Best Buy
Electronics retailer selling tech products
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1.3
(Based on 22 reviews)
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About Best Buy
Best Buy’s online source for electronics, televisions, DVD players, home audio, car audio, computers, cameras, music, movies, software, games and more. Research, compare and buy securely online; pick it up in a store.
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Best Buy Reviews
Miguel Santos
Oct 20, 2025
Extremely Disappointed With Best Buy’s Customer Service and Resolution Process
After years of shopping at Best Buy, my latest experience has really changed my view of them. I ordered an LG G5 65" OLED TV on September 1, 2025, and what should have been a simple delivery became a mess of bad service, wrong info, and no accountability. My first delivery date was set for Octobe... After years of shopping at Best Buy, my latest experience has really changed my view of them. I ordered an LG G5 65" OLED TV on September 1, 2025, and what should have been a simple delivery became a mess of bad service, wrong info, and no accountability. My first delivery date was set for October 3, but it never came. I got two different updates from two reps — one said it got canceled for ‘high risk’ (no heads up), the other said it was still on the way. I took a whole day off work and cleared space for the old TV, but nothing showed up. When I tried to push the issue up, I was told over and over that no supervisor was around and that they’d ‘say the same thing.’ Eventually they rescheduled, but on the new day, my pricey OLED TV rode in the back of a dusty pickup, tilted on its side, even though I was told not to move it that way when I bought it. I have photos showing this odd and rough handling. On top of this, my Geek Squad Protection plan had issues and nearly denied, which meant more work to fix. After all of this, the so-called Executive Resolution team offered only a small gift card and said there was no one higher I could go to. This is not acceptable to me. The wasted time, the wrong info, the blocked escalations, and the rough handling of a high-value product show Best Buy no longer puts customers first. I won’t shop here again. The delays cost me time with family and work, caused stress, and left me doubting if I could trust their team again. That episode burned a lot of trust.
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Ama Boateng
Oct 20, 2025
Deceptive and Defective Product and Paid Warranty Not Honored
I bought two laptops, one in the store and the other cheaper online. I sent back the unopened laptop to BB and they gave me a refund minus the extended return warranty for $50. At the store they said the refund would carry over to the online laptop order. Late September I went back to swap the ba... I bought two laptops, one in the store and the other cheaper online. I sent back the unopened laptop to BB and they gave me a refund minus the extended return warranty for $50. At the store they said the refund would carry over to the online laptop order. Late September I went back to swap the bad one for a new laptop. It arrived defective. I could not return it fast because work and school kept me busy. I need a laptop, even though this one slows my work a lot. The store said they had no record of the extended return warranty. I went back with the credit card receipt showing the return minus the warranty. They still could not find it and would not honor the return. I finally found the return receipt and came in a third time, but BB said it was five days after the return window and would not honor it, even though it appeared under an old profile with an email and number I hadn't used in over 15 years. The store linked the purchase to that profile, not me. They made me call their online CS and they said they could not do anything and also could not refund the warranty since it was past 60 days. I did not ask for a warranty refund, but the rep said that although it is clear the warranty was not refunded when the laptop was, they still could not refund me the warranty money. I asked to speak to a supervisor, but she put me back in the general queue. The second rep said they could merge the accounts, but it would take seven days, and they still will not honor the warranty or replace the laptop. Now I am stuck with a nonworking laptop and they refuse to honor the warranty or cover the $1500 cost. This laptop was not as described, not in open-box like-new shape. It arrived defective and has been freezing and slow since I opened it. Geek Squad now want me to pay over $200 to fix it, and they would need to take it for more than a week. This is not okay. I paid almost $1500 to a name I trusted, only to be treated like I do not matter or like I bought a laptop off the street. BB did this on both ends: not updating my profile and selling a defective product and calling it like-new. I would not have used an old email and number not used in over 15 years. This treatment is awful. Every call with the help line left me more tired. I kept notes, but the notes didn't match what they showed in their system. It felt like the same story kept looping with no real help. I trusted the brand and paid a lot, so this mess hurts. I just want them to fix the problem or give back what I spent. That would calm my nerves down.
