, but how would I know when the case shows it’s ‘investigated’ in the app? Then they close the case after replying to the support message, since no proof of return was attached before I could answer. You’d think Vinted are bad, but these folks make them look professional—avoid at all costs. I regret wasting my time completely.
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Linh T.
Oct 21, 2025
Quick turn around response
Fast turnaround reply, and they always fix my issues. Thanks a lot
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K.
Oct 21, 2025
Waiting 15 days to receive refund
Not ideal, Some folks send fake tracking numbers. Then you end up waiting 5-10 days to get your money back, plus the extra days waiting for the seller to ship the item. Altogether it takes about 15 days to refund me, and that feels awful. Not acceptable. I expected quicker help, not a long hassle.
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Marco Diaz
Oct 19, 2025
Customer Service are made up of real people, which helps out a lot.
Depop has a lot of nonsense between sellers and buyers, which you kinda expect in a free market app, but what really helps is that the support crew are real people and the feedback actually matters. I think the company should keep that setup, avoid AI and automation, or the whole thing will crumb... Depop has a lot of nonsense between sellers and buyers, which you kinda expect in a free market app, but what really helps is that the support crew are real people and the feedback actually matters. I think the company should keep that setup, avoid AI and automation, or the whole thing will crumble and lose trust from many users too.
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Sophie
Oct 17, 2025
DEPOP DOES NOT HONOR THEIR OWN POLICY
Most of my buys have been easy, but I know these good reviews come from people who’ve not faced problems. If you hit a snag, though, you’re stuck. A seller listed a item as medium when it came as large. I sent depop pics thinking it’d be a quick fix, yet they ruled the seller was right and I walk... Most of my buys have been easy, but I know these good reviews come from people who’ve not faced problems. If you hit a snag, though, you’re stuck. A seller listed a item as medium when it came as large. I sent depop pics thinking it’d be a quick fix, yet they ruled the seller was right and I walked away with something I didn’t pay for. Now they ignore their 10 day rule. I bought an item Oct 8, it’s been 9 days and the time sensitive thing hasn’t shipped. I was ready to ask for a refund today, but I saw depop moved the refund date to the 25th, giving the seller 17 days to ship without my knowledge or consent. This feels wrong, it’s clearly unfair. Beware of the five star reviews that never faced issues because whether a company is good or not depends on how they handle hiccups and their own rules. depop does not honor its own policy. This is a real problem for both buyers and sellers alike. That mess makes buying and selling feel risky and stressful, especially when the clock and rules don’t line up, which really bugs me.
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Leilani Kea
Oct 17, 2025
A quick, kind, and helpful support team!!
Many sellers on Depop are nice and fair. I ran into a scammer who twisted the description about a top. I left an honest review and could return it with help from Depop support. The scammer tried to rate me low as a buyer in retaliation, and Depop fixed that as well. I have never used an app or si... Many sellers on Depop are nice and fair. I ran into a scammer who twisted the description about a top. I left an honest review and could return it with help from Depop support. The scammer tried to rate me low as a buyer in retaliation, and Depop fixed that as well. I have never used an app or site with such quick, kind, and helpful support before. It feels good, especially since many brands lean toward annoying bots. I’m glad to shop somewhere I can be greener by thrifting when I don’t have time to thrift in person, and where I know I’ll be helped if another scam shows up. It shows they care about small sellers and buyers, not just the money. That feels trustworthy and rare online. I’ll keep coming back.
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Omar Farid
Oct 17, 2025
Depop is an absolute disgrace to honest…
Depop is the worst place to sell I’ve tried ever. I shipped an order exactly as asked, gave full tracking, kept the buyer and Depop in the loop every step — and still got punished. The parcel was late by Evri (not my fault), yet instead of helping, Depop refunded the buyer, took the cash from my ... Depop is the worst place to sell I’ve tried ever. I shipped an order exactly as asked, gave full tracking, kept the buyer and Depop in the loop every step — and still got punished. The parcel was late by Evri (not my fault), yet instead of helping, Depop refunded the buyer, took the cash from my account, and banned me permanently without a proper check. Their so-called “support” is gone — you get automated replies, no real person to talk to, and no one taking responsibility. The system clearly favors buyers even when sellers show proof of postage and tracking. One slip in the courier’s system and you are treated like a scammer. Depop has no seller protection, no openness, and no integrity. They let scammers use the refund system while punishing real sellers who follow the rules. I’ve lost my account, my sale, and my trust in this place. If you value your time, money, and sanity, stay far away from Depop. They’ve built a model that punishes honesty and protects fraud. Absolute joke of a company. ⭐ Rating: 0/5 – Avoid like the plague.
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Mia Carter
Oct 16, 2025
I buy lots of things on Depop
Shopping on Depop a lot, I keep it simple. A few hiccups popped up, yet most were sorted in my favor. My two daughters also use Depop.
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techfan456
Oct 15, 2025
I give 5 start just because they sorted…
They fixed my issue caused by their own mistake, so I give 5 stars. Glad my problem with my items I want to sell is solved. That's all today.
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Mia
Oct 14, 2025
I Love Depop ❤️🫶🏽
I adore Depop ❤️🫶🏽
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Mia
Oct 13, 2025
Depop was very responsive to my request…
Depop replied quickly to my request to return an item that wasn't as described. Their updates and follow-up were great! Thanks so much today!
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Arman Kapoor
Oct 13, 2025
great understanding of the situation
strong grasp of the case, clear ansers, and very straightforward language.
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Mia Carter
Oct 13, 2025
Support very responsive and solved…
Support very responsive and fixed problem fast.
