Honestly, I wish I could rate zero. The photos looked nothing like what I got. Shop claims decent stuff, but prices are crazy high. Not worth a single cent today.
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Lukas Weber
Oct 11, 2025
I never got the clothes don't buy from here
I never got the clothes, place is a scam, don't buy here, shut it down
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Michael Carter
Oct 11, 2025
Beware! Extremely poorly constructed garments
I bought a jumper and a cardigan. The neck on the jumper is stretched and ripped and there is heavy fuzz on the sleeves. It looks awful! The cardigan isn’t the right item I picked. Both pieces feel cheaply made and look like they came from a secondhand shop. Very disappointed with these items.
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Sophie Lane
Oct 01, 2025
Poor Quality, no returns
The item quality is really extremely poor, all polyester. Their 30 money back guarantee is clearly false. They dont do returns anyway. Dont be fooled. Dont order from the site
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Mia Carter
Sep 21, 2025
Don’t fall for this! Save your time and excitement!
Just got my three items yesterday and I’m shocked by the bad quality on every piece. Plus the packing reeked, a sharp chemical stink. Fabric feels cheap and all the pieces are junk. Trashy stuff for sure, and it cost me over $300. No reply from support yet, but nothing here is something I’d keep.... Just got my three items yesterday and I’m shocked by the bad quality on every piece. Plus the packing reeked, a sharp chemical stink. Fabric feels cheap and all the pieces are junk. Trashy stuff for sure, and it cost me over $300. No reply from support yet, but nothing here is something I’d keep. It looks like a scam, and I fell for it hard. Guess I’ll warn friends not to buy there again.
I wouldn't even give this company 1 star. SCAM DO NOT ORDER. it isn't luxury. it's cheap shit thin and see through fabric. every part of this company feels cheap. as a customer i deserve my money back. and they won't give it! i'm so fuming and disgusted i paid £40 for a dress that looked nice onl... I wouldn't even give this company 1 star. SCAM DO NOT ORDER. it isn't luxury. it's cheap shit thin and see through fabric. every part of this company feels cheap. as a customer i deserve my money back. and they won't give it! i'm so fuming and disgusted i paid £40 for a dress that looked nice online and i bought it for my 21st birthday. i now don't have a dress and it's in 2 weeks this dress took 16 days to arrive and after emailing about my refund they drag it out. 17 emails back and forth about a refund and all they do is say sorry and ask if i want help? well i've asked a million times for a refund! and they only offer me 20% no no no my money is my money. absolutely livid. i want my cash back now, no more excuses, end, please.
Poor Show from a Luxury Brand I bought Céline sunglasses and they came warped, and without the brand’s own packaging, which is not acceptable. It feels awful when a luxury name ships broken items and shows little care for customers. I will ask for a refund and promise I will not buy from this b... Poor Show from a Luxury Brand I bought Céline sunglasses and they came warped, and without the brand’s own packaging, which is not acceptable. It feels awful when a luxury name ships broken items and shows little care for customers. I will ask for a refund and promise I will not buy from this brand again. This whole experience left me feeling disappointed and not willing to shop here again.
Price they ask feels steep and not worth it!! Their customer care is bad!
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Sophie Lane
Jul 01, 2025
Items took weeks to arrive (from china)…
Shipping dragged from China for weeks, with junk quality and wrong items sent. Awful fabric and expensive, slow returns. Skip ordering unless you want the hassle.
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Emma
Jun 25, 2025
DO NOT ORDER FROM THIS COMPANY
STAY AWAY FROM THESE FOLKS! Celine Toronto. The outfits look nice online, and when they arrive (three weeks later), they are TOTAL JUNK! Materials feel cheap, the sizes are off, and support is MISSING IN ACTION— no reply at all! This is clearly a SCAM. IT DOES NOT SHIP FROM TORONTO!! They never f... STAY AWAY FROM THESE FOLKS! Celine Toronto. The outfits look nice online, and when they arrive (three weeks later), they are TOTAL JUNK! Materials feel cheap, the sizes are off, and support is MISSING IN ACTION— no reply at all! This is clearly a SCAM. IT DOES NOT SHIP FROM TORONTO!! They never fix issues or help.