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Jordan
Oct 19, 2025
Best Buy will not back up their products
Feels like Best Buy may be following the same road Circuit City once did. Here is a follow up note born from pure exhaustion. I’m fed up with these big box stores not backing what they sell. For ages I figured Best Buy was different. After this issue with a Frigidaire unit, I’m done. They shipped... Feels like Best Buy may be following the same road Circuit City once did. Here is a follow up note born from pure exhaustion. I’m fed up with these big box stores not backing what they sell. For ages I figured Best Buy was different. After this issue with a Frigidaire unit, I’m done. They shipped a fridge that was totally scratched on the front and inside, then sent a replacement. Maybe it was a one off. The next one looked clean outside, but had scratches in the interior. After more than a month of back and forth, they gave me a new bin for the scratched unit. That new piece showed marks on both sides, yet the front stayed clear. When I called, they told me to take it up with Frigidaire. A tech came to adjust the door and said they won’t align. So I’m dealing with misaligned doors. Plus I was told the fridge must tilt back a bit, so it sits off vertical. If a company can’t stand behind the stuff, maybe they shouldn’t sell it. That’s the vibe I’m getting: big stores churn out stuff and move on. I’m planning to drop the Total Tech membership this week. I’m tired of feeling ripped off every time. The whole saga makes me think the big box model is broke and dragging in customers. I miss honest service, easy returns, and people who stand by what they sell. Until that shows up, I’ll keep shopping closer to home or online with smaller outfits. Meanwhile the urge to cancel grows stronger every day.
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Avery Lane
Oct 17, 2025
The communication is non existent
Team communication across departments is awful. I bought a PC on October 9. I scheduled help with Geek Squad on the 16th to set it up. When I arrived, the PC hadn't arrived yet. I booked another appointment for the 21st. I got home to a text saying the 21st appointment was canceled. That evening ... Team communication across departments is awful. I bought a PC on October 9. I scheduled help with Geek Squad on the 16th to set it up. When I arrived, the PC hadn't arrived yet. I booked another appointment for the 21st. I got home to a text saying the 21st appointment was canceled. That evening I received an email saying the PC was in the store and I had until the 30th to pick it up. There's no phone number to call. I'll need to return to the store. I checked online for a USB drive. It said none were in stock at my store. While I was at the store for the above issue, I looked again. They had plenty of USB drives. I'm really unhappy with this store. I expected better service next time, anyway.
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Grace Parker
Oct 15, 2025
Ordered a refrigerator during a sale- what a scam
Bought a refrigerator during a sale. They then pushed the delivery back to 2 months later, and sent the wrong item. When I asked where the ice maker was, the delivery guys said it might still be coming. I also ordered a water kit for the ice maker then, but it never arrived. Then I called, told t... Bought a refrigerator during a sale. They then pushed the delivery back to 2 months later, and sent the wrong item. When I asked where the ice maker was, the delivery guys said it might still be coming. I also ordered a water kit for the ice maker then, but it never arrived. Then I called, told to call back in 3 hours, then told to call again in 48 hours. On my sixth call I was told they would charge for removing the old refrigerator, even though I was told before that wouldn't happen. And I would also be charged for delivery of the wrong item. I'm going to the store after work to throw a fit right in the middle of the store. This has been a mess and I want real help, not excuses now.
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Ramin Amini
Oct 15, 2025
Extremely unprofessional store 0 star would fit them the best
I wish we could rate them 0 stars. This place feels done, with no real help, no product choice, they shoved a junk drone on me, I said I needed a pro drone, they forced me to spend 350$ on a clumsy toy that hardly flies, the 40$ drone from Temu or Amazon would beat it. Now I must send it back and... I wish we could rate them 0 stars. This place feels done, with no real help, no product choice, they shoved a junk drone on me, I said I needed a pro drone, they forced me to spend 350$ on a clumsy toy that hardly flies, the 40$ drone from Temu or Amazon would beat it. Now I must send it back and they will cut 50$ from my budget. I ordered online a $440 DJI with 3 batteries. They are a scam. That’s how they make money, selling junk and taking from you. Their reps pretended to know things, but all they did was push more stuff and ignore my questions. I felt really frustrated. I knew that drone wasn't right but I trusted those clowns at the counter one last time. They know nothing about anything. Just BS. I am done with this place and won’t give them another chance.
