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How customers rated this site

3.5

(Based on 20 reviews)

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About Chase

Welcome to Chase: the award-winning bank designed to help you make the most of your money. We’re a digital bank that’s part of the JPMorganChase family – and we’re proud to support millions of customers in the UK.\n\nWe’re here to help all our customers reach their goals, both big and small. That’s why our app’s packed with useful tools, insights, resources and support – so you can manage your finances all in one place.\n\nWhen you spend, save and invest through the Chase app, it’s all in one place – and intuitive and easy to use¹. And we have layers of security and fraud monitoring to help you keep your money, account, and personal information secure.\n\nReady to see what your money can do? \nOpen a free Chase account today.\n\n1 As with all investing, capital at risk. Investments are provided by Nutmeg through the Chase app and not guaranteed by Chase. 18+, UK residents. Chase current account required.

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Chase Reviews

Alex D.
Alex D.
Oct 25, 2025
I was an advocate of chase when the…
I backed Chase when it first came to the UK, and I told plenty of family and friends about it. The whole experience felt simple for a bank and was a real breath of fresh air. I like the app and the service from staff is excellent. But I am looking to move to another bank with better rates. It’s a... I backed Chase when it first came to the UK, and I told plenty of family and friends about it. The whole experience felt simple for a bank and was a real breath of fresh air. I like the app and the service from staff is excellent. But I am looking to move to another bank with better rates. It’s a real shame Chase has pulled many perks for existing customers and dropped interest rates well below rivals. Hope they listen.

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Mason Reed
Mason Reed
Oct 25, 2025
Used since they arrived to UK

Since they got to Britain, they’ve been good overseas and the app is handy.

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David Reed
David Reed
Oct 25, 2025
No customer loyalty

Nice at first when I opened the account. Loyalty gone fast. Deals got worse each year. They moved my funds to somewhere I'm not valued as a customer anymore.

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Jenna Clarke
Jenna Clarke
Oct 25, 2025
Perfect experience

All in all an excellent experience. They offered better rates than banks. Easy to set up. Would recommend.

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Mr Daniel Carter
Mr Daniel Carter
Oct 25, 2025
Take it Abroad

It really runs smoothly when used abroad.

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K
K
Oct 24, 2025
Avoid chase bank UK
Once I trusted this bank a lot, I told coworkers and friends they were the best, from what folks say about loyal customers not getting good perks, over the years their support got worse, and that slowly pushes me to switch and try elsewhere. Now I warn others and look for a bank with better care ... Once I trusted this bank a lot, I told coworkers and friends they were the best, from what folks say about loyal customers not getting good perks, over the years their support got worse, and that slowly pushes me to switch and try elsewhere. Now I warn others and look for a bank with better care again.

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Liam Carter
Liam Carter
Oct 24, 2025
An Account worth having

So simple to use and control

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Oliver Reed
Oliver Reed
Oct 24, 2025
Chase is a great way to save and Bank…

Chase makes saving easy and banking handy with nice rates we are glad we opened accounts and will stay with them

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Jonah Pike
Jonah Pike
Oct 24, 2025
Useless Useless Useless Useless

Still waiting on my money … feels like talking to space … totally useless, man

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Alex Carter
Alex Carter
Oct 24, 2025
Poor rates for existing customers

Watch out. They give nice rates for shoppers ONLY! Booster deals to existing clients come and go and never renew, keeping your savings stuck on low yields. It relies on people sticking around to let them slide by with it.

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UK_Reviewer
UK_Reviewer
Oct 24, 2025
Payments on PAYE arrived instantly

PAYE money arrived right away, great support 5⭐️, freeze card, stop online payments & can withdraw £1000 safely today

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Mara L.
Mara L.
Oct 24, 2025
App keeps crashing

Can't get to my money because the app keeps crashing. I log in and it crashes after 10 seconds, I can't finish any payments today. I spoke to support who were supposed to call back, they didn't. It's a known issue since others are posting about it in the play store lately. Not impressed.

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RD
RD
Oct 23, 2025
A good bank

A nice bank. Very good handling of fraud payments, nice customer service team.

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Mateo
Mateo
Oct 23, 2025
One of the most sufficient and…

Among the most reliable and solid online banks today.

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Daniel Carter
Daniel Carter
Oct 23, 2025
Excellent

Great, easy experience.

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Liam Carter
Liam Carter
Oct 23, 2025
((WE ARE ON DAY3))
((DAY 3 HERE)) NO MONEY 💥 NO POWER 💥 3 KIDS 💥 1 SISTER WITH A DISABILITY.💥 Do folks tell me not to bank there. Review of Chase Liam Carter 2 reviews GB Rated 1 out of 5 stars Updated a day ago They froze my account with no warning at all!!!! Because an old friend got drunk, with mental health... ((DAY 3 HERE)) NO MONEY 💥 NO POWER 💥 3 KIDS 💥 1 SISTER WITH A DISABILITY.💥 Do folks tell me not to bank there. Review of Chase Liam Carter 2 reviews GB Rated 1 out of 5 stars Updated a day ago They froze my account with no warning at all!!!! Because an old friend got drunk, with mental health stuff, and he went and told on his pals and kin to fund his beer and drugs, I sent all the info. Yet here I sit with three kids and a vulnerable sister, broke. My kids cried, my sister cried, I felt stuck, with no heat, no help, and no hope for us. Social Services had to step in today. Seriously, stay away from Chase. The way they’ve treated me is inhumane.

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Michael Reed
Michael Reed
Oct 23, 2025
Glitchy app which has failed to update…

The app keeps glitching and it failed to update in twelve months. Apart from that, service is secure and care is really great. So it won’t be my main account.

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Mihai Ionescu
Mihai Ionescu
Oct 22, 2025
NO DARK MODE

No dark mode here!

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Mia Carter
Mia Carter
Oct 22, 2025
Great bank
Solid bank. Really easy app to use, decent interest, love the cashback and round-up perks. Support is fast and simple, you can text a rep and hear back quick anytime, no long calls or bots like other banks. Only wish is there were UK branches on high street for easier access, otherwise I'm happy ... Solid bank. Really easy app to use, decent interest, love the cashback and round-up perks. Support is fast and simple, you can text a rep and hear back quick anytime, no long calls or bots like other banks. Only wish is there were UK branches on high street for easier access, otherwise I'm happy with Chase. The app shows my spending clearly, the rewards add up, and transfers happen fast when I need them too.

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Daniel Murphy
Daniel Murphy
Oct 22, 2025
A refreshingly simple App and a…

An easy to use app and a solid dependable service for daily use. Chase does exactly what they claim, no fuss. Simple to travel with, quick updates when payments go through or get rejected, etc. And nice savings rates where your cash is instantly accessible if you need it fast.

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