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About Cirroparcel
Cirroparcel is a courier and logistics company delivering last-mile parcels for e-commerce platforms with real-time tracking and flexible delivery options. It operates primarily in Europe and has undergone a rebranding to GofoExpress.nl.
Maybe I got lucky, or maybe they are getting better. The only issue is that it said it was out with the courier at 11, and it really ended up arriving at 22.
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Alex
Sep 29, 2025
I would give them less stars if I…
I would give them fewer stars if I could. Since May, I have faced so many mistakes. Let me start with this: they won't give a date or time. They just say: 'your package will arrive in two to four days'. That feels normal, right, waiting at home for four days? Wrong! Then on delivery day you do no... I would give them fewer stars if I could. Since May, I have faced so many mistakes. Let me start with this: they won't give a date or time. They just say: 'your package will arrive in two to four days'. That feels normal, right, waiting at home for four days? Wrong! Then on delivery day you do not get a time window email. They just expect you to stay home all day. But that is normal, right? Wrong! If it ended there, I would have under three stars. But it doesn’t. Even if you stay in all day, they sometimes say you weren’t home (GPS mixups, I think). Being a delivery driver, it’s normal to mess up even if the computer points you there. Wrong! I stopped ordering at SHEIN because they did nothing to fix this. Now I cannot order at Temu either, since they know but do not care. All three say they have humans in service, but no real people are there. The replies are dumb and uncaring, and that is infuriating. Fake a human is better. Cirro parcel (now gofo) takes it up a notch. They tell you to contact them 'for a new delivery appointment' and you try the online bot. That says it’s human, so we trust it, right? Wrong! Still the same silly replies. Cirro parcels’ customer service is so bad they fake a human even worse! So what do you do if you cannot talk to a human online, you call them? Wrong! I started dialing on a Monday at 8:30 in the morning, I kept at their heels for hours. Calling, calling, calling, tossing my phone, calling again and again, and I nearly lost it. No one picked up, they didn’t even have a hold line. No menu or message telling you to stay on hold for less busy times. Nope, not a thing. I really tried this awful company. And yes, I’m posting this on the Temu and SHEIN pages too. Give yourself a break, pay a bit more so you won’t deal with them. If SHEIN and Temu drop them, I would buy there again, quickly. Right now I can’t. Kind of sad about it. Mostly because I wanna save a few cents? No way! Anyway, run, don’t walk, when you see a firm that uses them. Run the other way fast! Their tracking never helped, it spun me in circles and false promises. I even tried to switch pickup options, but nothing changed. One driver paused near my house, then vanished, leaving me stuck again. The more I wrote, the more canned answers I got. I just wanted a real window but kept missing chances. If only they cared as much as they talk. Maybe I should pay, so I can smile again.
This courier service earns no stars from me. I bought several dresses from Shein for a sunny trip and only one arrived. Not sending the rest pushed me to shop elsewhere. I emailed Cirroparcel twice (no reply), and rang them three times (no answer). That delay ruined my trip and left me scrambling... This courier service earns no stars from me. I bought several dresses from Shein for a sunny trip and only one arrived. Not sending the rest pushed me to shop elsewhere. I emailed Cirroparcel twice (no reply), and rang them three times (no answer). That delay ruined my trip and left me scrambling for outfits, frustrated and disappointed with Cirroparcel. Very poor service.
You guys are the worst delivery crew ever. Your driver keeps tossing my order to random doors because he won't walk up a few stairs, which is really annoying. I live on the third floor, not that hard. Do your job properly, right now.
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Marc
Sep 24, 2025
I was informed at every step of the…
Temu and then Cirro/Gofo kept me posted at every step of the ride. The courier arrived on time, rang me before dropping off, and was polite. I am very pleased. I'm surprised by how many negative posts there are. Was I the lucky one? Hope it stays that smooth.
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Nadia Farah
Sep 18, 2025
I called on the day of the delivery to…
On delivery day I said I'd be home by two, so they knew the plan. The package was huge, and the driver handed it straight to me, unlike others who would just leave it out for anyone to grab that day too.
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Clara Martins
Sep 17, 2025
The worst expérience ever with a very nin professional logistic company. They are a shame for the world to continue existing!!!
Worst experience ever with a totally unprofessional shipping company. They are a disgrace to the world and should vanish soon today!!!
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Mia Collins
Sep 11, 2025
Worst Delivery Company – Never Again
This was the worst shipping experience I've ever had. I'll skip any store that uses Cirro Parcel for delivery—truly awful service.