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Alex Reed
Oct 14, 2025
. Best Buy is not honest, Best Buy is not honorable
I bought an open box LG S95TR sound bar, and the speakers would not connect wirelessly to the bar. I called LG support first; they were very nice, but they said since Best Buy mixed up the box, Best Buy would need to fix it. I brought it back to Best Buy to have their Geek Squad repair it, but th... I bought an open box LG S95TR sound bar, and the speakers would not connect wirelessly to the bar. I called LG support first; they were very nice, but they said since Best Buy mixed up the box, Best Buy would need to fix it. I brought it back to Best Buy to have their Geek Squad repair it, but the guy at the door called for the manager. I told him they put the newer model of the bar in the sealed box when they sold it to me as an open box unit, and the speakers would not sync. The manager tried to fix it, but he could not and refused to take it to Geek Squad to help since he didn't want it to work. I asked if he could just give me the correct speakers so it would work. He told me that he had no other LG S95 sound bars. He said if he had the speakers, he would replace them but he didn't. I showed him I did have another one in stock on my phone but he refused to acknowledge it. He just wanted the bar back since Best Buy sold it to cheap by mistake for $695 when the others were selling for $1,300, and he just wanted it back. I asked for a simple exchange for another one with the correct sound bar and he said no. So I had to give it back. Best Buy could have just swapped it but they didn't because they wanted to cover up their mistake. Best Buy is not honest, not honorable, does not follow the law, and defiantly does not care about their customers. I just wanted a nice sound bar at a fair price but Best Buy wanted a few more dollars profit. All I wanted was a fair swap and a great deal, not a mess of lies and runaround. If they fix it next time, I hope they do it right and make it up to customers.
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Alex Carter
Oct 12, 2025
I will NEVER shop at BestBuy again
Last straw with BestBuy, I am done shopping there. I bought a phone online, and during setup it froze and locked out my number, and turned out to be faulty. I paid $2,000 for this unit and asked for a refund, but they insisted I send it back, via canada post, even though I didn't want to because ... Last straw with BestBuy, I am done shopping there. I bought a phone online, and during setup it froze and locked out my number, and turned out to be faulty. I paid $2,000 for this unit and asked for a refund, but they insisted I send it back, via canada post, even though I didn't want to because of the strike. They left me with no real option, so now the phone sits in a warehouse and my cash stays tied up. BestBuy keeps saying I just have to wait, and that is not ok. I have proof the device is bad, the package was scanned, and I have a receipt showing I mailed it back, yet they do nothing and every person I talked to was rude and useless. I asked for a manager or supervisor many times, but they only promise a callback. No call came. It has been over a month since I ordered it, and still nothing happens. Save yourself the hassle and skip BestBuy. I called and emailed several times, each person said they would check with a supervisor, and then nothing came. Please fix this now, I am frustrated.
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Emily Hart
Oct 11, 2025
Oder a gift card for my granddaughter‘s…
I bought a gift card for my granddaughter's birthday, and it's been over 40 hours since I ordered it, and they still haven't sent the card. I even called to verify my identity and the purchase, and they still won't send it. This is totally ridiculous. This is the worst shop in the country. How ca... I bought a gift card for my granddaughter's birthday, and it's been over 40 hours since I ordered it, and they still haven't sent the card. I even called to verify my identity and the purchase, and they still won't send it. This is totally ridiculous. This is the worst shop in the country. How can you take my money and not give me what I paid for? Best Buy is a joke, never again buy their gift cards. Go order from Amazon where they send instantly. Best Buy keeps gift cards hostage while you wait for payment checks. This is simply crazy. I want my money back now.
