BigCommerce
Cloud-based ecommerce platform for retailers
How customers rated this site
1.4
(Based on 27 reviews)
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About BigCommerce
BigCommerce is the world’s leading cloud ecommerce platform for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce enables businesses to grow online sales with 80% less cost, time and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies and industry-leading brands.
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BigCommerce Reviews
Avery Chen
Sep 15, 2025
Billing confusion and outages
Charged me twice for a plan I didn't want. Then the dashboard froze during checkout; support took days to respond.
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D. Simmons
Sep 10, 2025
Search and UI are awful
The search function is useless; categories are buried; it feels like I'm fighting the CMS daily.
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Maria Gomez
Sep 09, 2025
Hidden fees ruined budget
Pricing page misleads; hidden fees hurt.
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Jordan Lee
Aug 25, 2025
Unreliable platform, disappointing experience
BigCommerce kept dropping my site during a busy sale. Support was slow and unhelpful.
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R. Patel
Aug 06, 2025
Missing features for my niche
The platform is solid, but it lacks essential features for my business. I had to work around using apps that slowed my site.
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Taylor Brooks
Jul 05, 2025
Could be better with docs
It's not terrible, but the documentation is scattered and hard to follow. When you can get help, responses are decent, but it's sporadic.
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Alex Kim
Jun 17, 2025
Migration nightmare, still not done
I attempted to migrate from another platform; data mapping failed; support insisted it's on me.
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Lena Hayes
Jun 21, 2024
Wish I'd read these reviews before…
If only I had checked these reviews before joining Bigcommerce. I used Bigcommerce for not long before seeing my wordpress stats drop fast. Since then I moved my site and things are back to normal... Then I got charged an annual fee because I apparently hadn't cancelled it properly. I messaged su... If only I had checked these reviews before joining Bigcommerce. I used Bigcommerce for not long before seeing my wordpress stats drop fast. Since then I moved my site and things are back to normal... Then I got charged an annual fee because I apparently hadn't cancelled it properly. I messaged support to ask for a refund but they wouldn't return the money even though I hadn't used them for months. Looking at the reviews below it's clear it's why folks are dropping them fast. I still get messages from Wordpress saying they're about to charge my card for this or that service that I've signed up to and forgotten about... Which gives me time to go in and cancel the service before I'm charged. I'm genuinely shocked how bad Bigcommerce is - please take everyone's advice and don't use them!! Now I warn friends away and tell them to watch the small print, or they might lose time and money too. It's just not worth it.
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Liam Carter
Jun 19, 2024
I’ve used BigCommerce for 8 years since…
Been using BigCommerce since 2016, eight years in! They've turned into a hard company to work with, and we'll move to another platform. They asked me to pay a full year upfront for the "Pro service," and they wouldn't let me switch back to the standard plan on a monthly rate. They shut down my st... Been using BigCommerce since 2016, eight years in! They've turned into a hard company to work with, and we'll move to another platform. They asked me to pay a full year upfront for the "Pro service," and they wouldn't let me switch back to the standard plan on a monthly rate. They shut down my store with no warning and won't reopen it until I pay for a year of pro service I don't want. Scammers and fraudsters from what was once a solid Australian developed company. Such a shame. Poor treatment, I'm glad to leave.
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Mason Reed
Jun 17, 2024
They will steal your money by upgrading your account without…
An upgrade lands on your account without asking, then you get charged for something you never agreed to. When you ask for a refund, they keep the money and the credit, so you must spend it there. In every view, it feels like they took your money and never gave back to you.
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Olena Kovalenko
Jun 17, 2024
Please help
Help me erase my BigCommerce account from my profile, please. This feels like major scam stuff!!! BigCommerce is awful today. Nothing works here, and I want to unsubscribe. There is no help desk, no option to delete, and the guide is useless. Again, Major Commercial FRAUD!!! They offer no real su... Help me erase my BigCommerce account from my profile, please. This feels like major scam stuff!!! BigCommerce is awful today. Nothing works here, and I want to unsubscribe. There is no help desk, no option to delete, and the guide is useless. Again, Major Commercial FRAUD!!! They offer no real support and the steps fail. I just want my account gone right now, truly.
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RT
Jun 11, 2024
I wish I could give zero stars
Wish I could give zero stars at all. Our contract clearly says price hikes cap at 5% when a term ends, yet Big Commerce's renewal crew dared to push a 249% jump and called it a good deal. They won’t let you speak to anyone in finance or billing, which makes handling this mess feel even harder, an... Wish I could give zero stars at all. Our contract clearly says price hikes cap at 5% when a term ends, yet Big Commerce's renewal crew dared to push a 249% jump and called it a good deal. They won’t let you speak to anyone in finance or billing, which makes handling this mess feel even harder, and it leaves you worried what happens.