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Alex Carter
Sep 10, 2025
Useless and a bunch of liars
Completely useless and full of liars. They even renamed to GofoExpress.nl. Real-time tracking is a joke, I waited all day while they claimed it was out for delivery. Then at 20:50... suddenly it changed to preparing for delivery. No live updates and zero customer support. If you ship from abroad,... Completely useless and full of liars. They even renamed to GofoExpress.nl. Real-time tracking is a joke, I waited all day while they claimed it was out for delivery. Then at 20:50... suddenly it changed to preparing for delivery. No live updates and zero customer support. If you ship from abroad, avoid letting this firm handle the final mile for overseas orders anyway.
Deliveries show up when Cirro feels like it. No heads-up before, no option to reroute or pick a different day. Their new site GoFo is useless. Their chatrobot only knows five words, and that is the support you get anyway
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Ben Carter
Sep 02, 2025
Just another one who doesn't care to knock or ring
My first take with Cirro was a bit rough, to be honest. Cirro is just another courier who often skips ringing or knocking, and they leave the package at the door without a heads-up, too.
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Ruben Meijer
Sep 01, 2025
CIRRO Parcel
CIRRO Parcel is awful. The delivery person snapped a photo of my door and said it arrived, but I was away on vacation, so that's not true. They do nothing to fix it. Never order from TEMU again, because they keep it for themselves anyway.
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Alex Chen
Aug 26, 2025
Delivery never arrived
I waited two weeks and nothing arrived. Cirroparcel's tracking never updates and support kept blaming the courier.
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RT
Aug 23, 2025
Them courier has stolen my order
That courier took my order, and I feel they swiped it. Only after I filed with the police did I hear from them. They emailed that my parcel got lost in transit. Unfortunately, due to poor service and their way of handling things, nothing happened yet. I still fight with the shop for my money.
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Kian R.
Aug 16, 2025
Didn’t get my parcel to Netherland.
Missed my parcel in Netherland. They claimed it was delivered and sent a map to my building with the mailboxes, but nothing was in my box. Nr: CINL5340180…684. i checked every day, and still nothing came here.
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Alex
Aug 16, 2025
This company is a scam
That business is a sham, they will calmly take your cash, promise you'll get your package, send you a fake delivery person, then claim your order is in the mailbox. I get home, mailbox bare. I reach out to the "business," and they want a photo of me and/or my mailbox to match with pics from the s... That business is a sham, they will calmly take your cash, promise you'll get your package, send you a fake delivery person, then claim your order is in the mailbox. I get home, mailbox bare. I reach out to the "business," and they want a photo of me and/or my mailbox to match with pics from the supposed driver (which I doubt even exist). It all sounds staged, and I feel cheated and ignored, completely.
If I could rate them negative, I would. I’ve waited weeks, and their so-called “customer help” is a joke. Calling them feels like a test of patience: endless hold music followed by “Your call matters to us” — really? Then they answer after ages, not quick. When they finally pick up, they don’t fi... If I could rate them negative, I would. I’ve waited weeks, and their so-called “customer help” is a joke. Calling them feels like a test of patience: endless hold music followed by “Your call matters to us” — really? Then they answer after ages, not quick. When they finally pick up, they don’t fix anything. They just say “it’s on the way,” which is just what the site already says. I’ve talked to them twice now, and it’s clear they have no clue what they’re doing, no idea how to handle folks, and zero sense of what service even means. Stay away from them. Save your time.
Not suprised by the chatter. I ordered something and the update never moved; it stays at a local hub for ages with no word or anything. How can they stay in business like this?
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Mira Janssen
Aug 09, 2025
Horrible
My deliveries keep getting messed up, no matter what I do. Now several orders say delivered, yet I still didnt receive them. They aren’t helpful either.
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Mia
Aug 09, 2025
They steal packages and set up false…
These folks take my parcels and put wrong notes that the receiver refused, even though they never came by my home. When I email them, they promise to fix it, but weeks pass with no change. The parcel never shows up. The company - Ortorex - that sent the package also shrugs it off and won't refund... These folks take my parcels and put wrong notes that the receiver refused, even though they never came by my home. When I email them, they promise to fix it, but weeks pass with no change. The parcel never shows up. The company - Ortorex - that sent the package also shrugs it off and won't refund the buy. Both are scams. I need this to be shared so others won't fall for it. Please warn friends, family, and neighbors before they fall too.
Waiting on a Temu order that was due by August 8. Tracking showed CIRROParcel got the package on the 6th. They kept it for 48 hours before sending it out for delivery. Once it left, there was no ETA given about when it would arrive. That delay wrecked my plans for the week. Luckily we have camera... Waiting on a Temu order that was due by August 8. Tracking showed CIRROParcel got the package on the 6th. They kept it for 48 hours before sending it out for delivery. Once it left, there was no ETA given about when it would arrive. That delay wrecked my plans for the week. Luckily we have cameras, and I spotted the courier coming with the box. He didn't ring the bell, and he just dropped it by the door. WORST SERVICE EVER. Temu should drop CIRROParcel from their partners! I won't trust CIRROParcel again after this ever.