Picked up Triomphe shades, and the arm snapped away; they said it can't be repaired, and I got zero help from Celine or Selfridges support. Fair it isn't.
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Nabil Farid
Jun 07, 2025
My parcel was misplaced by Celine
Let me state my strong dissatisfaction with how the missing parcel case has been handled. According to reports, the parcel, thought to be lost or stolen, was said to be found by someone who reached out to Celine on June 6. Yet I was not told of this update by Leander or Simome, the staff I spoke ... Let me state my strong dissatisfaction with how the missing parcel case has been handled. According to reports, the parcel, thought to be lost or stolen, was said to be found by someone who reached out to Celine on June 6. Yet I was not told of this update by Leander or Simome, the staff I spoke with. This lack of communication is not acceptable and has left me quite distressed. Even though my parcel is now in someone else's hands, Celine has refused to issue a refund. This feels utterly unreasonable. The item was lost while under Celine's care, and it is your duty to secure its safe return to me or to grant a full refund. The fact that a third party had to reach out to you about the status of my parcel, and that I was not promptly updated, marks a serious failure in customer support. I demand quick action to fix this disruption. I expect Celine to arrange a safe return of my parcel at your cost or to issue a full refund without further delay. If I do not receive a satisfactory reply and resolution within two working days, I will be forced to take this further, including filing a formal complaint with consumer protection bodies and pursuing legal options. Please rewrite this review completely differently while maintaining the same voice, tone, and outcome.
Sent me a faulty bag and the help desk was rude and dismissive when I asked for a swap. Never again!!!!
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Emma
May 22, 2025
no tracking no item no service no…
still no tracking, no item, no service, no calls, emails, nothing
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Reza Karim
May 17, 2025
Don’t get that product over price…
Skip that item; it's pricey and late with shipping. You can find a nicer thing for that money. Brand like Louis Vuitton just tries to earn more cash.
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Mason Reed
Apr 02, 2025
DONT USE THIS SITE YOU WONT RECEIVE…
Skip this site you wont get what you paid for trust me!!
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Lena Brooks
Apr 01, 2025
Plot twist
I needed my package fast, and waiting for Celine to confirm it felt endless. So I shot them emails twice with no reply, then sent another to cancel, still no reply. But next morning I rang Celine and asked if they could speed things up. The woman who helped me (name escaped me, maybe Kate) was ki... I needed my package fast, and waiting for Celine to confirm it felt endless. So I shot them emails twice with no reply, then sent another to cancel, still no reply. But next morning I rang Celine and asked if they could speed things up. The woman who helped me (name escaped me, maybe Kate) was kind and quite nice, considering all the reviews I'd seen about Celine support. She got my order set and sent to the courier almost right away that same day. Huge thanks to her. The agent told me they can take up to 24 hours to answer by email, so if you want quick help, I suggest calling Celine on the phone. Hearing her calm voice helped me calm down and I appreciated how fast they acted after the call. I'd tell friends earlier.
After my husband ordered four lipsticks for me months ago, each meant to come with its own tiny drawstring pouch for a purse, we got not one bag in any shipment—all were packed in separate boxes. We sent several emails and “Nicole” answered our messages, but after almost six weeks of stalling she... After my husband ordered four lipsticks for me months ago, each meant to come with its own tiny drawstring pouch for a purse, we got not one bag in any shipment—all were packed in separate boxes. We sent several emails and “Nicole” answered our messages, but after almost six weeks of stalling she said an internal investigation had to happen! Unbelievable…. Days later she emails the corporate team saying they can’t locate any bags for us….never trust this company -they truly do NOT know the first thing about customer service! Don’t waste your time with Celine -it’s a garbage operation that just wants to take your money -and the new lipsticks are so ordinary-go back to school Celine and learn how to treat any customer with kindness. It left me annoyed and wishing I had never ordered these. Not worth it.
Call center acted robotic, can't help at all, and had no ideas for my issue.
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Lena Brooks
Feb 27, 2025
Don't order from them!
Like many buyers, I ordered boots and after 9 weeks I still haven't received them. Customer support is awful. They wouldn't refund my money, so my bank is trying to reverse the charge. Now the order status button barely works! I'm ashamed to say I was fooled. Do not buy from this seller. Ever again.
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