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Alex
Jun 08, 2024
Literally awful
Truly awful. You can only build a desktop version that works, then you must hire another developer to create a mobile site with different software. I haven't seen this kind of trouble with any other program like this, except BigCommerce. I plan to move my current desktop-only site to something el... Truly awful. You can only build a desktop version that works, then you must hire another developer to create a mobile site with different software. I haven't seen this kind of trouble with any other program like this, except BigCommerce. I plan to move my current desktop-only site to something else as soon as I can, and sleep easier.
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Daniel K.
May 14, 2024
Horrible billing experience.
Title: Frustrated by Big Commerce's Billing Mistakes I recently faced a very frustrating experience with Big Commerce, and I feel the need to share my negative view on their billing practices. For two years I used Big Commerce's services without problems, yet they never billed me, only to hit me ... Title: Frustrated by Big Commerce's Billing Mistakes I recently faced a very frustrating experience with Big Commerce, and I feel the need to share my negative view on their billing practices. For two years I used Big Commerce's services without problems, yet they never billed me, only to hit me with a huge charge of $1500 for a supposed system error. To say I am disappointed and annoyed would be an understatement. As a business owner, I rely on clear, timely billing to keep my finances on track. Big Commerce's failure to bill for two years shows a clear lack of care and responsibility. Then they asked for a startling amount as soon as they admitted the mistake. It is not right for a big company to expect customers to pay such a large sum out of the blue. This sudden burden has caused real stress and disruption to my business operations. Even more worrying is that the system broke and went unnoticed for so long, calling into question their internal checks. It makes me doubt the overall competence and reliability of a company I once trusted. As a customer, I want honesty, accountability, and fair treatment. Sadly, Big Commerce has fallen short on those points. I urge anyone thinking about using their services to think twice and beware of similar billing mistakes. Their disregard for basic billing and their later attempt to bill a huge sum is very troubling. I believe sharing this helps push for accountability and to shield others from the same ordeal. In short, my time with Big Commerce has been a nightmare due to their billing mistakes. Their failure to bill for two years, followed by an outrageous charge, left me frustrated and wary. I advise others to proceed with caution when considering Big Commerce as a service provider. This issue should be fixed, and customers should not be treated like a problem to solve later. I hope their team audits billing, corrects the mistakes, and offers fair remedies. Until then, I will warn others and avoid this service until trust returns. Two years without invoices is not normal, and a sudden charge of that size feels wrong. I want better service and honesty now.
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David Lane
May 09, 2024
I left Bigcommerce on my own accord I…
Left Bigcommerce on my own accord I never had them promote my site at all, never paid extra for promotion, was not tied to any Bigcommerce promotion program, my rankings came from my own promotion. When I said I was leaving there were still three weeks on a paid plan, after that my site was not s... Left Bigcommerce on my own accord I never had them promote my site at all, never paid extra for promotion, was not tied to any Bigcommerce promotion program, my rankings came from my own promotion. When I said I was leaving there were still three weeks on a paid plan, after that my site was not seen in searches. I owned the URL and my Google business listing was gone, so I had to reestablish ASAP because it hit my business. If not, I would have lost sales.
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Milo Carter
Apr 06, 2024
We moved from Volusion to BigCommerce…
After ditching Volusion for BigCommerce, we thought Volusion might vanish soon since their market share is slipping fast. Honestly, BigCommerce feels useless as an ecommerce tool. You can't do much without an APP, and there are tons of APPs (each with extra cost) needed just for basic tasks. What... After ditching Volusion for BigCommerce, we thought Volusion might vanish soon since their market share is slipping fast. Honestly, BigCommerce feels useless as an ecommerce tool. You can't do much without an APP, and there are tons of APPs (each with extra cost) needed just for basic tasks. What a mess! If something goes wrong, you hear it's a BC problem, then the BC team says it's the app's fault-back, trust me. Steer clear of this nightmare; we're already looking at other options. Obviously the nice reviews of BC look fake, or from buyers who don't know much online selling these days. We tried reaching support many times, only to be bounced around between departments and apps.
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NOVA CCTV AND ALARM LIMITED
Mar 12, 2024
Was with big commerce for 4-5 years with reget
Stayed with big commerce for about four to five years. Spent lots on google ads to boost sales, and once we got busy and hit around 192K in sales, the fee rose from 70 USD to 299 USD, then after a few months up to 399 USD (for the same ~190K sale). Reached out saying it's too much, and they told ... Stayed with big commerce for about four to five years. Spent lots on google ads to boost sales, and once we got busy and hit around 192K in sales, the fee rose from 70 USD to 299 USD, then after a few months up to 399 USD (for the same ~190K sale). Reached out saying it's too much, and they told me I could close my site on their platform. I moved to Word Press Woo commerce costing me around 2000 USD for web design and lost some links, but at least if my sales pass 400K I still pay just a few dollars for server. In Big Commerce "Prices" page it says for sales over 400K need to contact them to negotiate the fee. ( no clear amount!!!!) basically they can say any amount and you have to agree or close your site and lose a lot of customers and sales. Advice: from the begining pay someone to get your own website caz you will have to do it later with a bigger cost. I wish I started with my own site from the start instead and save money.