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Zoe
Oct 13, 2025
Awful customer service especially from…
Awful help from the team, especially the reply from someone signing as (Joseph B). I doubt that's a real worker name and the same trick happened with a rude person back in 2021 named (John B) Depop just doesn't work for me; I'll stick with Vinted, which feels safer when I’m selling a lot. I woul... Awful help from the team, especially the reply from someone signing as (Joseph B). I doubt that's a real worker name and the same trick happened with a rude person back in 2021 named (John B) Depop just doesn't work for me; I'll stick with Vinted, which feels safer when I’m selling a lot. I would not trust it for sales.
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Michael Reed
Oct 12, 2025
Very dubious site
Yesterday I got an email from Depop saying something had sold. I wasted more than two hours dealing with its silly financial check. Most options didn't work, but the chat person did take a payment from my Barclaycard. I have reported Depop to Barclaycard as a very shady site. Totally annoyed, I w... Yesterday I got an email from Depop saying something had sold. I wasted more than two hours dealing with its silly financial check. Most options didn't work, but the chat person did take a payment from my Barclaycard. I have reported Depop to Barclaycard as a very shady site. Totally annoyed, I warn others to be careful with Depop online.
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Liam Carter
Oct 12, 2025
THE MOST BRAINLESS TEAM AS HELPING CENTRE .!
Whoa, I’m not sure where to begin. Who thought up this place? Anyway, nice try, but the customer help with the 'help options' came off as a total mess. It feels like a joke. I bought one pair of boots from a seller, paid 32£. Then she messaged saying she’d rather not ship, since her account only ... Whoa, I’m not sure where to begin. Who thought up this place? Anyway, nice try, but the customer help with the 'help options' came off as a total mess. It feels like a joke. I bought one pair of boots from a seller, paid 32£. Then she messaged saying she’d rather not ship, since her account only shows 21£. Basically Depop charging fees and taking cash. Now I see it makes no sense— when a seller posts something you see the total fees, shipping, etc.— that’s how Vinted works, I’ve sold there. But even if it was similar, what’s my fault about Depop fees? At the time I worked far from home, I’d return every three weeks. I bought a lot then, so when I got home a stack of boxes waited for me. I searched for the boots, nowhere to be found. Maybe the mugs were delivered to the wrong place or left in some 'safe spot,' as many firms do. I went through emails to find the receipt and see what happened. I found it, saw she hadn’t replied, and I tried to message HELPGING CENTRE? – no, HELPER CENTRE. To my surprise—they said I CANT open a dispute, because it’s too old (about three weeks since order). I didn’t check her reply, figured she did reply, but she didn’t. As a buyer, those 32£ are gone. Now I think she used it as a lie to scam me, and I suspect she did it before. She knew there’s no option to refund a buyer. Does that make sense? And that’s when my time with Depop ended. This kind of person is silly (the seller and the Depop team). They think they win with small tricks, but karma catches up. And whatever we give to the world, it comes back. I wish them well, no hate, just money. So guys, if you ever face this, tell the story too. I hope I’ve saved some future victims.
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Liam Reed
Oct 11, 2025
Depop is a joke!
Depop felt like a mob of slanderous fools. I was tagged with sexual harassment and banned. My shock grew when the email hit my inbox. I asked for proof and wanted to know what I could have done. I told them I wasn't trying to lift the ban, just wanted clarity. After many emails, I finally heard i... Depop felt like a mob of slanderous fools. I was tagged with sexual harassment and banned. My shock grew when the email hit my inbox. I asked for proof and wanted to know what I could have done. I told them I wasn't trying to lift the ban, just wanted clarity. After many emails, I finally heard it was a mistake and my account was back. They offered no real apology or explanation, just the word 'mistake'. So I deleted the app and left Depop behind. *could've used a stronger word Bottom line, it was a rough ride, and I won't trust it again. The whole thing felt unfair, like they jumped to a harsh claim with no real proof. I kept asking for evidence, and all I got was silence and a quick decision. When the ban was lifted, there was no apology or heads up about what happened. I still felt burned and removed the app for good.
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Liam
Oct 11, 2025
Depop Support is great.
Quick replies from Depop's help team! I ran into a problem I fretted over a lot, I honestly could hardly sleep thinking I might have lost $62 from my account since I’m a broke student. I can vouch for every user here that whenever Depop's support folks answer and try their hardest to fix any issu... Quick replies from Depop's help team! I ran into a problem I fretted over a lot, I honestly could hardly sleep thinking I might have lost $62 from my account since I’m a broke student. I can vouch for every user here that whenever Depop's support folks answer and try their hardest to fix any issue with a buy or seller—we all value it, and we all really appreciate it.
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Marina Vega
Oct 11, 2025
Customer service is the best
Support team really shines! I feel safe both selling and buying here every time.
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Mia
Oct 10, 2025
Dealt with the issue quickly
They handled the issue fast
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S. Kim
Aug 22, 2025
Mostly great, a few tweaks
Item matches description and quality is good. A small stitching issue near the sleeve, but it's hardly noticeable. Overall I'm happy with the purchase.
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Emily Carter
Aug 13, 2025
Excellent find, fast shipping
Item arrived exactly as described and fits perfectly. Packaging was careful and shipping was fast.
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M. Chen
May 26, 2025
Fair value, some flaws
The item is on trend and decent for the price. Sizing ran a bit small and fabric feels thinner than expected.
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Jordan Lee
May 22, 2025
Pricey, could be better
Delivery was fine, but the Depop listing didn’t meet my expectations from photos. It’s still usable, but not worth the price.
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Alexis Park
May 07, 2025
Nice dress, quick delivery
Dress looked great on. The Depop listing was clear, but the color was off a bit.
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J. Rivera
Apr 29, 2025
Love the vintage vibe
Stunning item, texture and color are true to photos. Seller was responsive when I asked about measurements.
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