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Diogo Ramos
Oct 11, 2025
It seems they lost my purchase history…
It seems they lost history and would not honor the price match, which is really disappointing and makes me question their integrity in this situation.
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Alex Reed
Oct 10, 2025
OrderedBye Bye Best Buy
I ordered an iPad online. I got a delivery date that moved past the promised day. They supposedly offer a cancel option. This choice can't be opened online. I stopped by the store and was told I couldn't cancel it. Then I called support and waited on hold for 30 minutes before someone who spoke h... I ordered an iPad online. I got a delivery date that moved past the promised day. They supposedly offer a cancel option. This choice can't be opened online. I stopped by the store and was told I couldn't cancel it. Then I called support and waited on hold for 30 minutes before someone who spoke hard to understand English answered. I was told that it would take seven to ten days. Best Buy ought to rename to Bye Bye, since it feels like they are going out of business. I wanted it for work, not this mess. Careless service and delays all around today.
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Nadia Kassem
Oct 10, 2025
BRENT, General Manager of The Longmont Best Buy
Formal Review - Best Buy This note is about the store's General Manager, BRENT, at the Best Buy in Longmont. Sadly, my time with BRENT was very disappointing. He showed a clear lack of professionalism, courtesy, and simple customer care skills. I handed back a phone that was still sealed and wel... Formal Review - Best Buy This note is about the store's General Manager, BRENT, at the Best Buy in Longmont. Sadly, my time with BRENT was very disappointing. He showed a clear lack of professionalism, courtesy, and simple customer care skills. I handed back a phone that was still sealed and well within the 14-day return window. Instead of returning the money to my original payment method, I got three separate merchandise credit slips. When I went to the store to fix the issue, BRENT was blunt and patronizing on several times. Instead of fixing it, BRENT kept telling me to call Best Buy Customer Service, which was slow and useless. After many failed tries, I finally spoke to a Customer Service agent on the phone who asked me to come to the store while staying on the line. The agent told the Assistant Manager that it was her job to handle the refund for an in-store purchase. Thanks to that rep's persistence and professional manner, the Assistant Manager could finally issue the refund—though it took 40 minutes to finish the sale. I did not seek any compensation, but I was let down by the lack of accountability, professionalism, and basic respect from store leadership. This has led me to decide I will not shop at Best Buy any more. I expect better care; I will shop elsewhere.
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Tom Evans
Oct 09, 2025
BestBuy's recent limiting of on-site consulting to only 20 minutes.
BestBuy lately cut their on-site computer help time to only 20 minutes per visit! My wife, a Total member, had to drive back to the Novi, Michigan store 3 times to get the help she needed to set up her new computer. My wife handed in a list of items before the visit she needed help with and BB ne... BestBuy lately cut their on-site computer help time to only 20 minutes per visit! My wife, a Total member, had to drive back to the Novi, Michigan store 3 times to get the help she needed to set up her new computer. My wife handed in a list of items before the visit she needed help with and BB never mentioned the policy had changed. This new rule brings only stress and wasted minutes. Customers, paying members, should be able to book up to an hour for a single session. BB leadership shows no respect for their members. Picture going to a car shop for service or a doctor and hearing, "Time's up". That makes people waste more time and lose other plans too.
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Nurlan Agayev
Oct 08, 2025
Ordered an open box soundbar
Placed an order for an open box soundbar, first one listed as \"good\" but arrived with missing pieces. Only the body showed up, no cables or remote. A second order came, labeled \"excellent,\" yet they sent just a subwoofer. Seriously, nothing else followed. No cables, no soundbar, no remote. Su... Placed an order for an open box soundbar, first one listed as \"good\" but arrived with missing pieces. Only the body showed up, no cables or remote. A second order came, labeled \"excellent,\" yet they sent just a subwoofer. Seriously, nothing else followed. No cables, no soundbar, no remote. Support asked me to return it for a refund, with no replacement offered, at all.
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Luca Moretti
Oct 08, 2025
the customer service is a joke
Looks like the customer service is a mess and not worth time. It's a group of random folks who don't know what company they work for. They are useless and just waste your time, making you mad and angry today.