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Sophie Lane
Feb 24, 2024
online customer service appalling.
Online help is awful. I just tried it and expect more questions, since even reaching chat or email takes forever and is hard to believe.... Based on that, I won't use them; SHOPWIRED looks better, but their epos link is very poor. The gap between talk and help exists.
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Mia Carter
Jan 08, 2024
Stay away
Avoid this shop now. As your store grows, they push costly upgrades on you because sales rise. I wouldn't trust them with my business at all.
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David M.
Dec 12, 2023
I have been using Big Commerce for at…
I've used Big Commerce for more than ten years. The site building tools are easy to use and simple. For me, one of the main things an ecommerce hosting site should have is nice support. Big Commerce has great customer service. Whenever I have questions or an issue that needs fixing, I call and ta... I've used Big Commerce for more than ten years. The site building tools are easy to use and simple. For me, one of the main things an ecommerce hosting site should have is nice support. Big Commerce has great customer service. Whenever I have questions or an issue that needs fixing, I call and talk to a real person. The support team is smart and friendly. When you chat with them they really listen and work to find a fix for your problem. I would tell anyone to use Big Commerce! It's helped my business stay steady too.
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Kyle B.
Nov 13, 2023
💩 BigCommerce is a joke, stay away!
Worst software I’ve dealt with in a long time, and their support team is useless. I run several online shops that push over a million in yearly sales. - Tried to launch a dev store but it crashed due to a backend error. - You can't pick which item shows on Google Shopping. Either the whole catalo... Worst software I’ve dealt with in a long time, and their support team is useless. I run several online shops that push over a million in yearly sales. - Tried to launch a dev store but it crashed due to a backend error. - You can't pick which item shows on Google Shopping. Either the whole catalog or none. - Basic page edits only exist as separate apps. - It took me two days to set up standard conversion tracking from BigCommerce to Google Ads. - Zapier integration wouldn’t work, and there’s no docs. - Settings aren’t intuitive; you have to hunt through menus to find what you need. The list could go on, but the bottom line is stay away. Here’s a real chat with their support. Me: I launch with 10 products and add 10 more. How do I pick which ones show on Google? Julie G: I’m not sure this is possible; it seems you decide to list a product or not in the Google Ads you create. Julie G: Thanks for your patience. For now, the full catalog only can sync to the channel, and picking a subset isn’t doable. WHAT THE ACTUAL F?! So angry I wasted two weeks of my time. - The dashboard is cluttered, and change feels buried. - I wasted guessing where options live, only to find them hidden. - Support kept looping, giving vague answers instead of real fixes. - It broke my automation twice, then said it was working. - If you rely on product sync, look elsewhere. Avoid this tool if you value your time; it wastes hours and breaks plans.
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Chic mama
Oct 24, 2023
Been using BC for years
Been using BC for years, and their service is always great.
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Rafael Lima
Oct 10, 2023
Horrible company to work with
Awful company to work with. No replies at all. Our site is down, maybe because of a payment problem. Yet there is no balance due, invoices, or anything else sent to us yet.
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Yuki Nakamura
Oct 09, 2023
Big commerce is the worst
Big commerce is awful. Cold to work with. Any platform beats them. Stay away, at all costs, every single time.
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Mira Collins
Oct 02, 2023
Deceptive trade practices
Shady sales. They promise a trial, but take payment immediately and refuse refunds. They are rude when you ask questions about it all.
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Jenna Parker
Sep 27, 2023
I can no longer recommend BigCommerce
After over ten years with BigCommerce, I can't say I would recommend them anymore. I stuck with them through plenty of price bumps, but the new bills are just too much. I started on the $29.95/mo plan and now pay about $400 each month because they keep upgrading me for my sales, even though I sel... After over ten years with BigCommerce, I can't say I would recommend them anymore. I stuck with them through plenty of price bumps, but the new bills are just too much. I started on the $29.95/mo plan and now pay about $400 each month because they keep upgrading me for my sales, even though I sell handmade items and my numbers don't mean profit. A little over a month ago I paid $235 for a new theme and none of the features worked. I have texted and emailed back and forth with BigCommerce, sent them screenshots of the issues, and still I ended up using my old theme from years ago. I asked for a refund and they would not refund me for a theme that won't run. They just tell me to talk to the developer, even though I bought it on THEIR site and they said a refund would happen if I had screenshots. This is the last straw. I am moving to another platform. They can kiss goodbye to my $400/month. No more excuses from them.
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Liam
Sep 24, 2023
33% price increase
They just raised the base plan price by $10/month - 33% - what a rip off. Not cool. None of the emails said it would go up that much.
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