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Emma
Oct 08, 2025
Best Buy would not take back a product they sold to me
While in Albany I bought a tp-link WIFI 6 Range Extender at Best Buy to improve TV reception in the BR. My wifi is in the office, a few rooms away. The extender failed to work, even though the clerk said it would. I tried to return it after their 2 weeks return window passed. Nobody said there wa... While in Albany I bought a tp-link WIFI 6 Range Extender at Best Buy to improve TV reception in the BR. My wifi is in the office, a few rooms away. The extender failed to work, even though the clerk said it would. I tried to return it after their 2 weeks return window passed. Nobody said there was a 2 weeks deadline. I got no money back and no store credit. I have something I cannot use. There are other stores with nicer service. I will not buy anything at Best Buy again. I left feeling annoyed and unsure if I should try another store.
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Lena Brooks
Oct 08, 2025
Online order for noise cancelling headphones
Placed my order today and switched to Store Pickup after a delay alert. The item was ready by nightfall, staff checked the serial, and I left in minutes. I would shop again.
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Daniel Wong
Oct 07, 2025
Don't buy online and have items shipped
Man, it's been over a month trying to fix a item that was sent wrong to me. I paid full online and they gave me the wrong thing, and now they won't fix it or send the correct item. DO NOT ORDER ONLINE from this company, they are horrible to deal with when things go bad these days.
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Alex Reed
Oct 06, 2025
Nothing is worth this hassle.
Hey, we're a tax-exempt nonprofit. We filed for exemption status back in May 2025. We walked into a store, bought a product, tax exemption showed up, looked easy…1 time. Fast forward to today, October 6, 2025. Found another item, went to the SAME store to buy, and nothing happened. They can see t... Hey, we're a tax-exempt nonprofit. We filed for exemption status back in May 2025. We walked into a store, bought a product, tax exemption showed up, looked easy…1 time. Fast forward to today, October 6, 2025. Found another item, went to the SAME store to buy, and nothing happened. They can see the THEIR exemption account number linked to us, I hand over proof of prior purchase, email, phone, name, even my first child…they still can’t apply the tax exemption. I call customer service…oh my goodness. Their AI hangs up on me twice, then sends me to the wrong desk, then a live agent moves me to another, then to a THIRD desk, and finally someone seems to want to help. Short lived. She tells me the device I’m using can’t assist her with the fix, and that the only option is to buy and get reimbursed for the tax later. How, pray tell? You can’t even tell me why this isn’t working in the first place. No amount of this nonsense is worth paying less, which is almost never the case with this sham of a company. I now understand the reviews I’m reading here. Stay Away. Totally not worth the trouble, avoid this place ever.
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Megan Reed
Oct 06, 2025
Did not receive order! Horrible customer service experience!
Been ordering before and never had a issue until now. My last shipment showed up in May 2025. I placed another order in September and it went to an old address from years ago. A rep on Friday Oct 3rd would not explain how my address got changed back. She wouldn't let me talk to a manager, saying ... Been ordering before and never had a issue until now. My last shipment showed up in May 2025. I placed another order in September and it went to an old address from years ago. A rep on Friday Oct 3rd would not explain how my address got changed back. She wouldn't let me talk to a manager, saying someone would reach out and no one did. I tried calling customer service three times today. I'm waiting for a live rep, but the line keeps dropping. I have stood by this store for years, but after this I'm done with Best Buy. This is a total rip off. I have to pay for items I never got, and there's no simple call back or even my call answered. I have spent hours on hold, tried chat, and sent emails, but silence from their team makes me doubt their service any more these days. Please don't order from Best Buy! 😡
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A. L. Chen
Aug 23, 2025
Terrible checkout experience
Best Buy lines were long; service poor, won't return.
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Jamie S. Lee
May 07, 2025
Disappointing online return process
Disappointing online return process at Best Buy. I eventually got a label, but the delays wasted a lot of time and customer support offered generic fixes.
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